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" I am writing to express my deep dissatisfaction with my recent stay at your hotel. The room I was assigned lacked basic essentials — there was no trash can, no towels for drying, and the phone was disconnected from the wall. These are not minor oversights; they reflect a serious lack of attention to guest comfort and basic standards. I expected a minimum level of care and was disappointed at every turn. As a result, I will not be returning to your establishment and cannot recommend it to others. I trust you will take the necessary steps to ensure future guests do not have the same experience. Regards, Maximo"

"Beautiful "

"We upgraded to pool and still hot a room with no view. AC was not working went to front desk and they refused to switch out room."

"This is the first time in my life that I stayed in a hotel/resort that didn't have a 24 hours shop for basic stuffs. I was trying to get a bottle of water and some snacks, typical of stuff that every small conviniences stall or shop in alll hotels carry and sells 24/7. Apparently, when I walked in at 1AM in the morning trying to get one from their "essential: store, they closed and nobody can explain why. I saw a worker there butvshe was not even responsive and ignore my plea to just let me buy a bottle of water. Very frustrating experiences and I just ended up buying one from the bar!"

"Our stay was excellent. Minor issue with cleaning in the deep soaking tub but we had the shower. "

"Great room and view"

"Everything is good "

"The room was clean, but felt very dated. The shower could only provide scalding hot water. Their supposedly great Italian restaurant was garbage. Staff were generally mediocre. Only positive was the service at Chickie and pete's"

"Room was a small tad bit frayed"