2/10 糟糕
Thanh N.
2025 年 6 月 27 日
不满意：清洁度
Worst VRBO stay ever
The most disappointing Vrbo stays we’ve ever had. When we first arrived, there was a dirty, used towel left on the sofa but we didn’t say anything to be polite. That night, around 2–3 AM, we were woken up by two large bugs crawling on us while we were in bed. It was genuinely disturbing and made it impossible to sleep. We also found several dead bugs under the bed, which made it clear the unit was not properly cleaned or maintained.When we contacted the host, he was dismissive and told us we should “expect bugs in Hawaii”. But after leaving this property, we checked into a new Vrbo nearby and not a single bug. So that excuse clearly doesn’t hold. We left after 2 out of the 5 nights because we were so uncomfortable. The host was rude and said he would only “consider” a refund after check-out yet once we left, he was completely unresponsive. We’ve used Vrbo many times and never had an experience like this.
Thanh N.
2025 年 6 月入住 2 晚