Outdoor pool, pool loungers

Reviews of BIG4 Moruya Heads Easts Dolphin Beach Holiday Park

2 out of 5
BIG4 Moruya Heads Easts Dolphin Beach Holiday Park
South Head Road, Moruya Heads, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 77 out of 129 reviews" "
Rating 8 - Good. 43 out of 129 reviews" "
Rating 6 - Okay. 8 out of 129 reviews" "
Rating 4 - Poor. 0 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from BIG4 Moruya Heads on 5 Feb 2024
Thanks Monique! We appreciate your support.

8/10 Good

Geoff, Parkes

Stayed 1 night in Dec 2023
Response from BIG4 Moruya on 3 Jan 2024
Thanks Geoff for the 4/5 review!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best cabin we have stayed in so far.
Stayed 3 nights in Dec 2023
Response from BIG4 Moruya Heads - Guest Relations on 6 Dec 2023
Thanks Ian, we are absolutely delighted to see this review and your amazing comment. We look forward to seeing you again one day soon.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly and helpful staff.
Stayed 2 nights in Nov 2023
Response from NIchola on 20 Nov 2023
Thank you so much Alexandra, I hope you caught some fish and we see you again soon :)

8/10 Good

Mandy

Stayed 1 night in Oct 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 13 Oct 2023
Thank you for taking the time to leave your high rating, Mandy! We are very pleased you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Skyla

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Great place for a family. When we got there the room was clean well organized. Kids loved to sleep in the bunk bed. We had a great time at the swimming pool and spa. but the next day we found lots of ants around everywhere in the cabin. Even we didn’t leave the food. In the bathroom and kitchen…bunk bed our bed…
Stayed 2 nights in Oct 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 13 Oct 2023
Hi Skyla, thank you for leaving your high rating and review. We are very pleased to see you and your family enjoyed a lovely holiday with us! We would like to assure you that all of our cabins are deep cleaned after every guests stay however, there has been a increase of ants due to recent weather conditions. We hope we can welcome you all back to make more memories soon.

2/10 Terrible

Luana

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nichola the owner was rude. The rest of the staff members were lovely. The 3 bedroom spa cabin was very roomy & comfortable but there were ants everywhere. Park facilities are good, apart from the jumping pillow closed. The kiosk was fantastic. Will not stay again far better places to stay. Disappointing for a big 4. But embarrassing calling it that.
Stayed 4 nights in Sep 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 13 Oct 2023
Hi Luana, we are disappointed to receive your low star rating but appreciate the opportunity to reflect and respond. Unfortunately, there was a misunderstanding due to a poor phone connection which our team thought had been resolved on check in, we are sorry to read that you didn’t feel this way. Our team are always happy to assist with any concerns you may have during your booking to ensure you have the best possible experience. We are very happy to hear that you loved your Condo cabin, our park facilities, and our lovely little kiosk! We wish you the best with your travels.

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
. Kitchen area too small for meal prep. . Lucky we bought our own cutting knives. . Dripping taps. . Excessively noisey exhaust fan in bathroom
Stayed 4 nights in Sep 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 21 Sept 2023
Hi John, thank you for providing us with the opportunity to respond to your feedback. We would like to assure you that our team have followed up on your comments and will take your suggestions onboard for future improvements. For future reference, we are more than happy to address any issues you may have during your stay if brought to our attention. We hope we can welcome you back in the future and suggest you look into one of our larger cabins that may be more suitable for you than our small one-bedroom cabin.

10/10 Excellent

Merran

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable, with long empty beach 5 mins walk away. Outside areas not lit up like a Christmas tree all night!
Stayed 1 night in Aug 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 11 Aug 2023
Thank you for leaving your lovely review, Merran. We appreciate you choosing to stay with us and we're thrilled you loved our comfortable holiday park. We hope we can welcome you back in the future.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely spot and park had all we needed.
Stayed 2 nights in Jun 2023
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 30 Jun 2023
Hi Susan, thank you for leaving your 10 out of 10 review! We are thrilled you had everything you needed to enjoy a wonderful stay and hope to welcome you back soon.

