Very remote, charges extra, service and staff slow
Candice
於 2025 年 6 月住了 1 晚
6/10 一般
Candice
親子同遊
2025 年 6 月 16 日
讚好:整潔度和住宿狀況
不滿:職員與服務
Charged extra fees on arrival. Did not get my upgrade perk. Room service limited availability
Candice
於 2025 年 6 月住了 1 晚
6/10 一般
Arturo
2025 年 5 月 31 日
讚好:整潔度
不滿:設施服務和住宿狀況
The property is relatively remote; it would be a great stay for people with children or for conventions. That said, it is not convenient to attractions or to the port.
Arturo
於 2025 年 5 月住了 2 晚
4/10 欠佳
Manuel
親子同遊, 多人同遊
2025 年 5 月 11 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is very nice, a lovely property.
We stayed for 8 days instead of 10 as we had a massive mosquito problem that could not be solved properly by the hotel. I killed about 15-20 mosquitos every night and we left all windows closed to avoid new ones to come in. But every night was the same, we has no idea how they got in. Our babys and our son were covered with bites and looked like they were heavily sick. The hotel bought a standard stuff for the socket but that was so hyper-allergic and did only work semi-good that we raised the issue again and again. They said the call pest control but that never happend. We were forced to leave two days earlier as we want to keep more harm away from our kids and us. They told us a refund would not be possible due to the hotel rules and also dis not credit the tourist tax. Also the manager offered us a free dinner we has bed and breakfast and after two times we paid for the dinner we never used it again and the offer came afterwards so they also did not refund one dinner as promised as well.
The employees were all nice but the food selection at dinner for a 5star hotel was not even close to that what you can expect amd this is why we eat outside nearly every day!
I must say finally that such a way of dealing with clients like us is not the way I want to be treated. This is why I can‘t recommend this hotel
Manuel
於 2025 年 4 月住了 10 晚
10/10 優異
Benedicte
家人同遊
2025 年 4 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Benedicte
於 2025 年 4 月住了 1 晚
10/10 優異
Nikos
家人同遊
2024 年 10 月 4 日
讚好:整潔度、職員與服務和住宿狀況
Nikos
於 2024 年 8 月住了 3 晚
10/10 優異
Maria (Stoney creek)
家人同遊
2024 年 10 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing resort
Excellent staff and very pleasent and helpful!
Spotless
Maria
於 2024 年 9 月住了 2 晚
4/10 欠佳
DIMITRIOS
多人同遊
2024 年 8 月 24 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
When you are a manager one day and doing breakfast tables another day you know there are problems.grossly under staffed need to pay more to your staff to keep them.we had several issues with rooms and luggage misplaced and the manager refused to accept the hotel was wrong regardless of their reply.The resort was fantastic but need personnel to run it.If staffing issues resolved I will return.From a well travelled customer
DIMITRIOS
於 2024 年 8 月住了 2 晚
4/10 欠佳
CHRISTIANOS
2024 年 7 月 7 日
讚好:整潔度和客房舒適度
不滿:職員與服務
Needs to get organized!
Very nice modern hotel, pools, spacious rooms, great beach. Staff friendly, but seems that it is first job, Needs to get organized. No amenities, no any shop for daily bits & pieces