罗托鲁瓦Ngongotaha 山附近酒店

“The room was clean and big.It is close to city centre.”

“The room was clean and staff was friendly”

“The place wasnt refreshed for our stay. Dust inside all the cups and on the tables etc. A dead roch sitting in the container that held the tea n sugar. Need to supply 2 more towels as there was 2 people staying 2 nights and we only had 2 towels. Lawns were unkept. Theres a tin shed ryt out where the bed is. It was scratching n banging up on the wall and keeps you from falling into deep sleep. The blue pillow cases had dribble stains on the fabric. If these details where more tended to it would……

“I did not like there was no actual kitchen or dining space. Did not stay for the full length paid for id like some sort of reimbursement. This wasa”

“Very unhappy about arriving the house to find it hadn't been serviced rotten food in the oven so we didn't dear use the oven the entire stay Had to clean all the plates and cups cutlery. The house had a musty smell that no matter how much you sprayed air freshener. Also was unaware that they had 2 other accommodation on the property which meant we had to share property with strangers . Only good thing about this house was the bathroom shower. Definitely wouldn't recommend it to anyone. Feel I……

“The motel is very shabby. The room is a bit dim and smelly. I could not say I received a warm service although I got the answers of all my questions from the reception. There is no kitchen utensils so I could do nothing with it. Laundry service is a bit expensive. The most expensive one that I have ever had in NZ. The corridor was noisy. People talking over the mobile phone until midnight! There was no hair-dryer in the room so I had to borrow one from the reception. However, I was told all……

“Absolutely lovely spot- quiet, peaceful with tremendously well planned and tended gardens! The fragrance of gardenias and jasmin is heavenly . Secluded hot tub was perfect. ”

“The room was awful! Had over 500 ants, dirty, wet with rain water coming in to the room. We complained to you and the owner. He agreed to move us but charged us more than twice the rate for the room. It was very unhealthy to stay there. I would like to make an official complaint with you all as it was a shed changed to a room and just not a bedroom. No tables, closet or anything. Absolutely awful!! Disappointed that you could not do anything to help us and we were forced to stay there for one……

“我們辦入住時得知Mineral pool損壞維修中，這倒還好。 但是晚上很晚回旅館時要洗澡才發現沒有熱水可以洗澡。去問接待員，說應該只是水壓不穩，等一等就會有熱水，可是我等了好久，忍不住，只好洗冷水。家人都無法洗熱水，還只能克難的用熱水器煮一些水來想辦法清潔。隔天詢問接待櫃檯，得到的答案是，因為旅館的地熱與加熱設備有問題，而且昨天是節慶假日，沒有人可以來修。 真的令人生氣。 如果你本來就知道沒有熱水，你提早說，或許我們還有變通的辦法，讓全家折騰一晚，也只說讓您不方便了! 這算什麼服務 ”

“This is quit a village style hotel. Surely it is cannot fully compare the conditions and facilities as city centre but still in clean and tidy.”

“The staff are very nice and friendly. They introduce the surrounding tourist attraction in details. But the room needs updating.”

“非常棒的風景跟星空”

“房間乾淨設備新，廚房應有盡有，設有免費溫泉ＳＰＡ 主人很熱心，協助我們臨時訂當地行程”