Beppu Mountain Hell Hot Springs Hotels

"The property is lovely, different and very attractive in the trees. The room was large and in a nice style. The lady on reception when we arrived couldn't have been more helpful and spoke excellent English also. Walking is easy to the Hells from there but far from the beach so a bus or car to there is needed. Lovely breakfast sandwiches delivered the night before was very nice indeed. Very comfortable bed. Issues - we had hot water in the evening for a bath, but when I needed a shower in the morning it was stone cold. The hotel emailed me saying there were instructions, but there simply was no hot water as I know how to use a shower and taps. The air con did nothing. Again, they said there were instructions, but we have been in 10 hotels so far each with different machines with no trouble, so it was hot and stuffy. A projector in the room worked for about 4 mins then went blank every few minutes and came back, so if you wanted to use it, it was frustrating and difficult. Noone on reception after 8pm or in the morning so I had to leave a note, but they did respond to that. Overall a good, comfortable room, but too hot and no shower spoilt the whole experience for me."

"This was our first experience at a traditional onsen ryokan and we loved it. From the private onsen to the traditional breakfast and excellent care and service."

"Beautiful hotel with a gorgeous view from the public baths. I was utterly obsessed with how beautiful they were at night, and really enjoyed the stay. There are staff to greet you at the entrance, and the location is close to the main attractions."

"Amazing food and thoughtful, hospitable staff! They took a photo for our anniversary and even presented us with a framed copy and two pairs of chopsticks the next day. Highly recommended"

"Great rooftop pool and lovely onsen. Spacious family room with great amenities. "

"非常好的體驗"

"luxury stay"

"Very kind and helpful staff "