The house is located in a lovely, quiet area very near the White River. At check-in time of 3 pm and armed with the door lock code, I approached the front door to unlock it, but to my surprise, when I touched the door to begin entering the first number of the code, the door swung open.
The 4 of us entered and were disappointed to find the previous guests dirty linens/towels still piled on the floor, the beds were not made, and dishes were still in the dishwasher. Obviously, the housekeeping service failed to clean this rental prior to 3 PM check-in time. I tried to call the host, and was surprised to learn AT&T cellular had no service at that location. So, we proceeded to locate the linen closet where we found sheets and pillowcases and we made our beds.
We were easily able to connect to the WiFi with the code provided, so we did have internet access! We then decided to go to town. Upon leaving, I attempted to lock the door using the door code and realized it wasn’t as simple as just entering the 4 digit code. The other couple with me had the same Schlage door lock system at their house, so they showed me how to successfully lock and unlock the door by also including the oval Schlage button and turning the internal key lock mechanism. I feel it would have been helpful had door lock/unlock instructions been provided when the door lock code was provided.
On our drive to town, when we got cell phone service, I called Jeremy and told him that housekeeping had not been to the house before check-in time and that we made the beds. He said he would take care of it. I told him we would be away in town for awhile.
When we returned, the pile of linens were gone. The dishes were still in the dishwasher, and some of them did not get clean when the previous guests ran the dishwasher on their way out. The dishes should have been removed, if clean should have been put away, and those that were not clean should have been hand washed and put away. The first morning we found the coffee grounds were still in the coffee maker from a previous guest. We determined late the first night that the heat did not work. The heat pump cycled, but the air handler did not work, as no air whatsoever came out of the vents. Our stay was Fri & Sat night, and I forgot to notify Jeremy of the heat problem until Sunday, after we left. He replied he’d take care of it ASAP.
There are many choices of places to stay at Mtn View, we will likely stay elsewhere in the future.