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Reviews of Motel 6 Mount Vernon, IL

2 out of 5
Motel 6 Mount Vernon, IL
220 South 44th Street, Mount Vernon, IL

Reviews

7.2

Good

Rating 10 - Excellent. 167 out of 706 reviews" "
Rating 8 - Good. 252 out of 706 reviews" "
Rating 6 - Okay. 147 out of 706 reviews" "
Rating 4 - Poor. 73 out of 706 reviews" "
Rating 2 - Terrible. 67 out of 706 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

kelly

Disliked: Staff & service
The front attendant act as if we were not welcomed. I rented a queen room with two beds and he said I didn't indicate it was two of us. Also, he had an issue with everyone I attempted to park my work truck. I am a trucker, so I travel all through the US. I WILL NOT BE STAYING HERE AGAIN!
Stayed 1 night in May 2024

8/10 Good

raymond

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Needed room service ran out of towels stayed 4 days, it good
Stayed 4 nights in May 2024

6/10 Okay

Linda

Disliked: Staff & service
Poor tv connection. Pixled in/out. Poor internet, very slow. No password? Doesn’t sound very safe. Drapes falling off on one end.
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Linda, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

6/10 Okay

Darryl

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was ckean but this property is not in great condition. The paint on our door is peeling, the ceiling has cracks in it and the water taps are in need of maintenance. Noise from other guests comes through the walls as well. Staff were polite & helpful
Response from Brand Experience Team on 14 May 2024
Hi Darryl, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Jonathan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Affordable rooms for a quick rest when travelling through. Had a couple bugs in our room but beds looked clean and were comfortable. No shampoo or conditioner in the bathroom.
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Jonathan, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and rooms were good.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Naveen,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Mario, Caledon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is safe and quiet, the rooms are clean and well equipped, the service is friendly, and although breakfast is not part of their regular service, they do provide good coffee. There are plenty of places within walking distance for breakfast, lunch and dinner. I would return.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay - a couple of light bulbs weren't working - otherwise no issues at all. Staff helpful and pleasant.
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Kyle,Thank you for sharing your review.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of amenities but was just what we needed. Very clean and the desk staff were friendly, helpful, and courteous. Shout out to Tish especially! She went above and beyond.
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Dear Jill,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Homer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff went above and beyond to make our stay fantastic. The room was clean, well stocked, comfortable, and quiet. Couldn't ask for more, we'll be back again!
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Homer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Bobbie L

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed here with a last minute change to view the eclipse. Beggars can't be choosers, right? The room was very basic. One queen bed, one chair. Clean enough. The room desperately needs repair. Mattress was over worn and sunken in. The shower curtain rod was only hanging on by a thread, hung so low the shower curtain wouldn't stay shut and would gather at the middle. (one of those curved rods). The bathroom doorknob was about to fall off. The holders for the towels were missing the protective outer edge. (sharp edges) The room had a peculiar smell. The cleaning was basic. The corners and baseboards were filthy. This motel needs an upgrade! I cannot recommend this motel to anyone. Find something else.
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Bobbie L,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Mary Grace

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly on 10 Apr 2024
Dear Mary Grace,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Josephine

Travelled with family
Liked: Amenities
Was a nice, convenient stay
Stayed 1 night in Mar 2024
Response from Karly on 29 Mar 2024
Thank you Josephine for the feedback. We are so glad you enjoyed your stay. Please let us know how we can improve to earn a 5/5 rating on your next stay with us. We hope to see you back soon!

8/10 Good

Seban

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience.
Stayed 1 night in Mar 2024
Response from Karly on 26 Mar 2024
Seban,Thank you for the review! We are delighted to hear you had a great stay with us! Hope to see you back again soon.

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Karly on 10 Apr 2024
Linda,Thank you for leaving a review.

10/10 Excellent

tyler

Stayed 1 night in Mar 2024
Response from Karly on 4 Apr 2024
Dear tyler,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Our room was renovated. It was clean. Heat worked. Dont judge a book by its cover, the outside looks like its in disrepair. It looks like they are working on updating the outside.
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Kristine,Thank you for the review. Thank you for taking the time to notice that we are indeed making repairs. We are glad you enjoyed your stay and we hope to see you back in the near future!

4/10 Poor

Karen Howell

Disliked: Cleanliness, property conditions & facilities
Dirty towels on sidewalk…place appears very sketchy
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Karen,Thank you for taking the time to leave a review. Your comments are appreciated.