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful bush setting, lots of things to do on site...pool,tennis court, go-carts etc Bed was soooooooo comfortable.
Stayed 1 night in Nov 2022
Response from BIG4 Moruya Head Easts Dolphin Beach Holiday Park on 25 Nov 2022
Hi Debbie, we are thrilled that you love our 4 out of 5 reviews. We are thrilled to see you loved your stay and hope to welcome you back in the future.

10/10 Excellent

Jayde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely owners
The owners were extremely friendly and the pool looked amazing (was too cold to swim bring September). The tennis courts and jumping pillow kept my son entertained, and it wasn’t too far from the local shops.
Stayed 1 night in Sep 2022
Response from BIG4 Moruya Head Easts Dolphin Beach Holiday Park on 16 Sept 2022
Hi Jayde, thank you for leaving us your wonderful review and comments. We are very pleased to see your son loved our family facilities and you appreciated our ideal location. We appreciate you mentioning our friendly owners and hope to welcome you back soon.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and accommodating. Highly recommended
Stayed 1 night in Aug 2022
Response from BIG4 Moruya HP - Guest Relations on 1 Sept 2022
Thanks so much Grant!

6/10 Okay

Barbara

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, room comfort
Great location, great for families
Great place to stay for the whole family. Located right next to the beach. Plenty of organised kid activities during the Easter break. Highly recommended
Stayed 4 nights in Apr 2022
Response from BIG4 Moruya - Guest Relations on 4 May 2022
Thanks so much Jason, we are so pleased you enjoyed your recent stay with us and we hope that it is not too long until we get to welcome you back again.

8/10 Good

Morag, Berkeley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the peace and quiet.I also saw some wild life early evening which i thought was great.This was my second visit office staff lovely
Stayed 3 nights in Mar 2022
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 6 Apr 2022
Thank you Morag! We are so pleased you enjoyed your second stay with us, we hope you are already planning your third. See you again one day soon.

6/10 Okay

Debbie

Travelled with family
Disliked: Cleanliness
Close to the beach and quite peaceful. The cleanliness of the cabin could be improved.
Stayed 3 nights in Mar 2022
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 25 Mar 2022
Hi Debbie, thanks for taking the time to share your feedback with us. We're pleased to see you enjoyed our beach location and peaceful atmosphere. If our usually very high standard of cleanliness was not met on this occasion, we are sorry. We hope you'll return again soon for another stay with us.

10/10 Excellent

Elouise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is fabulous, pool side cabin was excellent for our family of 4, price was very competitive and beach was only a couple minutes walk. Would definitely stay again.
Stayed 5 nights in Jan 2022
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 2 Feb 2022
Thank you Elouise, we love that you had a great time here with us and we hope that it is not too long until we get to welcome you back again.

8/10 Good

Morag, Berkeley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet location near the beach
Stayed 7 nights in Nov 2021
Response from BIG4 Moruya Heads on 29 Nov 2021
Hi Morag, thanks for choosing to stay here and for taking the time to write this review. We are pleased you like our location and hope this entices you to come stay again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Nice location
Could be cleaner and people staying have no consideration of others around them, kids screaming, dogs barking, yelling and talking loudly
Stayed 6 nights in Oct 2021
Response from BIG4 Moruya - Guest Relations on 10 Nov 2021
We are sorry to see that you had a few negatives to your recent stay with us. As you have posted this as "Anonymous" unfortunately we are unable to address this any further. We do hope that you will choose to stay with us again.

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 25 Mar 2022
Thank you Anne! We hope you'll be back again very soon.

