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Reviews of Classic Hotel Muar

3 out of 5
Classic Hotel Muar
No 69, Jalan Ali, Muar, Johor

Reviews

6.6
Rating 10 - Excellent. 12 out of 75 reviews" "
Rating 8 - Good. 19 out of 75 reviews" "
Rating 6 - Okay. 24 out of 75 reviews" "
Rating 4 - Poor. 16 out of 75 reviews" "
Rating 2 - Terrible. 4 out of 75 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Yee Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping mall just next door. Covered Parking is good. Walkable to nearby food street
Stayed 1 night in Apr 2024

4/10 Poor

ZAINI

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The check-in was quick and smooth. Unfortunately, the hotel unableb to meet our special request that was made nearly a year ago. Also, the cistern in one of the room was not functioning causing water to overflow during check in. The total condition of the rooms seems to be deteriorating even after a supposedly renovation made.
Stayed 1 night in Apr 2024
Response from Syafiqqah, Operation Executive on 30 Apr 2024
Dear Zaini,Warmest Greetings from Classic Hotel Muar. First and foremost thank you for staying with Classic Hotel Muar. We truly appreciate you taking the time to share your review and we can assure you that we do take feedback with the utmost importance as we value all our guest’s opinions and concerns. Once again please do accept our sincere apology for the shortfall and hope to see you next time at Classic Hotel Muar. Warm regards,Nur Syafqqah,Operation Executive

8/10 Good

Bee Bee

Travelled with partner
Liked: Cleanliness, staff & service
Central hotel with lots of amenities around .shopping mall nearby . Free parking included . Staff friendly and helpful . The only downside is the decor looks tired and could be updated.
Stayed 10 nights in Feb 2024
Response from Syafiqqah on 24 Feb 2024
Dear Bee Bee,Thank you for staying with Classic Hotel Muar. We hope you enjoy Muar as much as we do! We hope to see you again soon!Warm regards,Syafiqqah,Operation Executive

6/10 Okay

Sarisah

Disliked: Property conditions & facilities
Early request a room, for a nearby the elevator, as we are in diffulty in walking. But was ignored. Room given no.7010, fat from the elevator, hence smiley n carpet was dirty. Then the next room 7006 given was fine Furthermore x2 lights not working /faulty, room abit dark....not recommended for the next visit.
Stayed 3 nights in Feb 2024
Response from Syafiqqah on 14 Feb 2024
Dear Sarisah, Thank you for your review. We will share your review with the relevant department to improve ourselves better. For your request room near lift, it is subject to availability. Once again thank you and look forward to welcome you back!Best regardsSyafiqqahOperation Executive

4/10 Poor

Zailani

Stayed 2 nights in Dec 2023
Response from Syafiqqah on 17 Jan 2024
Dear Zailani, Thanks for your review, we do really appreciate it. We do hope you enjoy your stay in Muar and we look forward to seeing you soon! Regards, SyafiqqahOperation Executive

2/10 Terrible

Jacqueline, Chula Vista

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast terrible,
Stayed 6 nights in Nov 2023
Response from Syafiqqah on 11 Dec 2023
Dear Jacqueline, Thank you for your review. We hope you enjoy Muar as much as we do! We will share your review with the relevant department to improve ourselves better. Once again thank you and look forward to welcome you back! Best regards, Syafiqqah Operation Executive

6/10 Okay

Leng Seow

Stayed 1 night in Nov 2023
Response from Syafiqqah on 22 Nov 2023
Dear Leng Seow,Thanks for your review. We hope you enjoy your stay and we look forward to your next visit! Regards,Syafiqqah SulaimanOperation Executive

4/10 Poor

Ricky

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Syafiqqah on 17 Sept 2023
Dear Ricky, Thanks for staying with Classic Hotel Muar. We hope to see you again. Thanks and regards, Nur Syafiqqah, Operation Executive

2/10 Terrible

chia hung, Shoreline

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Syafiqqah on 11 Sept 2023
Dear Chia Hung, Thank you for staying with Classic Hotel Muar. We hope you enjoy Muar as much as we do! We hope to see you again soon! Warm regards, Syafiqqah, Operation Executive

