2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Shangri-La Barr Al Jissah, Muscat

5 out of 5
Shangri-La Barr Al Jissah, Muscat
Barr Al Jissah, Po Box 644, Muscat

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wafa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was really nice I had an issue regarding the return of my security deposit, it took a whole month
Stayed 3 nights in Jan 2024

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Attentive staff. Highly recommend!
Stayed 7 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed myself. The complex is amazing. The food is always good. One problem. The flies n the mosquitoes were very bad. I had to get an allergy injection from the onsite clinic after the normal allergy meds didn’t help the pain swelling n itching. So if you come to this property make sure you bring mosquito repellent and allergy medications.
Stayed 5 nights in Mar 2024

8/10 Good

Abdullah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Mar 2024

6/10 Okay

Neel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property location and clean rooms sadly the VIP perk of the room upgrade was not honoured . Bait al Bahar seafood was was absolutely outstanding on two occasions
Stayed 3 nights in Feb 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Shangri-La Barr Al Jissah, Muscat. The view of the sea from my balcony was stunning. The room was nice, but the furniture was a little warped (probably from the humidity from the sea). I had one bad experience with the Samba restaurant for lunch and I would suggest parents not allow their children to serve themselves at breakfast. Some children were using their hands to take foods like bread vice using tongs. This is not sanitary. Also, I think someone was smoking on a balcony below me, as I could smell strong cigarette smoke while sitting on my balcony. That said, I enjoyed my stay at the hotel. Note: there is an adults-only property at Shangri-La.
Stayed 4 nights in Feb 2024

8/10 Good

John Thomas, Clarksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort but I wish I had known that Al Waha side is mainly for families. We were not expecting lots of screaming kids the entire time. I would have stayed at Al Bandhar or Al Husn. The food was excellent and the service was good but slow. Especially ordering coffee and drinks.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nelofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property for there easy beach access, great service but most of all the kid friendly activities they had. From water park features, to the lazy river, pool slides, and kid zone where you can drop your kids off for a fun time. The beauty of the surroundings was unmatched. We enjoyed every moment of being there.
Stayed 1 night in Feb 2024

10/10 Excellent

PERRY

Stayed 1 night in Jan 2024

4/10 Poor

Hamza

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

konstantin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отличный отель,шикарный пляж,вежливые работники,отличные бассейны.Что не понравилось,завтраки можно сделать более разнообразными,детей 12 лет не пускают в спа,в джакузи,и.т.д. При этом за буфет берут с детей полную стоимость. Очень дорогие рестораны на территории отеля.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mateo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and facilities. The location is breathtaking and the whole staff is at their best.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. We have a young family and it had all the facilities we needed - beautiful pools, beach, amazing buffet options. Also, the staff couldn’t be more helpful when it came to organising trips.
Stayed 7 nights in Oct 2023

10/10 Excellent

Dayle

Stayed 3 nights in Oct 2023

10/10 Excellent

David Mel, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This truly is an experience! The staff was very friendly and accommodating, absolutely the nicest place I've ever stayed at.
Stayed 2 nights in Sep 2023

8/10 Good

Hamed

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic
It was more than good and kids they enjoyed a lot. But one thing was not that more good, is the food denier.
Stayed 1 night in Jul 2023

10/10 Excellent

AD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
La la land
The hotel is dated and in dire need of renovation. Service is poor. The room rate and f&b are very overpriced. We had a really underwhelming trip and expected a lot better for the amount of money we spent.
Stayed 6 nights in Apr 2023

6/10 Okay

Marcelo

Stayed 3 nights in Apr 2023

2/10 Terrible

gianluca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very old and bad quality hotel, service is really not there and the rooms are almost dangerous
Stayed 2 nights in Apr 2023

2/10 Terrible

Samer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Quality of service massively deteriorated. The hotel doesn’t follow through on the list of planned activities and often you mobilize for a scheduled activity to realize the activity is cancelled. The quality of information received is inconsistent between staffs: if you ask the same question to 2 members of the staff you get 2 different answers often impacting the quality of your experience. The facilities are very old too. Only good thing is that the resort is children friendly and kids are happy but adults do not have a good experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good but not Shangri-La good
This is a great family resort - lovely beach, lazy river, pools galore. We’ve had a great stay and I’d recommend. But, having been to other Shangri-La hotels it doesn’t live up to the same 5 star high quality standards. Service is a little poor, food is overpriced and standards overall not quite as we would have expected for the price. Perhaps Al Husn is a different.
Stayed 1 night in Apr 2023

