「Resort was not very accommodating to disability needs. Very disappointed. Using the grotto spa, got charged a 15% gratuity on everything, including the use of the grotto pool where no one did anything to earn a gratuity. Felt like a money grab when the whole experience was already very expensive. Felt overcharged and under serviced.」
「Questionnaire ,mis-leading- no amenities for where I stayed and if so,nobody informed me. Had to go to reception for toilet paper no back up supplies under the counter. No utensils which was truly disappointing because it was recommended to by Chinese at Quailty foods who also had no utensils.」