6/10 Okay

Mui Hong

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good area to stay.. shop amd foods.. but the facilities are very run down .. toilet bowl frushing system very poor .. shampoo and body shower cream never change .. no face towel provided.
Stayed 2 nights in Aug 2023
Response from Syafiqqah on 11 Sept 2023
Dear Mui Hong, Thank you very much to share with us your experience at Classic Hotel Muar. We do appreciate your kind gesture in providing feedback about our products and level of services rendered by the hotel team for this visit. Your feedback is very helpful to us and we will look into it with our team. Corrective action will be taken to make improvement and prevent similar lapses in our service. We appreciate your kind understanding and look forward to serving you better on your next visit our hotel. Best regards, Syafiqqah Operation Executive

4/10 Poor

Steven

Disliked: Property conditions & facilities
Run-down facilities without proper care & maintenance
Stayed 1 night in Jun 2023
Response from Syafiqqah on 11 Jul 2023
Dear Steven,Thank you for staying with Classic Hotel Muar.Corrective action will be taken to make improvements and prevent similar lapses in our service. We hope to see you again soon! Warm regards, Syafiqqah, Operation Executive

6/10 Okay

Zuri

Stayed 1 night in May 2023
Response from Syafiqqah on 8 Jun 2023
Dear Zuri,Thank you for staying with Classic Hotel Muar. We hope to see you again soon!Warm regards,Syafiqqah,Operation Executive

4/10 Poor

Yeon Ngan

Stayed 2 nights in Mar 2023
Response from Warm regards, Syafiqqah, Operation Executive on 22 May 2023
Dear Yeon Ngan,Thank you for staying with Classic Hotel Muar. We hope to see you again soon!Warm regards,Syafiqqah,Operation Executive

8/10 Good

Sathuraman

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

8/10 Good

EL

Stayed 1 night in Feb 2023
Response from Syafiqqah on 8 Jun 2023
Dear EL,Thank you for staying with Classic Hotel Muar. We hope to see you again soon!Warm regards,Syafiqqah,Operation Executive

6/10 Okay

Mohamed

Stayed 1 night in Feb 2023

6/10 Okay

Xiaojuan

Stayed 1 night in Jul 2022
Response from Syafiqqah on 8 Jun 2023
Dear Xiaojuan,Thank you for staying with Classic Hotel Muar. We hope to see you again soon!Warm regards,Syafiqqah,Operation Executive

10/10 Excellent

Nasarudin

Stayed 1 night in Jul 2022

4/10 Poor

Lee Keang

Stayed 1 night in Jul 2022

10/10 Excellent

Lai Yoke

Travelled with family
Liked: Staff & service, property conditions & facilities
This is my second time staying here. Property a bit dated. Other than that, overall is ok. The guy at the check-in counter friendly and polite. Location is the best, next to a shopping mall. The hotel is surrounding with restaurants, shops, pharmacy and Mart. Definitely will come back again.
Stayed 1 night in Jun 2022
Response from Syafiqqah on 28 Jul 2022
Dear Lai Yoke, Thank you for staying with Classic Hotel Muar. We hope to see you again soon! Warm regards, Syafiqqah, Sales & Marketing

6/10 Okay

Abd hanif

Stayed 2 nights in May 2022

8/10 Good

Norini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mall is just beside the hotel..Easy to find food.
Stayed 2 nights in Dec 2021
Response from Zai Qi on 28 Jan 2022
Dear Norini, Thanks for staying with Classic Hotel Muar. We hope to see you again. Thanks and regards, Zai Qi Sales & Marketing Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The staff at the reception counter cld do with some training on friendly & warm communication skills to make the customer feel good /welcomed
Stayed 1 night in Dec 2021
Response from Zai Qi on 28 Jan 2022
Dear guest, Thanks for staying with Classic Hotel Muar. Your feedback is very helpful to us and we will look into it with our team. Corrective action will be taken to make improvements and prevent similar lapses in our service. We hope to see you again. Thanks and regards, Zai Qi Sales & Marketing Manager

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient location. Walkable to various dining and shops.
Stayed 1 night in Nov 2021
Response from Zai Qi on 18 Nov 2021
Dear Leong Sze, Thanks for staying with us! We hope you enjoyed your stay in Muar! See you soon!

