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Reviews of SpringHill Suites Napa Valley

3 out of 5
SpringHill Suites Napa Valley
101 Gateway Rd East, Napa, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were the really the only thing that needed to be upgraded. Enjoyed everything else.
Stayed 2 nights in Apr 2024
Response from RandyGM on 29 Apr 2024
Thank you for staying with us. We will review the pillows right away. We appreciate you.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, convenient. If you’re willing to be out of the main fray, this is the perfect location. Fantastic golf course 2 minutes away!
Stayed 1 night in Apr 2024
Response from RandyGM on 15 Apr 2024
Thank you for staying with us. We appreciate this kind review. I hope your golf round was special for you too!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the EV charging
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thanks Ken for being our guest and for the feedback. We are excited that you got to take advantage of this amenity. We hope to welcome you back soon.

10/10 Excellent

fernando

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Services. on 16 Jan 2024
Thank you so much for being our guest. We hope we have an opportunity to welcome you back again soon.

10/10 Excellent

Juan

Response from RandyGM on 13 Feb 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from RandyGM on 6 Jan 2024
Thank you for staying with us. We appreciate you and look forward to seeing you again.

8/10 Good

Keith

Stayed 2 nights in Dec 2023
Response from Guest Services on 3 Jan 2024
Thank you Keith for being our guest and providing feedback regarding your stay. We hope we have an opportunity to welcome you back soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 30 Nov 2023
Thanks Jennifer for being our guest. We are delighted the team was able to make your stay enjoyable. We hope we have the opportunity to welcome you back soon.

10/10 Excellent

Jon C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet hotel. Need better pillows though
Stayed 1 night in Nov 2023
Response from RandyGM on 15 Nov 2023
Thank you for sharing your recent experience. We appreciate the follow up. We also appreciate your guidance on the pillows. This is valuable feedback.

10/10 Excellent

Cierra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property.
Stayed 1 night in Nov 2023
Response from RandyGM on 11 Nov 2023
Thank you for staying with us. We are pleased that you felt the property was clean. I look forward to sharing this with our team. Please think of us again on your next visit to Napa.

8/10 Good

erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RandyGM on 7 Nov 2023
Thank you for staying with us. What can we do next time for you to make your stay a 5?

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean. Staff was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Guest Services on 24 Oct 2023
Thank you so much for you kind words and feedback. We are delighted you enjoyed your stay with us. We hope to welcome you back again soon

6/10 Okay

Christa

Travelled with family
Disliked: Staff & service
Just ok
A very mediocre stay in a mediocre hotel. Front desk worker that checked us in seemed burned out. No one was very friendly. The room was just ok. Next time I’ll pay more money to get the friendlier service And nicer room.
Stayed 3 nights in Oct 2023
Response from Guest Services on 16 Oct 2023
Thanks so much for your message. We are sorry that we failed to delight and wow you with our experienced team. I can assure you this must have been a one off as the team at the desk gets great scores and feedback from our guests. Thank you again for letting us know about your stay.

10/10 Excellent

Rachel, Hagatna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, room was big and clean. About 45min away from the big wineries.
Stayed 3 nights in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you so much for being a Guest and for your feedback. We are delighted to see that you had a relaxing stay.. We hope we have an opportunity to welcome you back.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Springhill Suites Napa Valley Team on 28 Sept 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you back the next trip to Napa. We appreciate all your feedback.

10/10 Excellent

Yadira

Liked: Cleanliness
M
Stayed 1 night in Aug 2023
Response from Springhill Suites Napa Valley Team on 29 Aug 2023
Thank you for staying with us. We appreciate all the feedback. We hope you stay with us again on your next trip to Napa.

10/10 Excellent

heather, oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Springhill Suites Napa Valley Team on 23 Aug 2023
Thank you for staying with us at the Springhill Suites Napa Valley. We appreciate all the feedback and hope you enjoyed your stay. We welcome you back on your next trip to Napa.

10/10 Excellent

GLENDA

Liked: Cleanliness, amenities, property conditions & facilities
Safe. Clean, convenient and quiet
Stayed 1 night in Aug 2023
Response from Springhill Suites Napa Valley Team on 15 Aug 2023
Thank you for staying with us. We appreciate all the feedback. We hope to see you on your next trip to Napa.

