「The room was full of dust, clearly not cleaned or halfheartedly done. Toilet were dirty and no hand soap was available.
Staff were nonchalant and one had severe attitude when I asked why did you need me to hand write my CC details when they were already used for the booking. And i showed it as requested.
The building seemed more like a back packer. TV was old and no option for Netflix or other apps. I felt back in 2000.
The heater could not be turned off it was unbearable. Sleeping was almost...
「I am extremely disappointed with our experience at your hotel.
We arrived at 2:00 pm, but there was no one at reception. We had to wait for almost two hours before we were able to speak with a staff member. Before arriving, I had called the hotel to ask if an early check-in was possible. I was told that if the room was not ready, our luggage would at least be stored in a safe place. However, the luggage storage area under the stairs was very small and unsecured, and anyone could easily access...
「Staff is very nice and friendly. They are always thoughtful and helpful towards us. Highly recommend this hotel to everyone. Their services are on point. 」