Minibar, in-room safe, desk, blackout curtains

Reviews of Hotel Matilde - Lifestyle Hotel

4 out of 5
Hotel Matilde - Lifestyle Hotel
Piazzetta Matilde Serao 7, Naples, Città Metropolitana di Napoli

Reviews

9.4

Exceptional

Rating 10 - Excellent. 439 out of 572 reviews" "
Rating 8 - Good. 103 out of 572 reviews" "
Rating 6 - Okay. 22 out of 572 reviews" "
Rating 4 - Poor. 6 out of 572 reviews" "
Rating 2 - Terrible. 2 out of 572 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for everything you could want to do in Napoli! Amazing front desk and breakfast staff too!
Stayed 3 nights in Apr 2024
Response from Hotel Matilde Staff on 1 May 2024
Dear Danielle, Thank you for taking the time to share with us your recent experience at Hotel Matilde! We're all more than happy that you've appreciated the central location of our hotel, the hearty and genuine breakfast and our highly qualified staff.We care deeply about the comfort of our guests, their satisfaction is our top priority.We hope to have you back soon as our guest.Best regards.

10/10 Excellent

Susan, Aldie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New everything
Stayed 2 nights in Jan 2024
Response from Hotel Matilde Staff on 27 Apr 2024
Dear Susan,thank you very much for the great score you gave us and for taking the time to write a review for our hotel! We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 Good

ATHER

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very good but the reception was on the first floor main door was a bit of difficult needed to ring a bell each time you need to enter
Stayed 5 nights in Apr 2024
Response from Hotel Matilde Staff on 24 Apr 2024
Dear Ather, Thank you for taking the time to share your recent experience at Hotel Matilde! We are all more than happy that you appreciated our hotel's central location. Regarding the main door being closed in the absence of the doorman, we are sorry you were annoyed, but the safety of the residents of the building and our guests is the priority. We care deeply about the comfort of our guests, their satisfaction is our top priority.We hope to have you back soon as our guest.Best regards.

10/10 Excellent

Jessica, Lambertville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a find! Nestled off a side street with rooms overlooking Galleria Umberto, Hotel Matilde is a modern gem in an old-style Italian building. The entrance seems a little rough, but don’t let that turn you off. The rooms are extremely well appointed, the location is quiet, the breakfast and service were first rate. I would not recommend this place to people looking for traditional hotel access with drive up access and a doorman. But if you want something unique and boutique, I highly recommend it.
Stayed 3 nights in Apr 2024
Response from Hotel Matilde Staff on 23 Apr 2024
Dear guest, Thank you for the wonderful review! We are so glad that you enjoyed your stay at our hotel. We strive to provide our guests with the best possible experience, and it is always rewarding to hear that we have succeeded.We are especially pleased to hear that you appreciated your rooms, modern and clean with all the comforts. We also appreciate your feedback on our breakfast spread. We offer a wide variety of options to choose from, so that our guests can start their day off right as well as on our staff, who are always happy to go the extra mile to help our guests. We hope that you will stay with us again in the future. Best regards.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very confusing. It is part of the office section of the Galeria, but the entrance is through a back ally smelly and durty
Stayed 1 night in Mar 2024
Response from Hotel Matilde Staff on 1 Apr 2024
Dear David, Thank you for your review. We are sorry to hear that your stay wasn't up to your expectations. As for the position, keep in mind that our hotel is located in a very central position and that the surrounding areas are very populated. We hope that your next experience at our hotel will be even more positive. Best regards.

8/10 Good

Mostafa

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the people and the staff, But have have a very limited breakfast. In addition there was a construction out side the building, as it was blocking the window, according to the hotel it was like just get used to it, until we asked to move room.
Stayed 6 nights in Mar 2024
Response from Hotel Matilde Staff on 29 Mar 2024
Dear Mostafa, thank you very much for your review and for the high score you gave us and thanks for the advice on the breakfast, we take note of every opinion! We're glad you enjoyed your stay, and wish to have you again as our dear guest in the next future! Best regards.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and city
Stayed 3 nights in Mar 2024
Response from Matilde Hotel Staff on 29 Mar 2024
Dear Michael, thank you very much for your review and for the high score you gave us! We're glad you enjoyed your stay, and wish to have you again as our dear guest in the next future! Best regards. Hotel Matilde Staff

10/10 Excellent

yingjie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Hotel Matilde Staff on 19 Mar 2024
Dear Yingjie, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

6/10 Okay

sam

Liked: Cleanliness, staff & service
The room was large. The breakfast and its staff were excellent. The problem is the noise. From outside and from inside as well. The room walls and front door are not soundproof. You hear all the noise from the Via Toledo, the plumbing from other rooms etc. if you are noise sensitive, do not choose this hotel.
Stayed 4 nights in Mar 2024
Response from Hotel Matilde Staff on 18 Mar 2024
Dear Sam, Thank you for your review. We are happy that you enjoyed our location and atmosphere. We understand that rooms facing Via Toledo can be a little noisy, especially during the day. For this reason, we have installed soundproofing measures in all rooms, which should help reduce noise. We hope that your next experience at our hotel will be even more positive. Best regards.