2/10 Terrible

Jonathan

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, not maintained, no heater, faulty aircond and lights, like living in a aged motel. Very disappointed on such a huge space being killed of for not maintaining it
Stayed 1 night in Aug 2021
Response from Zai Qi, Sales & Marketing Manager on 2 Sept 2021
Hi Jonathan, Thank you very much to share with us your experience at Classic Hotel Muar. We would like to express our sincerest apologies for your unpleasant experience at Classic Hotel Muar. Your feedback is very helpful to us and we will look into it with our team. Corrective action will be taken to make improvements and prevent similar lapses in our service. Nevertheless, we deeply value your relationship with our hotel and we are committed to providing you with the highest level of service simply because our customers deserve the very best. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. We hope that this incident has not marred your faith in us and that you will continue to give us your support. Thank you and apologies again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Sui Wei

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2020

6/10 Okay

Mohd shariffudin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not to comfortable due to old hotel and and unclean bathroom
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Sales on 10 Sept 2020
Dear guest, Thanks for choosing Classic Hotel Muar. We hope to see you soon. Regards, Zai Qi Sales & Marketing Manager

6/10 Okay

ZH, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Convenient access to a Mall next door, place to eat and easy parking. However, the rooms' condition seem to be 'aged'.
Stayed 1 night in Jul 2020
Response from Sales on 10 Sept 2020
Dear ZH, Thanks for staying with us. We hope to see you again. Regards, Zai Qi Sales & Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Sales & Marketing Manager on 9 Jul 2020
Dear valued guest, Greeting from Classic Hotel Muar. We thank you for staying with us and taking the time to review our hotel products and services. We are happy to note from your kind review that you are happy with our products and services. It was a pleasure being of service to you and hope to see you soon. Best regards Zai Qi Sales & Marketing Manager

6/10 Okay

Daylon Glenn

Stayed 2 nights in Nov 2019
Response from Zai Qi on 2 Apr 2020
Dear Daylon, Thanks for staying with Classic Hotel Muar! We hope you have a wonderful stay. Regards, Zai Qi Sales & Marketing Manager

6/10 Okay

norfadzil syam

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
look fine hotel but bad condition inside
toilet dirty, room also not vacuum very well, i can see dust & dirt on every corner. very poor lighting in the room
Stayed 1 night in Mar 2020
Response from Zai Qi on 18 Mar 2020
Dear Norfadzil, Thank you for staying with us during your recent trip to Muar. We duly noted on the cleanliness and we will make sure our team to clean it thoroughly. We will constantly upgrade our facilities and services for a better experience. Regards, Zai Qi Sales & Marketing Manager

6/10 Okay

Chia Minn

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with lots of eating places around . Supermarket nearby plus quite a lot of shops . The hotel has been refurbished but unfortunately not the bathroom . On the plus side the rooms are spacious . The staff are friendly and helpful. Car parking is free .
Stayed 14 nights in Jan 2020
Response from Sales & Marketing Manager on 7 Feb 2020
Dear Guest, Thanks for your review about the rooms and services. We hope you enjoy Muar as much as we do. Now you can enjoy Uptown Maharani from Thursday to Saturday effective from 6 February 2020, Regards, Zai Qi Sales & Marketing Manager

4/10 Poor

Dave

Travelled with family, Travelled with partner
Disliked: Staff & service
Superior room description stated 1 double bed and 2 single bed but was told it’s a OR. What kind of description is that..Requested to upgrade the room but was turned down though there are rooms available, asked for manager’s contact also turned down. Poor customer service.
Stayed 1 night in Jan 2020
Response from ZaiQi on 31 Jan 2020
Dear Dave, Please be informed that the bed type configuration was set up by Expedia and it was clearly stated that the room can only sleep for 2 people. We do have an extra bed available, and it is subject to availability. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Warm personal regards ZaiQi Sales & Marketing Manager