10/10 Excellent

Kevin, Temecula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed this property and will stay again next time we are out in Napa Valley. I love that they have many EV chargers. The hotel was clean and the staff was nice. Thanks
Stayed 4 nights in Aug 2023
Response from Springhill Suites Napa Valley Team on 15 Aug 2023
Thank you for staying with us. We appreciate all the feedback and hope to see you on your next trip to Napa.

4/10 Poor

Harriet

Business traveller
This is Napa, the birthplace of world-class California fresh cuisine. The breakfasts were abundant…abundantly filled with junk food and high fructose corn syrup. The one concession was cage-free eggs, but I don't believe they were fresh either. The place is tired and so is the staff. It is geographically remote and yet still noisy. Suffice it to say, I was not impressed. Americans should do better.
Stayed 6 nights in Jul 2023
Response from Springhill Suites Napa Valley Team on 10 Aug 2023
Thank you for staying with us. We appreciate all feedback and will continue to strive to be better.

10/10 Excellent

Bev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Springhill Suites Napa Valley Team on 31 Jul 2023
Thank you for staying with us. We appreciate all feedback. We hope to see you on your next trip to Napa.

10/10 Excellent

Hidalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Springhill Suites Napa Valley Team on 22 Jul 2023
Thank you for staying with us. We appreciate all the feedback. We hope to see you on your next trip to Napa.

6/10 Okay

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Have stayed in the past. NOT same quality level of breakfast or staff. And hey… go to the store and buy butter for the toast. Room starting to show wear. Need to update.
Stayed 5 nights in Jul 2023
Response from Springhill Suites Napa Team on 15 Jul 2023
Thank you for staying with us. We appreciate all the feedback.

10/10 Excellent

iqwal

Stayed 1 night in Jul 2023
Response from Springhill Suites Napa Valley Team on 31 Jul 2023
Thank you for staying with us. We appreciate all feedback. We hope to see you on your next trip to Napa.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Everything was perfect. Beautiful spacious rooms and grounds were well kept. Conveniently located to our conference venue and San Francisco. Staff were very accomodating. Free breakfast had lots of choices and was delicious.
Stayed 5 nights in Jun 2023
Response from Springhill Suites Napa Valley Team on 7 Jul 2023
Thank you for staying at the Springhill Suites Napa. We appreciate all the feedback. We hope to see you on your next trip to Napa.

8/10 Good

Jenny

Stayed 2 nights in Jun 2023
Response from Springhill Suites Napa Valley Team on 28 Jun 2023
Thank you for staying at the Springhill Suites Napa. We hope you enjoyed your stay and hope to see you on your next trip to Napa.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Jun 2023
Response from Springhill Suites Napa Valley Team on 20 Jun 2023
Thank you for staying with us. We appreciate all the feedback.

10/10 Excellent

Mary L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Springhill Suites Napa Valley Team on 19 Jun 2023
Thank you for staying with us. We appreciate all your feedback and hope to see you next time your in Napa.

2/10 Terrible

Verified traveller

"User Beware"
Overpaid for basic, standard King room. In a nice, but nothing overly fancy Springhill Suites, 20 minutes outside of Napa, CA. One night, $600! Should not have used Hotel.Co. Will never again.
Stayed 1 night in Jun 2023
Response from Springhill Suites Napa Valley Team on 12 Jun 2023
Hello, Thank you for staying with us. We appreciate all the feedback. Have a great day!

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Very friendly. Was disappointed that the pool was closed Was not informed of that till we checked in.
Stayed 1 night in May 2023
Response from Springhill Suites Napa Valley Team on 22 May 2023
Hello, thank you for staying with us. We appreciate all the feedback and hope you stay with us in the future.

6/10 Okay

Allan

No pool or jacuzzi wasn’t specified upon reservati
Stayed 1 night in Apr 2023
Response from Mauricio on 25 Apr 2023
Dear Allen, we apologies for the miscommunication. We would love to see you again when our pool has completed its upgrade!