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
walk to beach
Stayed 2 nights in Oct 2021
Response from BIG4 Moruya Heads - Guest Relations on 25 Oct 2021
Thanks Phil. We hope to see you again one day soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from BIG4 Moruya Heads - Guest Relations on 25 Jun 2021
Thanks for sharing your wonderful 5/5 review score with us. It is very much appreciated, and we hope that you will choose to stay with us again one day soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Right next to the beach , friendly staff
Stayed 2 nights in May 2021
Response from Nichola on 17 May 2021
So glad you enjoyed your stay - come back any time :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean & tidy. Lovely helpful staff. Perfect cheap holiday.
Stayed 4 nights in Apr 2021
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 16 Apr 2021
We appreciate you taking the time to leave us your 5/5 review. We are thrilled to see you had a perfect affordable holiday with us. Thank you for mentioning our helpful team, we hope we can welcome you back one day soon.

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Very clean and well presented, friendly staff and nice play area for children...😄
Stayed 3 nights in Apr 2021
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 16 Apr 2021
Thank you for leaving us your 5 star rating and kind comments! We are so pleased to see you had a wonderful stay and loved our family facilities. We appreciate you mentioning our high cleaning standards and hope to see you again one day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Holiday Park was pretty good and in a good location near the beach. Internet was terrible and TV dodgy but everything else in the cabin worked well
Stayed 5 nights in Mar 2021
Response from BIG4 Moruya Heads Easts Dolphin Beach HP on 31 Mar 2021
Thanks for sharing your valued feedback. We hope that you will choose to stay with us again sometime in the near future.

8/10 Good

Ludmilla

Liked: Cleanliness
A beach getaway
Good value for the basic accommodation I booked. Air conditioner was a bonus and all amenities in the cabin worked well. Nice linen provided. The best feature was the proximity to the beach and closeness to a large town which had plenty of cafes, shops and restaurants.
Stayed 3 nights in Mar 2021
Response from Nichola on 23 Mar 2021
So happy to have you stay with us, thank you for the great review :)

8/10 Good

Keith

Liked: Cleanliness, room comfort
Great park, well priced, Lovely position
Lovely park, very well situated , very close to beach. Well appointed park. Very well kept and crystal clear water in pool. Very friendly and helpful staff.
Stayed 4 nights in Feb 2021
Response from BIG4 Moruya - Guest Relations on 3 Mar 2021
Thanks Keith, your great review is very much appreciated. We hope that it is not too long until we get to welcome you back again.

8/10 Good

Narelle

Liked: Cleanliness, room comfort
Clean and comfortable
Had two nights in a cabin. Nice spot right across from a lovely beach. The cabin was clean and comfortable. I cooked a couple of meals and the kitchenette had everything I needed. Good value for money.
Stayed 2 nights in Feb 2021
Response from BIG4 Moruya HP - Guest Relations on 3 Mar 2021
Thanks Narelle, we are so pleased you had an enjoyable stay with us, and that you found everything to your liking, and we hope to see you back again one day soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 10 Mar 2021
Thanks for sharing your wonderful 5/5 review score with us!

10/10 Excellent

Geoffrey

Liked: Cleanliness, room comfort
I would recommend this park
Stayed 2 nights in Feb 2021
Response from Nichola on 23 Feb 2021
We're so glad you enjoyed your stay, here's hoping we can see you again very soon :)

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
Cabin was very dated, but had some good featues like the fridge and full stove. Very helpful staff and plenty for children to do.
Stayed 2 nights in Feb 2021
Response from BIG4 Moruya - Guest Relations on 10 Feb 2021
Thanks for sharing your feedback.

8/10 Good

John, Sydney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the cabin and the facilities for the kids. The jumping pillow, Pool etc were all great for the kids. The cabin was clean. The internet was terrible, no phone reception with Vodafone, our shower had minimal pressure.
Stayed 4 nights in Jan 2021
Response from BIG4 Moruya Heads - Guest Relations on 27 Jan 2021
Thank you for your valued feedback John.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for families. So many things for the kids to do. Cabins are clean, comfortable and in a great location.
Stayed 3 nights in Sep 2020
Response from BIG4 Moruya Heads - Guest Relations on 7 Oct 2020
Thanks so much for choosing to stay with us for your recent family getaway, and taking the time to share your great 5/5 review scores with us. We hope that it is not too long until you choose to stay with us again.

