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"Easy to get to, Staff were amazing and friendly, willing to go the extra mile. The hotel was clean, modern and sleek. The room itself was also incredibly clean and comfortable. Would stay here again"

"Good location, staff speaks English and very nice."

"We only stayed one night here but we had a great experience from check in to check out. Our room was clean and had everything we needed. Lovely restaurants in the area. We ate a delicious dinner at a Chinese restaurant in the Ginza area called Jang Jang Go. The inside of the restaurant was beautiful. Next to it was a Swiss bakery where we found treats to enjoy later. The most significant thing that happened during our stay was a 6.6 earthquake at 11:15 pm approximately 74 km away in the water between Beppu and Shikoku Island. We definitely felt it in our 5th floor room but the hotel felt safe and sound. "

"The management wasn't friendly, i told the miss manager the light in the room wasn't working properly ,she said we will check it out. I think she should offer proper conform to the customers. Also i was asking if i could leaves the car , until 12 . I could walk visit around come get back car . She wouldn't not backed off the policy. If you want a customer come back to your hotel train your staff be friendly able adjusted for small request. "

"Great location, just a 2-3min walk from Kumamoto Station/ Amu Plaza. We were blessed with a high floor twin room with good view of the city. Room is tight & would be tough to open up luggage but it was ok for us as we had couriered our large luggages to the next hotel. Beds were ok and the free breakfast was basic but adequate & yummy to me. Great value for the price."

"Nice hotel. Great location"

"Excellent location!"

"Basic but sufficient. Big room. Taxi able to stop directly in front of hotel. Breakfast spread is good with some local food included. Would be better if they control the people at the restaurant and not let people stand behind customer to wait for seats. Orz almost thought I am at hawker centre."

"I stay here so often that I should enquire about an apartment. Friendly staff who are very personable and kind. Kumamoto is the nicest place in the world 😍"