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Staff & service
Superior room description stated 1 double bed and 2 single bed but was told it’s a OR. What kind of description is that..
Stayed 1 night in Jan 2020
Response from ZaiQi on 31 Jan 2020
Dear Dave, Please be informed that the bed type configuration was set up by Expedia and it was clearly stated that the room can only sleep for 2 people. We do have an extra bed available, and it is subject to availability. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Warm personal regards ZaiQi Sales & Marketing Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel is average but the location is good. Convenient.
Stayed 3 nights in Jan 2020
Response from Zai Qi on 31 Jan 2020
Dear guest, Thank you for your review. We hope you have a wonderful stay and enjoy the shopping mall - Wetex Parade which just next to our hotel. Hope to see you soon! Regards, Zai Qi Sales & Marketing Manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I think they're having renovation work in the hotel .
Stayed 2 nights in Jan 2020
Response from Sales & Marketing Manager on 20 Jan 2020
Dear Guest, Thanks for your review. We are having some rectification works earlier last week and is all completed on some piping works. We hope to see you soon! Do come back for all the satay and otak-otak. Warm regards, Zai Qi Sales & Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sales & Marketing Manager on 20 Jan 2020
Dear Guest, Thanks for your review. Hope you enjoy your stay and all the food! Regards, Zai Qi Sales & Marketing Manager

6/10 Okay

James

Travelled with family
Disliked: Cleanliness
The tables are very dusty. However the location of the hotel is surrounded by eateries & there is a decent shopping mall next to it.
Stayed 1 night in Dec 2019
Response from ZaiQi on 3 Jan 2020
Dear James, Thanks for your review. We hope you enjoy your stay and we look forward to your next visit! Orang Muo, Gaya Muo! Warm personal regards, ZaiQi Sales & Marketing Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Property location is very good but the service is very poor. You can keep ringing the Reception Counter and no one will carry the phone. Then we had to down personally to complain about the room and bathroom conditions.
Stayed 3 nights in Dec 2019
Response from Marketing Manager on 24 Dec 2019
Dear Sir, Thank you for your review. We will share your review with the relevant department to improve ourselves better. Once again thank you and look forward to welcome you back! Best regards ZaiQi Marketing Manager

8/10 Good

Tea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Marketing Manager on 12 Dec 2019
Dear Tea, Thank you for review! We hope you enjoy your stay. Regards

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Everything ok. Only hoping parking for hotel guests can be improve. It is currently combine with mall's parking.
Stayed 1 night in Dec 2019
Response from Marketing Manager on 12 Dec 2019
Dear Sir / Madam, Thanks for your review. We will look into that. Regards

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the shopping centre. Free parking. Convenient.
Stayed 2 nights in Nov 2019
Response from Marketing Manager on 16 Nov 2019
Dear Derek, Greeting from Classic Hotel Muar! Thank you for staying with us during your recent trip to Muar. We are happy to note from your kind review that you are happy with our products and services. It was a pleasure being of service to you and hope to see you soon. Best regards

6/10 Okay

Quang Nguyen

Liked: Room comfort
Stayed 4 nights in Oct 2019
Response from Marketing Manager on 4 Nov 2019
Dear valued guest, Greeting from Classic Hotel Muar. We thank you for staying with us and taking the time to review our hotel products and services. Your comments and feedback will surely encourage our team to fulfill our mission to delight and satisfy our guests. Once again thank you and look forward to welcoming you back! Best regards Marketing Manager

10/10 Excellent

wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best
best
Stayed 1 night in Oct 2019
Response from Marketing Manager on 7 Oct 2019
Dear Wan, Greeting from Classic Hotel Muar. We thank you for staying with us and taking the time to review our hotel products and services. Your comments and feedback will surely encourage our team to fulfil our mission to delight and satisfy our guests. Once again thank you and look forward to welcoming you back!

6/10 Okay

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities
Ok hotel big enough but water pressure very low. The toilet sink no water come out because pressure low. I have to use bathtub water.
Stayed 1 night in Sep 2019
Response from Marketing Manager on 3 Oct 2019
Dear Raymond, Greeting from Classic Hotel Muar. We thank you for staying with us and taking the time to review our hotel products and services. Your comments and feedback will surely encourage our team to fulfil our mission to delight and satisfy our guests. We will check the room that you stayed and rectify the concern raised. Once again thank you and look forward to welcoming you back! Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location . Very close to food shopping and the town centre. Although the property has been refurbished I do believe it could be done a bit better . On the plus side the rooms and bathroom are spacious
Stayed 12 nights in Sep 2019
Response from Marketing Manager on 23 Sept 2019
Dear valued guest, Greeting from Classic Hotel Muar. We thank you for staying with us and taking the time to review our hotel products and services. Your comments and feedback will surely encourage our team to fulfil our mission to delight and satisfy our guests. Once again thank you and look forward to welcoming you back!