6/10 Okay

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed here with our two small kids. And the pool is under construction which is fine but wasn’t on the website. And I called the manager which he never responded. Which’s hard because Napa is not too kid friendly so it would have been nice to let them swim. We would have stayed at another place.
Stayed 2 nights in Mar 2023
Response from Springhill Suites Napa Valley Team on 2 Apr 2023
Hello Shannon, Thank you for staying at the Springhill Suites Napa. I do apologize, that you were not notified about the pool being renovated. I will get with my team and make sure it is posted, so this incident will not re occur. I hope in the future you give us another chance and stay with us when our pool is fully renovated. Thank you for all the feedback and have a great day!

6/10 Okay

Bonnie

Stayed 2 nights in Mar 2023
Response from Springhill Suites Napa Valley team on 10 Apr 2023
Thank you for staying with at the Springhill Suites Napa. We appreciate all the feedback. We look forward to seeing you on your next trip to Napa.

10/10 Excellent

Peter, Surrey

Stayed 1 night in Mar 2023
Response from Springhill Suites Napa Valley team on 6 Apr 2023
Thank you for staying with us. We appreciate all the feedback. We hope to see you on your next Napa trip.

10/10 Excellent

Carmen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Springhill Suites Napa Valley Team on 19 Mar 2023
Thank you for the feedback. We appreciate you staying with us and hope to see you on your next trip to Napa.

2/10 Terrible

Rita, Valencia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a makeover
Stayed 1 night in Feb 2023
Response from Springhill Suites Napa on 21 Feb 2023
Thank you for the comments, please have a wonderful day!

10/10 Excellent

Jacovia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2023
Response from Springhill Suites Napa on 21 Feb 2023
Dear Jacovia,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alicia

Stayed 1 night in Feb 2023
Response from Springhill Suites Napa on 21 Feb 2023
Dear Alicia,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, clean. Room was a bit noisy, could hear showers and walking around from neighbors. A bit far from main area of Napa
Stayed 1 night in Feb 2023
Response from Springhill Suites Napa on 21 Feb 2023
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Napa-Sonoma wine country
Enjoyed the complimentary coffee and breakfast before a full day of spending money at wineries and eateries! The hotel is located close to Napa activities as well as Sonoma. The service was friendly and hotel was clean, but could use a few upgrades.
Stayed 2 nights in Feb 2023
Response from Springhill Suites Napa on 14 Feb 2023
Dear Justine,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge woman was very kind and welcoming. She noticed my birthday on my ID and wished me a happy birthday, as it was the next day. Shortly after we got into our room, I got a birthday card under my door. Very thoughtful!
Stayed 1 night in Feb 2023
Response from Springhill Suites Napa Front Desk on 11 Feb 2023
Good Morning Katherine, It is great to hear that our Front Desk agent made this special occasion even better by recognizing it. This shows our initiative to go above and beyond. We hope to welcome you back in the future.

10/10 Excellent

Luis, Baldwin Park

Stayed 1 night in Feb 2023
Response from Brandon on 7 Mar 2023
Thank you for the great rating Luis!

10/10 Excellent

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Springhill Suites Napa on 30 Jan 2023
Hello Matias, Thank you for the wonderful review on our property. We hope you have an amazing day. We also hope to see you soon.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay here! The lobby area is very cozy and welcoming!
Stayed 3 nights in Jan 2023
Response from Springhill Suites Napa on 30 Jan 2023
Dear Cheryl,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yossi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jan 2023
Response from Springhill Suites Napa on 24 Jan 2023
Dear Yossi,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Napa Valley.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Adriana

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2023
Response from Front Desk on 8 Mar 2023
If there is anything we could have done better, plese reach out!

8/10 Good

Marissa

Response from RandyGM on 7 Nov 2023
Thank you for staying with us. We appreciate you. Let us know what we can do next time to give you a 5.

10/10 Excellent

Casey

Stayed 1 night in Dec 2022
Response from Front Desk on 8 Mar 2023
Appreicate the 5 out of 5 Casey

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you don’t mind a 20 minute drive into town. Very nice with everything you need
Response from Springhill Suites Napa on 2 Jan 2023
Thank you Linda, for the amazing comments. we hope to see you in the near future. We hope you have an amazing new year!

10/10 Excellent

Woody Madera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute comfort!
Stayed 1 night in Dec 2022
Response from Joselyn at Springhill Suites on 20 Dec 2022
Thank you woody for the amazing review. We hope to have you stay with us once again in the future.