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Reviews of The Palms Denarau Fiji

3.5 out of 5
The Palms Denarau Fiji
Denarau Island, Nadi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 471 reviews" "
Rating 8 - Good. 130 out of 471 reviews" "
Rating 6 - Okay. 32 out of 471 reviews" "
Rating 4 - Poor. 10 out of 471 reviews" "
Rating 2 - Terrible. 6 out of 471 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roselyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so clean neat and tidy property. Friendly staff. The pool is the only thing I wish they can upgrade and make it bigger. Only 10 people can fit in the pool which is not fun if you want to have a good swim.
Stayed 2 nights in Apr 2024

10/10 Excellent

Suneeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect. We enjoyed our stay at The Palms. Sure we will come back again. Highly recommend.
Stayed 8 nights in Apr 2024

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, staff & service
A mixed bag. The apartment was spacious and clean and the staff were loveky but a few odd things. The main one was that there is just a frosted glass screen between the bathroom and bedroom so, if you use the toilet at night, the whole bedroom is illuminated too. Also there is a gap at top of the screen so not really very private. We were in apartment right above the pool and did not notice any soundproofing as you could hear everything outside when the pool opened at 8. For some reason they decided to put the waterfall on at 06.45 so earplugs might be needed. Not bad but not the greatest place we have stayed on our trip.
Stayed 6 nights in Apr 2024
Response from AT on 23 Apr 2024
Bula Ken,Thank you so much for your wonderful feedback and also Thank you very much for letting us know your inconveniences regarding the frosted glass in the bathroom. We appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
The unit was smelt damp
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient Location.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms. Spacious and super comfy very convenient for dining out and catching ferry to islands in the morning
Stayed 1 night in Apr 2024
Response from AT on 17 Apr 2024
Thank you for staying with us and for your kind review and recommendation.

8/10 Good

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

8/10 Good

Armend

Travelled with family
Location to the Port ....
Stayed 5 nights in Mar 2024
Response from AT on 16 Apr 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. t We look forward to welcoming you back.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous apartments so close to the Port with many dining options and great location for day trips to the islands. Cafe O had some of the best food and coffee. We've stayed at most of the resorts but would definitely stay at The Palms again
Stayed 4 nights in Mar 2024

2/10 Terrible

Shalini Devi

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Palms was a perfect place for us to stay for two nights before taking the Malolo Catamaran to an island for the week. All basic necessities there. The cafe is fabulous and the staff there terrific. The front desk people seemed to be good but did not seem to address an issue that we know of when we said there seemed to be a leak in the room. Please not this was a minor leak that occurred after a big tropical storm…but I do not know if they ever checked it. The Palms was perfect for what we needed.
Stayed 2 nights in Mar 2024
Response from AT on 29 Mar 2024
Bula Karen,Thank you very much for letting us know your inconveniences regarding the leakage in the room during your stay at the Palms Denarau and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. I would appreciate it if you would inform us about this when you make your reservation next time, so we can meet your expectations one hundred percent. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accommodate you again on some future occasion. Faithfully will work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Rinal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean & well equipped Very friendly staff & excellent service provided during our stay Would highly recommend this place for staying in Nadi
Stayed 4 nights in Mar 2024
Response from AT on 16 Apr 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Amiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay again. Clean rooms, friendly staff, close to the marina.
Stayed 4 nights in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, property conditions & facilities
Reception was bit rude and unhelpful
Stayed 1 night in Mar 2024
Response from AT on 16 Mar 2024
Bula Andy,Thank you for taking the time to tell us about your experience at The Palms. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Palms, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a skip to the port and shops. Everyone was welcoming and
Stayed 7 nights in Mar 2024
Response from AT on 16 Mar 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. We look forward to welcoming you back.

8/10 Good

Gary, Soldotna

Stayed 3 nights in Mar 2024

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition and the staff is very friendly. Loved the fact we could walk to the shop and restaurants in just a few minutes. the room was great and beds were clean and comfortable.. would highly recommend this place
Stayed 1 night in Feb 2024
Response from AT on 16 Mar 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location.

