Matsumoto Mt. Hotaka Hotels

"We had a wonderful 4-day, 3-night stay at Ryokan Sansui and truly enjoyed every moment. The ryokan has a very traditional Japanese atmosphere—an old wooden building full of character, beautifully maintained, clean, and well cared for. It feels authentic and calming, exactly what you hope for in a classic ryokan. After skiing during the day, the indoor and outdoor onsen were incredibly relaxing. Soaking in the hot spring in the cold winter air was one of the highlights of our trip and the perfect way to unwind each evening. The ryokan is also very kid-friendly, which we really appreciated while traveling with our toddler. All the staff were exceptionally kind, patient, and welcoming, and they went out of their way to make our child feel comfortable. That warmth made a big difference for us as a family. We stayed on a half-board plan, and both breakfast and dinner were excellent, with a wide variety of beautifully prepared dishes. Over the course of our stay, we enjoyed Hida beef in different styles, including shabu-shabu, sukiyaki, and nikuyaki—each one delicious and thoughtfully presented. Overall, Ryokan Sansui offers a perfect blend of traditional charm, comfort, great food, and heartfelt hospitality. It’s an ideal place to relax, especially after outdoor activities, and we would happily return again."

"The room was very large, the hotel overall was very new. Great balance between catering for children and adults. The restaurant was very modern and spacious with a great view of the forest. The dinner and breakfast had a great range of really good food. The onsen was modern and the view from the outside onsen of the forest was very relaxing. "

"Staff was very friendly and helpful"

"Lovely hotel, very spacious room. Really pleased we could all have additional mattresses brought in. Staff were fantastic and very professional. Our son was ill and they were only concerned about his wellbeing. Thank you for a lovely stay. "

"Great location "

"Lively hotel in excellent location "

"Amazing hotel! The room was a piece of art. The breakfast was tasty. The hotel also offered some light dinner. Love it, love it!"

"Excellent stay. Everything stands out. Clean, safe, wonderful, amazing snowy night and day. Staying there for 2 nights was so dreamy. The onsen experience was unreal. Breakfast was filling with a great set offered. Staffs were helpful and patient. Language barrier was not a big issue. They sincerely try their very best to accomodate. If you want perfect english, best to visit an english-speaking country."

"Location was amazing and staff was super helpful. "