10/10 Excellent

Vishal

Stayed 4 nights in Apr 2023

10/10 Excellent

Ayesha J, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! This property is nestled in the mountains, sitting on the beach, with ocean views that are beyond stunning. Three resorts combined in one is truly top-notch. We stayed at Al Waha and had an amazing experience. The staff was welcoming and kind. Service was top-notch. We splurged and got the clifftop breakfast. Our waiter Jessen was amazing, the views were stunning, and romantic would be an understatement for describing the clifftop experience.
Stayed 3 nights in Mar 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is quite pricey yet the service and quality of product do make up for it. Breakfast was delicious. Afternoon tea with snacks and pre-dinner cocktail hour in the courtyard with live music were definitely a nice touch. A warm thank you to front desk for making my stay so pleasant, your connection and genuine friendliness really made me feel right at home.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Anna Louise

Travelled with family
Disliked: Property conditions & facilities
Outdated hotel in need of refurbishment
Outdated hotel, far from being a 5 star! The rooms and resort are dated in desperate need of a refurbishment. The hotel is far from a 5 star but rather a 3+ resort. Restaurants are overpriced with average quality of food. Very canteen style, both for a la carte and buffet restaurants.
Stayed 3 nights in Feb 2023

2/10 Terrible

Khalid

Stayed 3 nights in Feb 2023

10/10 Excellent

Elizabeth Shaxuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the top 3 resorts that we have visited with a toddler. In fact, it was so nice that we extended our stay for another 5 days. The service was top notch and we enjoyed the great varieties of cuisines available in the resort. The staff went above and beyond to make sure that our stay is comfortable and memorable and put a nice individual touch to it. We appreciate that the front desk staff and restaurants staff remembered our names from day 1 and are always so cheerful. The excursions were well organized and I felt pampered at the Chi spa. There are a lot of kid-friendly activities onsite, including a few kiddie pools with different themes, and the lazy river was a hit with our 3-year-old. There is a great indoor playground "adventure zone" located not far from the Chi spa and has giant slides and an impressive vintage car collection. The adventure zone complements the kids club located in Al Waha and we had great fun in both!
Response from Shangri-La Barr Al Jissah, Muscat on 12 Jan 2023
What a fantastic review of our resort! Thank you for the five-star rating and wonderful words, we appreciate your support and we hope to welcoming you back!

10/10 Excellent

Mansur, EDMONTON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent and the staff are friendly
Response from Shangri-La Barr Al Jissah, Muscat on 12 Jan 2023
We appreciate your support and rating, we hope to welcoming you back!

6/10 Okay

Ivana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2022
Response from Shangri-La Barr Al Jissah, Muscat on 12 Jan 2023
We appreciate your support and rating, we hope to welcoming you back!

8/10 Good

gabriel, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel site consists of 3 hotels - which expands the selection and choices of restaurants and amenities. The room sizes are standard and if they are larger it will be better.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The service was outstanding. Very clean and comfortable
Stayed 4 nights in Oct 2022

8/10 Good

Arjuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked the hotel for the water related amenities, the pools and lazy river did not disappoint my 6 year old or us adults. The beach is lovely and private. The staff are very very attentive and pleasure to be served by them. The rooms are 4.5 stars. The difference between the hotels (3 on the same site) only clear when we were there. Husn is for adults, Bandar is mixed business and family; Waha is family orientated. Good amount of things for kids to do. The problems : there is nothing around ; it is 30-45 mins into Muscat (not hard but need a car, taxis too expensive) ; the restaurants were limited and always booked, several guests complained of the same, so you end up with basic menu in poolside restaurants. Biggest problem is a basic meal for family (nothing fancy) came to OM 35 over £70 ! Similar in Muscat would have been 15 OM. You can spend £100 a day on basic level food if they eat here only. Advice, get a car on deal site from airport. Airport taxi was £70/35 OM ! Or stay in Muscat. But pool facilities are really good. Also, get the breakfast included. Overall, despite the problems, I would return to stay but plan it better.
Stayed 6 nights in Oct 2022
Response from Shangri-La Barr Al Jissah, Muscat on 26 Oct 2022
Dear Arjuna,Thank you for the great review of our resort! We are delighted that you enjoyed your staycation and we hope to welcoming you back!