10/10 Excellent

Luke, Greeley

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Luke,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Charity

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Thank you for the review, Charity.

6/10 Okay

Nikki

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Desk Clerk, Tish, was very nice and welcoming. The room was clean and everything worked. The outside of the motel was very rundown. The door to my room was falling apart and bent when I opened it.
Stayed 1 night in Feb 2024
Response from Karly on 8 Feb 2024
Dear Nikki,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

John

Travelled with family, Travelled with pets
Response from Karly on 26 Jan 2024
John,Thank you for taking the time to leave a review. We hope to see you back soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Debra,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

6/10 Okay

leonard

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Leonard,Thank you for leaving a review.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
We were pleasantly surprised by how nice this Motel 6 looked! The room was nicely updated including the bathroom. Thank you!
Stayed 1 night in Dec 2023
Response from Karly on 1 Feb 2024
Dear Tammy,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

10/10 Excellent

KYLE, Atlanta

Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Kyle,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Carmel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Carmel,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The rm was very clean and smiled good 👍
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Patricia,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Crystal

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Crystal,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

PAULA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Thank you Paula. We hope to see you again soon.

10/10 Excellent

Billy

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Billy,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Thank you, Philip. We hope to see you again soon!

10/10 Excellent

james

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
James,Thank you so much for the 5/5 review! We hope to see you back soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Michael,Thank you for the amazing review! Maz K.#Team6

10/10 Excellent

Christy

Stayed 1 night in Dec 2023
Response from Management on 8 Dec 2023
Christy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10/10 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Sharon