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Friendly staff.
Stayed 5 nights in Mar 2024
Response from Hotel Matilde Staff on 18 Mar 2024
Dear Lyn, Thank you for your review! We are glad to hear that you enjoyed your stay. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

kathryn

Stayed 7 nights in Mar 2024
Response from Hotel Matilde Staff on 1 Apr 2024
Dear Kathryn, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were absolutely incredible! The room was large and comfortable and had all the features you need. I highly recommend it!!
Stayed 1 night in Feb 2024
Response from Hotel Matilde Staff on 27 Feb 2024
Dear Erica, Thank you for your review! We are happy to hear that you enjoyed your stay. We are happy to offer our guests a unique experience, and glad you appreciated the size and comfort of our rooms. We hope to see you again soon! Best regards.

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super nice. They allowed us to store our bags in the closet while we went an exploded on our last day before our flight. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Matilde Staff on 23 Feb 2024
Dear Hunter ,thank you very much for the great score you gave us.We are very happy that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very welcoming staff that is easy to communicate with. It is very clean and the room was impeccable. We absolutely loved our breakfast every morning and the service was excellent. The location was in the center of all access to other points of Naples. They cleaned our room spotless everyday. We loved staying at Hotel Matilde! Would definitely be back!
Stayed 3 nights in Feb 2024
Response from Hotel Matilde Staff on 6 Feb 2024
Dear Philip, Thank you for your review! We are glad to hear that you enjoyed your stay, and appreciated the central location where we're located. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The reception was friendly and efficient. The room was roomy and comfortable, and although the area tends to be noisy our room was silent. At breakfast the next morning the staff was friendly and outgoing and suggested things in area that we would have never thought of. (Limonata a pitoffo- who knew?!) We will definitely return.
Response from Hotel Matilde Staff on 4 Feb 2024
Dear Dan, Thank you for your review! We are glad to hear that you enjoyed your stay. We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very helpful, made us feel welcome.
Stayed 5 nights in Jan 2024
Response from Hotel Matilde Staff on 27 Jan 2024
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 Excellent

BDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice short stay in Naples.
I spent two nights in Naples. This was a very nice hotel, close to the famous opera house, Teatro di San Carlo. I had a comfortable spacious room with a great power shower. The Staff were very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Hotel Matilde Staff on 24 Jan 2024
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Matilde Staff on 19 Jan 2024
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 Excellent

SHRUTI, WAUKESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Matilde Staff on 6 Feb 2024
Dear Guest,thank you very much for the high score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 Excellent

Luciana

Stayed 3 nights in Jan 2024
Response from Hotel Matilde Staff on 17 Jan 2024
Gentile ospite, grazie per lo splendido voto che ci ha assegnato! Apprezziamo tantissimo abbia gradito il suo soggiorno presso il nostro hotel. Speriamo di rivederla presto al Matilde Hotel. Cordiali saluti.

8/10 Good

Irene, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The positives are the reception staff are wonderful and if this is the area you want to stay in, the rooms are large by European standards, the beds are very comfortable and the bathroom has a strong rain shower. You can walk to most attractions easily. On the other hand, this "hotel" has more of a boutique B&B vibe. It is all contained on the first floor of a shared building. It shares a stair with businesses and private apartments. Breakfast is ok, there can be a wait to get a coffee. The AC pumped in the smell of frying from nearby eateries in the early morning.
Stayed 3 nights in Dec 2023
Response from Hotel Matilde Staff on 3 Jan 2024
Dear Irene, We are thrilled to hear that you enjoyed your stay with us! Your feedback is very important to us, and we are always striving to provide our guests with an exceptional experience. We are particularly grateful for your recognition of our prime location, the warm hospitality of our staff, and the spotless cleanliness of our rooms. These aspects are essential to our commitment to providing an unforgettable travel experience for our guests. Thank you again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back to Naples soon! Best Regards, Hotel Matilde Staff

