8/10 Good
Robert F.
21 May 2024
Disliked: Cleanliness
Unfortunate Circumstances
This property is beautiful! The cabin is unique and very accommodating. The screened in porch is a nice touch for summer evenings as it has two porch swings. We really wanted to spend our weekend at the cabin but it had not been cleaned. And, it being a weekend and after hours when we finally arrived, we couldn't contact the office [there was no cell service]. We ended up staying at a hotel but I do not fault Hills O'Brown, I fault their cleaning service, which is why I gave it four stars. I believe the third party failed Hills O'Brown completely. That said, Hills made it right and refunded our money promptly and without hesitation. Next time we will book directly with Hills and find a cabin that has cell service in case this would ever happen again. Hills O'Brown is a reputable company that stood by its word and even though we weren't able to use the cabin, I would recommend Hills to other travelers.
Robert F.
Stayed 2 nights in May 2024