Travelled with partner
Disliked: Staff & service, amenities
They charge your card for $50 that you get back the next day. It’s a pet deposit. I didn’t have a pet. This is not told in advance
Stayed 1 night in Nov 2023
Response from Sam on 29 Nov 2023
Ms SharonPlease accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns.We do not charge a deposit for pets, We charge the deposit for the room. You can look at the deposit policy under Important Information subheading Fees. https://www.expedia.com/Mount-Vernon-Hotels-Motel-6-Mount-Vernon.h1797820.Hotel-Information?chkin2023-12-05&chkout2023-12-09&x_pwa1&rfrrHSR&pwa_ts1701278105129&referrerUrlaHR0cHM6Ly93d3cuZXhwZWRpYS5jb20vSG90ZWwtU2VhcmNo&useRewardsfalse&rm1a2&regionId2463&destinationMount+Vernon%2C+Illinois%2C+United+States+of+America&destTypeMARKET&latLong38.317271%2C-88.90312&trackingDataAAAAAQAAAAEAAAAQsT0IwnRadJ9kr4vOdrxUar6y8jIt-Z94HdiR88kD3-cRdUMf7qaofxkLpq84bYFZODfPY5eBLlda-O3Eh6hed11w9MlwholX2U-BJQV4THX_E7ulXRdX8iC64nsj0e-jVYR_TghbDeD4cedf6fPFoxDaie16qA-0AShBnJ2lmTvra7r5bQChn7nF-QA3g3tbhaHZMalRG3mC2GuyxrBJz-unOU2_nSjSqPwNUBj-1uVurD8dLiRf7HrspSwpmZE1k4PXFwdJp1uQONP4HMWFQYa6yBKZm1Ipq1jfswUtm_KjTc-1SAKRE_MeH7qpJOqLy3qCNn5xTE70oWCuejtXJ8ayPCG6PYEtxbZSBaL4G-qNJ3L7RLTLqqusE_u6QBJ0PHUMFiDXq69KkqG5cuGyJAMkM0wxUM74r766Hqy94_mD5TC913Ax8XUEGEdwqali75N5XYAOQwdBr_GoH_eWy4VX3DdOBfP_Tunqownejt5wivIv9IEUmQELesgNBbk8b6eQMyYb-8-AU1z-Mm72Ob23UU4E069gUcY2fCZu309p_Djj2sRZsqwTCohvjQBZMfrem-cyulwU-UNoVCmqV_muisQ5Wcok944hW5y3EEsf3pUHDL1U0V8NWjEioV73fyrtYrnibYnIJs6wuJXpLlBN_W4bV0X0a5iPZTY16LHpFXwA1ddV8QJD1XM0XMnQZuawzEjmyNaGnyXSoPmguWKmtAZT3OJykX7euyEdbKL3NlpC1HNTPAix3lYWbECDQjkYe1Rs0afiRBC-NnoR9HmSt9n7TKte1IjnqX_dP02YuFCcXyBqlCBBM0u0V0IfuqXkTleH1TyJSqHDkY1f7VDIk8nZKje8mWIswZlgW76uM-kbaJ_pXQYVBNervMNLgVPjzvyQQaR65nJA6yAONsX7qCFOQlv06pDXvRgDvFfpNnENWjM4lQwOreGYtU6FuLX4ztrgCPnrimb0I1ty3Zy10X068bUWD-PZzx4BRDp-gRDk4rqEiaUwFYMdJ0wWZ0_VHTZVmet-boBo-JpnexFHfQ6gHe84NieA7kRtdWvJvbeGyEjeqbDommGZpOyJO04wAW1Ry3w3NI1dsIiPfhMF3uuL-nmsq6zEOoQyC9BGGwaJUuhhkfNXCzYkck6X7zpLPpTpdx5PReWyEMuyjYIZLf-p9gEVRxcmMs9Mp6I72_dx1hy6hMSESjuZOplUgQV5GAxpiNnTOjKNGBaEsEe0kCbMUihKxCQQCJUeDDuRBXBzq5xFdepZPinWEaW5t9lJam-NkUBzT0-odCb4sRW4Vj7KJIk8-O5zUFQVkhcA_FIPT36LTQv_3wB3OgNfHmfOS-ABt7tkOaFbkk4UFjeMo9VT-ZGtkv0LOZsjb34G58ifiP7pcWwBd1dlw6lsPLZ196Pb4mBs5YsCTXC9ueRhf_YNOpWTPUFf___wWXYrQug2h_CVlBj9IcnQzSzx5AZtUkxloIw7VpRqkV4dxpUaW9QHLxUEcHXG4BgFvOa8-85atAaN81yOvvJn99av365-QBnw_3nPNAqIam58m_q3bvTUc6KjXPKw19k47JGa3G1lcUve4RomZHv3DN5Iar4IiyhhN3899F2HXhWTWtrNqLatqaDzhHY6AF6D2JSo6aDqXwrL-NciQKMBlxTi1FpE2WcVMYXZFV2Bco_DPO4XohkTPBgV4UYDkUT8azPUm3QQhz81g_OEo4HdtW2aL8wlF5vTFfwPyd0L0cugoScFB_GYw4KHTYhgMZmH0FhRTjPxbvk8qnUuziVP-bb2lklHdSA_PsLXXIPzL_ASQSezLhqpjG5WlaQU0D0WLu0CZ3p-OIZfpS4ERmTqxoqh1IvG_00SVv1XCwwgBgj3wB2UMBsb_4SWegI27TcZbEUjN_sXjJAwpXn1xbyRoGl6iAEpKhkL-btQi1fycRvYpHzp6myqscdro8Ywi13y-Kk-pmnckdYQrAyNRO6Fri-pFo9eWJX2jCTuLHJh1_MusJ-0SpUxFly_06q37ppLIRKj5mA51qTwHdp8n46I5idA&rank1&testVersionOverrideButtercup%2C39483.0.0%2C47230.158373.1%2C49619.150273.0%2C48676.160236.2%2C48304.159182.1%2C50206.153476.0

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Michael,Thank you for the review. We hope to see you back soon.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Linda,Thank you for the review.

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Management on 8 Dec 2023
John,Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Vicki

Stayed 1 night in Nov 2023
Response from Management on 8 Dec 2023
Vicki,Thank you so much for the 5/5 review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. But, no Kleenex or hairdryer in room.
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Dear Guest,Thank you for your feedback. I will share with my team in order to make improvements. We hope to see you back soon.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Water pressure was pretty low but there could have been a leak somewhere. All in all ok place.
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Dear Vicki,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

4/10 Poor

Travis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our non-smoking room smelled like stale cigarette smoke. Ozone that place or do whatever you can to eliminate that odor!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Burt

Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Good for the price. Clean and comfortable beds. Truck noise from adjacent lots was annoying
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Burt,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

james

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thank you for the feedback, James.

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thank you, Kyle.

8/10 Good

Kelley L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 10 Nov 2023
Thank you, Kelley.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok room for spending the night for a low rate.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Scott,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Felt unsafe all night
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6