10/10 Excellent

Blanca Estela

Stayed 1 night in Nov 2023
Response from Hotel Matilde Staff on 20 Dec 2023
Dear guest, thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

blanca estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very useful,
Stayed 1 night in Nov 2023
Response from Hotel Matilde Staff on 30 Nov 2023
Dear Bianca, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

Emmanuel Horeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito el lugar. El desayuno deja un poco que desear pero las habitaciones son muy grandes y bonitas.
Stayed 3 nights in Nov 2023
Response from Hotel Matilde Staff on 30 Nov 2023
Dear Emmanuel, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

Timo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Zimmer und ein gutes Frühstück
Stayed 3 nights in Nov 2023
Response from Hotel Matilde Staff on 30 Nov 2023
Dear Timo, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 Excellent

Angel

Stayed 1 night in Nov 2023
Response from Hotel Matilde Staff on 22 Nov 2023
Dear Graciela,thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Matilde Staff on 11 Nov 2023
Dear Graciela,thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern and very central - very close to the San Carlo opera. Reasonably quiet at night (up a little street off main via toledo). Good breakfast. Very courteous staff
Stayed 1 night in Oct 2023
Response from Hotel Matilde Staff on 6 Nov 2023
Dear Andrew,Thank you for your review. We are happy that you enjoyed our modern and central hotel, located in the immediate vicinity of the Teatro San Carlo. We are also pleased to know that you found our rooms quiet at night (even though we are located in a small street off the Via Toledo, pulsing heart of the city). We are also happy to know that you enjoyed our breakfast and our courteous staff.We hope to see you again soon!Best regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Matilde Staff on 7 Nov 2023
Dear Guest,thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 Good

Eduardo

Stayed 2 nights in Nov 2023
Response from Hotel Matilde Staff on 6 Nov 2023
DearEduardo,thank you so much for the great score you gave us!We are very happy that you appreciated your stay by us!We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Mark N.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Hotel Matilde Staff on 2 Nov 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location, within walking range of the main attractions Naples has to offer.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gem of a boutique in heart of shopping area — walkable to everything else. Super clean and modern. Nice breakfast.
Stayed 1 night in Oct 2023
Response from Hotel matilde Staff on 1 Nov 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location, within walking range of the main attractions Naples has to offer.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

6/10 Okay

Thomas, silver city

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very touristy on to of a McDonald’s and the view was Zara BAD experience
Stayed 1 night in Oct 2023
Response from Hotel Matilde Staff on 2 Nov 2023
Dear guest, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, both positive and negative, as it helps us to improve our services for our guests. We apologize for any problem that you may have experienced during your stay. We are located in a central area of Naples, close to Via Toledo, one of the main shopping streets and important arteries in the city. As for the view, our room are inside the Galleria Umberto I, which is also a commercial gallery, but still stunning for its unique art, full of bas-reliefs, references to mythology, astrology and the history of Naples, all there, painted and carved into the walls from the 19th century. Best regards

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice rooms. In a prime location, and they stored our bags after check out which was great.
Stayed 1 night in Oct 2023
Response from Hotel Matilde Staff on 24 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2023
Response from Hotel Matilde Staff on 24 Oct 2023
Dear Mr Gustavo,thank you so much for the great score you gave us!We are very happy that you appreciated your stay by us!We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Sam

Would stay there again
We enjoy our stay at Hotel Matilde. The location was perfect, the hotel staff were extremely helpful and went out of their way to make our stay great.
Stayed 5 nights in Oct 2023
Response from Hotel Matilde Staff on 21 Oct 2023
Dear Sam,Thank you so much for your positive review! We are glad you enjoyed our location and staff.We are proud to be located in Via Toledo, one of Naples' most famous streets, which offers our guests easy access to all of the city's major attractions. We are also pleased that you found our staff helpful and attentive. We always strive to provide our guests with an unforgettable experience.Thank you again for your feedback and we hope to see you again soon in Naples!Best regards

