「When checked in the room phone was damaged not working, kettle was broken.we get replaced both, In the morning toilet flush not working they forget to switch on water tank, water is not coming from shower head. On the end ask for breakfast they made it fresh, tasty. Thank you 」
「Staffs are very rude..specially at the front desk area. Very slow on service, they need more staffs at this property to reach service area properly. Food also not up to the mark..very disappointed. 」
「We had a very disappointing stay at Valencia Club. The 3 BHK villa we booked was in terrible condition from the moment we arrived. Rooms were unclean, bedsheets and towels had visible stains, and the whole place smelled musty. The bathroom had mold, which is unacceptable at this price point.
There were open wires and unsafe plug points, which felt dangerous. Housekeeping didn’t resolve anything the “clean” sheets they replaced were even worse. It genuinely felt like basic hygiene and safety...
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