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"As returning guest here, every time I have to give it a five stars!! The service started already way early than check In, arrange dinner time, special requests; on the day of arrival it seems every person at reception knows about your preference, good cookie in the lobby and guiding to the room is also kind and helpful; snacks besides hot spring; dinner is highlight, well prepared and perfect presentation! Feel the warm heart of the chef and taste of great local food and rice! The waitress at restaurant is at top class every time I visited, last year celebrated my father‘s birthday and this year with others. Breakfast full of selection. What a memorable experience! We also meet the owner of the hotel, daughter of the founder, she just sits behind a small desk in the lobby, greeting guests and I hope I can be also as energetic as her when I am at her age! "

"Very courteous staffs!"

"All good except the breakfast is really over rated "

"Old hotel but clean with great service. The breakfast buffet was really nice with so much food! "

"Beautiful location, outstanding tatami room with good en suite bathroom facilities, and extremely friendly staff. Wifi connection in room was very weak (had to go to hall to connect). Not many English-speaking staff but made do with Google-translate. Would have appreciated food/snack options in bar but bought snacks at well-stocked gift store and small snack outlet on street where they have nice hot spring foot baths next to the river. The garden is beautiful and the private onsen was excellent. Probably easiest to visit by car (plentiful space in their off site parking lot); the train option would be cumbersome. Beautiful rose garden associated with the shrine up the hill; in full bloom at the end of June. Small restaurants nearby."