Room was clean, but they only gave us two towels to start off with, and the a/c kept leaking water in the floor so we used them to mop up the water. Then they also had signs up not to move the a/c cooler than 70 degrees and it got pretty warm in the late afternoon and evening. The lady manager was nice, but the check-in people definitely wouldn't budge on letting us in before 4:00 and then the codes to get in the doors wouldn't work when we checked in and the people we delt with didn't seem interested in helping very much. I was begging for help! With the temperatures in the 90's and no good way to unload, and the doors at the condo not letting us in for an hour, we got pretty stressed and had to hurry to freshen up because we had tickets to the Opry that first evening. It was stressful. After we got passed the first two days, it was good.