10/10 Excellent

Todd, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, great breakfast (and great that it’s until 10:30 for us late risers), room was nice and well appointed. Only dings are….floor is a hard cement rather than carpet, and there is only one mirror, in the bathroom. No mirror in the room itself.
Stayed 4 nights in Oct 2023
Response from Hotel Matilde Staff on 21 Oct 2023
Dear Todd,Thank you so much for your positive review! We are glad you enjoyed our staff, breakfast, and room.We are especially pleased that you found our staff to be very friendly and helpful. We always strive to provide our guests with an unforgettable experience and your feedback is valuable to us.We hope to see you again soon in Naples!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
We spent three nights in a comfortably spacious room in this clean, modern hotel, and found it be all we could have wished for. The location is excellent, if the entrance is a little hard to find. The hotel was ideally placed for all our dining, shopping and sightseeing requirements, and the nearby square is a standard pickup spot for bus tours and taxis.
Our room.
Our room gave onto the Galleria
The view from our window
Stayed 3 nights in Oct 2023
Response from Hotel Matilde Staff on 16 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Matthew

Stayed 4 nights in Oct 2023
Response from Hotel Matilde Staff on 16 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a beautiful historic building but was completely renovated into a luxury hotel. The staff was great the breakfast was wonderful.
Stayed 2 nights in Oct 2023
Response from Hotel Matilde Staff on 13 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 Good

Perpetua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from the outside the building. room was modern and clean except the bidet was not cleaned.
Stayed 1 night in Oct 2023
Response from Hotel Matilde Staff on 5 Oct 2023
Dear Guest, thanks for taking the time to leave a review.Our rooms are equipped with the most recent soundproof system, but we still are in a nevralgic area, as the heart and the center of the city, where thousand of people pass.We also appreciate the feedback about the cleaning and we will be sure to address the issue you experienced to our housekeeping staff.Hoping to welcome you back again as our guestBest regards

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Matilde Staff on 1 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location, within walking range of the main attractions Naples has to offer.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Hotel Matilde Staff on 21 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

THOMAS

Stayed 2 nights in Sep 2023
Response from Hotel Matilde Staff on 29 Sept 2023
Dear Guest,thank you very much for the great score you gave us .We are very glad that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic clean modern hotel. The staff was excellent. Front desk Daniel was the best. Great location in the center of everything. We will return
Stayed 4 nights in Sep 2023
Response from Hotel Matilde Staff on 26 Sept 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very pleased that you appreciated the central location of our hotel and the comfort of our rooms.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

6/10 Okay

Elizabeth H

Liked: Cleanliness, staff & service, room comfort
Meh
In an ok neighborhood, difficult to find with Libby one level up from the street. Raining a lot when we arrived, and there was an odor like sewer gas coming from the drain in the shower. This seemed to improve after the rain stopped, but I found it disgusting. It was on a tiny side street inaccessible to cars so that we had to drag our luggage about a block and a half over wet cobblestones to get to the cab. Overall nothing special and somewhat sketchy.
Stayed 1 night in Sep 2023
Response from Hotel Matilde Staff on 30 Sept 2023
Dear guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, both positive and negative, as it helps us to improve our services for our guests. We are sorry to hear that you experienced a sewer gas odor coming from the drain in your shower. This is likely due to the fact that it was raining heavily, and it may have caused some of the drains to back up. We are glad to hear that the odor improved after the rain stopped, and that you found your room to be otherwise clean and comfortable. We would like to remind you that our hotel is located in a pedestrian-only area, which means that there is no direct car access to the hotel. This is a common feature of many hotels in historic city centers, such as Naples. However, we are located just a short walk from Via Toledo, one of the main pedestrian streets in the city. We hope that you will give us another chance in the future, so that we can show you the best of what our hotel has to offer. Best regards.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location!
Great location! It's on the pedestrian shopping district and a taxi can drop you off less than 5 minutes from the front door. It's a boutique hotel and very unique as it occupies a floor of a large building. The bed wasn't terribly comfortable, but king size and the room was very large. I do suggest the hotel offer shower caps as the showers are rainheads and tough for ladies who may not want to get their hair wet. Great continental breakfast and great staff who spoke English!
Stayed 1 night in Sep 2023
Response from Hotel Matilde Staff on 26 Sept 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very pleased that you appreciated the central location of our hotel and the comfort of our rooms.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Erika, Chicago

Stayed 2 nights in Sep 2023
Response from Hotel Matilde Staff on 15 Oct 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated the comfort of our rooms and the location, within walking range of the main attractions Naples has to offer.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 Good

RAUL, Minnetonka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but the city is horribly dirty
Response from Hotel Matilde Staff on 29 Sept 2023
Dear Guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel.We are very glad that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Matilde Staff on 23 Sept 2023
Dear Guest,greetings from Hotel Matilde!Thank you so much for the great score you gave us!We are very pleased that you had a great stay by us!We sincerely hope to welcome you back at Matilde Hotel in the next future.Best regards.