10/10 Excellent

Wanjoo

Stayed 2 nights in Oct 2022
Response from Shangri-La Barr Al Jissah, Muscat on 26 Oct 2022
Dear Wanjoo,Thank you for the great review of our resort! We are delighted that you enjoyed your Shangri-La experience and we hope to welcoming you back!

8/10 Good

Perry

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, almost five star experience
Great hotel for families, most staff's priority to provide the best customer experience, some staff need to refocus.
Stayed 2 nights in Sep 2022
Response from Shangri-La Barr Al Jissah, Muscat on 21 Oct 2022
Dear Perry,Thank you for the great review of our resort! We are delighted that you enjoyed your Shangri-La experience and we hope to welcoming you back!

10/10 Excellent

SAAED, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Aug 2022
Response from Shangri-La Barr Al Jissah, Muscat on 21 Oct 2022
Dear Saeed, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Dipendu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Amazing
Stayed 3 nights in Aug 2022
Response from Mohamed Macki on 21 Aug 2022
Great feedback! Thank you and we hope to welcoming you back!

2/10 Terrible

Fatima

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very low service for a 5 star The curtains were so short that light came in the room at 6 am We could not Sleep at all And they don t understand there is a communication problem Thd staff is not trained to care for the client Iam shocked frankly I want hotel . Com to refund me I should have been told of the low level service in advance
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No matter how old it gets, it just gets better and better every time
Stayed 2 nights in Jun 2022
Response from Shangri-La Barr Al Jissah, Muscat on 19 Jun 2022
Thank you for the five-star rating, we appreciate your support, and we hope to welcome you back!

10/10 Excellent

KOOROSH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
It is wonderful hotel with amazing staffs , but photos are a bit misleading as most of photos are from al bandar site , so if you book other sites, you have no access to infinity pool for example.
Stayed 3 nights in May 2022
Response from Shangri-La Barr Al Jissah, Muscat on 13 Jun 2022
Thank you for taking the time to share your constructive feedback following your recent stay at Shangri-La Barr Al Jissah, Muscat We value your review, rest assured we will work towards delivering the best of service that one comes to expect from a Shangri-La.

10/10 Excellent

Angela, Gerrards Cross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous holiday venue with superb service and food
Stayed 7 nights in Mar 2022
Response from Shangri-La Barr Al Jissah, Muscat on 5 Apr 2022
Great feedback! Thank you and we hope to welcoming you back!

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Shangri-La Barr Al Jissah, Muscat on 22 Mar 2022
Great feedback! Thank you and we hope to welcoming you back!

10/10 Excellent

Kais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Shangri-La Barr Al Jissah, Muscat on 17 Feb 2022
Great feedback! Thank you and we hope to welcoming you back!

10/10 Excellent

Vasily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel at secluded resort area. Big rooms, private beach and pool areas.
Stayed 1 night in Nov 2021
Response from Shangri-La Barr Al Jissah Resort and Spa on 5 Dec 2021
What a fantastic review of our resort! Thank you for the five-star rating and wonderful words, we appreciate your support and we hope to welcoming you back!

10/10 Excellent

Pamela, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The whole family loved it!
Stayed 5 nights in Oct 2021
Response from Shangri-La Barr Al Jissah Resort and Spa on 31 Oct 2021
Great feedback! Thank you and we hope to welcoming you back!

2/10 Terrible

Denis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property by itself is huge area, and its not in general all bad, what is bad is the fact that once you book for the complex they automatically resend your reservation to the Al Waha Hotel which is the third in line of ShangriLa and far away from 5 star lux hotel complex, the facility needs some urgent renovations and the gas smell inside and outside the resort is far from eco-friendly. Food was disaster (Samba bar is lacking in cleanliness and quality). People working there however were nice and pleasant. Room is far away from “lux and 5 star classification “
Stayed 3 nights in Oct 2021
Response from Shangri-La Barr Al Jissah Resort and Spa on 3 Nov 2021
Dear Denis, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Barr Al Jissah, Muscat! It is with disappointment that we read of your stating experience was not up to your expectations from the room reservation, hotel facilities, food quality and all the inconveniences you went through, as it should have not been the case. We will most certainly make all effort to ensure that we will channel your constructive feedback towards the right direction. Once again thank you for your valuable review. Rest assured we will work towards delivering the best of service that one comes to expect from a Shangri-La as well as restore your confidence in us. We hope to welcoming you back!