Horrible staff and management, multiple issues all arising from poor staff training, management and overall attention to the needs of the guest. Wifi doesn't work, staff are not trained and poor attitudes; the restaurant/bar is barely operational. Room cleaners pay no attention to details. Marriott? I've stayed at nicer hotel 6's. Avoid.
Andy
2025 年 6 月入住 2 晚
10/10
Nice and clean. Good breakfast.
Rong
2025 年 7 月入住 1 晚
10/10
Walkable, close to the waterfront.
Julia
2025 年 7 月入住 1 晚
6/10
noted in the reservation that we needed a bathtub, as the listing mentioned it was an option we might receive. However, when we checked in, I politely asked the receptionist, but she immediately refused, saying that our room type didn’t include a bathtub — without even taking a second look or showing any willingness to help.
Fern
2025 年 6 月入住 1 晚
10/10
Comfortable bed. Peaceful
Philomena
2025 年 6 月入住 1 晚
10/10
Great location and amenities.
Winnie
2025 年 6 月入住 2 晚
10/10
Excellent place to stay in Nanaimo. Very close to the harbour. The rooms are of decent size with good amenities. The breakfast at the restaurant was also good. Would stay here again if needed.
Ahsan Aftab
2025 年 6 月入住 4 晚
8/10
We had a nice stay. Hottub was great!
Earl
2025 年 7 月入住 1 晚
6/10
Don’t add the breakfast not worth it. Bed is not comfortable.
Ashley
2025 年 7 月入住 1 晚
10/10
Was the perfect place to land for a night during our island trip. We especially enjoyed the pool.
Shelby
2025 年 6 月入住 1 晚
10/10
Friendly staff and clean rooms
Raman
2025 年 6 月入住 2 晚
6/10
There was no housekeeping.
Atul
2025 年 6 月入住 2 晚
10/10
Clean
Azar
2025 年 6 月入住 1 晚
8/10
Nice clean hotel , staff was great but the parking situation wasn’t ideal cuz its across the street from hotel but otherwise than that its beautiful hotel & would definitely stay there again .
Crystal
2025 年 6 月入住 1 晚
8/10
Restaurant was out of some items
Rick
2025 年 6 月入住 1 晚
8/10
Great room , great staff. Restaurant food was mediocre.
Michel
2025 年 6 月入住 3 晚
10/10
Staff were great. Had a nice quiet room. Close to a few dinner spots and coffee. Parking was easy.
Matt
2025 年 6 月入住 2 晚
8/10
The property is well located behind a shopping mall and behind a museum in a quiet street. My husband uses a walker, and check-in and parking is convenient. Restaurant is good and staff is friendly.
Unfortunately our advance request was not attended to and a dripping noise which appeared to come from water dripping on an eave, disturbed our sleep on the 2nd night. We had to call maintenance in the middle of the night but the problem could not be resolved. I am sure it would be remedied by now.
Filipinas
2025 年 6 月入住 2 晚
10/10
Great location, close to amenities.
Justin
2025 年 6 月入住 1 晚
2/10
We were 30 mins away from official check in time and they told us room was not available. No communication with cleaning staff. 3 other families got their rooms without hassle. We walked around for two hours in town to come back to the same msg. Eventually they got us a room. Rooms facing casino were noisy lots of traffic like bikers. Area is not safe lots of homeless.