Naguwa Holidays

I very much enjoyed the breakfast. It's great for the price. The hotel room is around average.

The entry is extremely hard to find- look for a narrow doorway in the middle of the block, not where the map places you. Signage is poor. Take the elevator to the 5th floor. Reception is unmanned but there is a phone if you have problems with their automatic sign-in (we did). Once we were in the room it was fine for the night.

All of the staff at this hotel were simply amazing. We arrived at the hotel late. Regardless of the time of the arrival at the hotel, many staff members came to the lobby area and welcomed us. Every single one of them were very helpful. They gave us information about the airport, such as airport's operation hours and when airline counters start operationg. Without the knowledge, we were to miss their amazing breakfast, and go to the airport way too early, just to wait outside for a long time! The hotel offered to run their free shuttle bus to the airport outside of their scheduled operation hours, so that we don't have to drag our suitcases to the airport. The room was very clean and locations of amenities were very well thought out. Options at the breakfast buffet were just amazing. Our stay at fhe hotel was less than 12 hrs due to our flight schedule, but the stay was perfect. I highly recommend this hotel. 10/10!

This is not a standard hotel. If you are looking for a clean, quiet apartment type space with a kitchenette and laundry, this is PERFECT. If you are looking for traditional hotel services, reception, support services etc., this is not what you want. The check in is kiosk type and tedious for a large group. A 15 min walk from Hiroshima Station but very direct. Excellent TV and WiFi.

The hotel was great! I paid for an upgrade for the Executive Lounge and that was the least to be desired. As an avid traveler the hotels offers a poor presentation of the Executive Lounge compared to other hotels in Asia. Staff in the lounge were adequate and was not as friendly. They were more attentive to work on the computer than they were to ensure that food was replenished and also to engage with guests, thanking them for their stay, etc. I arrived at 730pm to the lounge as I know they closed at 9pm. After a long day of touring I wanted to enjoy some snacks in the lounge. This did not happen! It took another 30 minutes before it was repleniished and not completely. Very poor for an $85 a night upgrade. If you ever go there do not do the upgrade....NOT WORTH IT!