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2020
Response from Guest Relations on 22 Jul 2020
Thank you for sharing your rating with us.

10/10 Excellent

Kerry, Wollongong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Staff very helpful and friendly. Cabin clean and comfortable. Beautiful quiet location. Playground and activities for kids excellent. Would highly recommend, we will stay again.
Stayed 2 nights in Jul 2020
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Team on 15 Jul 2020
Thanks Kerry, your great feedback is very much appreciated. We look forward to having you stay with us again one day soon.

10/10 Excellent

Lee, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
We stayed in the condo spa was very spacious with plenty of room and located right in front of the pool. Can’t wait to head back during the warmer month.
Stayed 1 night in Jun 2020
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 1 Jul 2020
We love that you had such a great time here with us, and that you cant wait to come back again when its a bit warmer. We look forward to seeing you then Lee.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 1 Jul 2020
Thank you!

8/10 Good

Linda, Australia

Travelled with family
Liked: Amenities
Easy access around the Sight,close to the beach, plenty of ammenities ,Cabins just a little tired.
Stayed 5 nights in Jun 2020
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 18 Jun 2020
Thanks Linda, we hope to see you back again one day soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from start to finish was above average it was a great weekend my family loved it.
Stayed 3 nights in Jan 2020
Response from Guest Relations Manager on 29 Jan 2020
Thank you for the top rating and feedback! We're so glad you and your family had a great time and we can't wait to welcome you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Guest Relations Manager on 29 Jan 2020
Thanks for your rating

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas
Great location, within a couple of minutes each to the beach. Fun pool for the kids. Clean and comfortable. Many thanks to the last with the coffee van for coming round on Christmas Day. Only one disappointment, which was the lack of a high chair in a family orientated place, apparently it contravenes health and safety, which seems unlikely.
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 22 Jan 2020
Thank you for your rating and for taking the time to share your valuable feedback with us. We're glad you enjoyed an overall excellent Christmas with us and hope to welcome you back again soon.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 22 Jan 2020
Thanks for your rating, Steven.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, right across the road from the beach
Stayed 2 nights in Oct 2019
Response from Guest Relations Manager on 11 Nov 2019
Thanks for your feedback, we're glad you enjoyed your stay and appreciate your support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the beach is beautiful. the location is great.
Stayed 1 night in Oct 2019
Response from Guest Relationship Manager on 30 Oct 2019
Thanks so much for your lovely feedback!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected. Wonderful towels, sheets.
The cabin was surprisingly comfortable. The linens and towels were wonderful, among the largest and softest of any place that I've ever stayed. It wasn't too cold in the middle of winter. The town was close enough. We had no kids but the kids at the park seemed to enjoy it. I would definitely stay again, and yes it is across the street from the beach
Stayed 1 night in Jul 2019
Response from Guest Relationship Manager on 7 Aug 2019
Thank you for the fantastic feedback, Bruce. We're see that your recent stay exceeded your expectations. We appreciate you sharing your positive comments and look forward to welcoming you back soon.

8/10 Good

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to surf beach and national park. Nice pool and spa. Pool not heated in winter.
Stayed 2 nights in Jun 2019
Response from Andrea on 12 Jun 2019
Thanks Peter.....watch this space re: the pool heating. It may be in the park upgrades over the next couple of years.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No take away food or restuarants closeby. Otherwise an excellent park, friendly staff, with plenty to do.
Stayed 4 nights in Apr 2019
Response from Andrea on 12 Jun 2019
Thanks for the great feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pool was great. The towels & linen provided we’re good. The shower in the cabin was really bad. I showered in the amenities block. We were right outside the kids playground which made the area noisy.
Stayed 3 nights in Jan 2019
Response from BIG4 Moruya Heads Easts Dolphin Beach Holiday Park on 18 Feb 2019
Thank you for sharing your valuable feedback with us. We are sorry that the shower in your cabin was not the best it could be. We do hope that you will choose to stay with us sometime in the near future again.