10/10 Excellent

Wanda

Stayed 1 night in Feb 2024

6/10 Okay

Edith, Edmonton

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was overall nice and in good condition, but given the facility was described as apartments we did expect more kitchen like amenities in the room (not just a kettle).The construction work on the hotel was also exceptionally loud, inconvenient and unexpected. Very expensive for an experience that wasn't relaxing.
Stayed 1 night in Feb 2024
Response from AT on 26 Feb 2024
Hope you are well. This is a reconfirmation email for your booking with us as per below details. Please reconfirm that there are no changes with a reply. Vinaka and look forward to your urgent response.

6/10 Okay

Katrina

It was quite noisy but if only for one night ok
Stayed 1 night in Feb 2024
Response from AT on 29 Mar 2024
Bula,Thank you for your feedback and sincerely apologise about the noise.Thank you

6/10 Okay

Renee

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

samson, Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place n best service
Stayed 2 nights in Feb 2024
Response from AT on 29 Mar 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.

6/10 Okay

Murray

Travelled with partner
Liked: Cleanliness, staff & service
Its very close to denerau area. However room was very noisy. Adjacent hotel room door would slam and wake us up throughout the night.
Stayed 2 nights in Feb 2024
Response from AT on 29 Mar 2024
Thank you for taking the time to tell us about your experience at The Palms. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Palms, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 4 nights in Feb 2024
Response from AT on 29 Mar 2024
Bula Arvind,Thank you for your staying with us We look forward to welcoming you back.

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Penina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 3 bedroom apartment. Spacious with 2 bathrooms, kitchen and clothes washer and dryer. Staff are helpful and friendly. Enjoyed coffee and cake at cafe o downstairs. Loved that Port Denerau was across the road. Enjoyed the restaurants (cardo's) and the retail putlets. Would definitely stay again.

10/10 Excellent

Ang

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm really satisfied with the stay with the Palms, the rooms are spacious, comfortable and clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ranvir

Stayed 3 nights in Jan 2024

10/10 Excellent

Ashika

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and Safe place . Very comfortable rooms
Stayed 7 nights in Jan 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome
Awesome place, better than the pictures. Would definitely stay again
Stayed 2 nights in Jan 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The generous size and layout of the room absolutely fantastic. The location to the port, shopping, restaurants and transport. The lovely and warm hospitality of the staff and Fiji people, thanks a million.
Stayed 7 nights in Jan 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay the hotel staff is amazing location is perfect directly across the street from Port Denarau apartment was very spacious and clean has all the amenities you need fir an extend stay thank you Palms Denarau we will be back
Stayed 5 nights in Jan 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit is the best view ever! We have enjoyed the pool & the shower after check out because our flights is quite late in the evening. Staff very accommodating & friendly & very helpful. Noise. Neighbor woke us up at 3:00 am partying in the balcony & can hear loud vehicles passing by. Other than that we'd enjoy staying for 2 nights.
Stayed 2 nights in Jan 2024

10/10 Excellent

Fane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
5 minutes walk to the marina.
Stayed 15 nights in Dec 2023

10/10 Excellent

RAVINDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Short walking distance to Denarau Port for shopping and great restaurants. Staff are friendly and very helpful. Clean beautiful rooms with good AC and balcony.
Stayed 2 nights in Jan 2024

8/10 Good

Jane

Liked: Room comfort
Great staff, cute pool
It’s a funny one this, there’s nothing wrong with it but it just feels a bit weird in the rooms. The rooms are enormous with ceilings three times the height of a normal room. I think this was probably built as a really plush place to stay but it’s never been updated and feels tired. Great staff and a nice little pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and nice rooms to stay. Noise from road is the only drawback but its a great place to stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Giovanna

Stayed 7 nights in Dec 2023

10/10 Excellent

Gerald, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Oct 2023

8/10 Good

Shailen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Gulzabeen

Stayed 1 night in Dec 2023

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room was large, clean and comfortable. People working at reception were very friendly. The location is perfect. Close to a shopping area with very good restaurants.
Stayed 3 nights in Dec 2023

2/10 Terrible

Sanjay

Travelled with family
Disliked: Cleanliness, room comfort
The hotel is run down , needs a total refurbishment Will never stay there again
Stayed 1 night in Dec 2023
Response from AT on 19 Dec 2023
Hi Sanjay,We’re sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Kylie

Stayed 1 night in Dec 2023

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ratu, Minchinbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectation. Staff was very friendly and helpful
Stayed 2 nights in Dec 2023