Pfaffenhofen an der Ilm Museum Mesnerhaus Hotels

"You have to take a public bus from the second floor. Don’t follow the shuttle sign. You’ll have to come out and there is a big outdoor atrium and you go one more level up to the street level. I took the ride late and the bus driver didn’t bother collecting fare. It also looked like that it’s routinely people jump on the shuttle from the back door and not sure they paid either. You can buy a ticket at the hotel front desk when you return to the airport. Given is much cheaper than the property at the airport (and you have to walk to the big atrium anyway… and MUC is a big airport), I’ll go to NH again!"

"The hotel location is super convenient right next to the airport. Unfortunately the spa was closed. The shower didn’t drain. Breakfast food and options were fantastic. I had to pay at the door for breakfast and left a tip, I was told they would bring coffee to my table, nobody ever did. "

"Very Clean, very easy to check in and check out."

"sdfsDF"

"Everything was good except the gym. None of the aerobic equipment worked and somebody had stolen some of the dumbells Other than that It was a good hotel to stay in. "

"Very nice room and friendly helpful staff."

"Staff were friendly and helpful "

"Fir"

"I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property. "