外观

关于纳许维尔机场伍德斯普林套房酒店的点评

2.5 out of 5
纳许维尔机场伍德斯普林套房酒店
515 Metroplex Dr, Nashville, TN

点评

7.2

还可以

10 分 - 超赞。182 条好评,共有 603 条点评" "
8 分 - 还可以。171 条好评,共有 603 条点评" "
6 分 - 一般。100 条好评,共有 603 条点评" "
4 分 - 很差。67 条好评,共有 603 条点评" "
2 分 - 糟糕。83 条好评,共有 603 条点评" "

7.8/10

清洁度

7.6/10

员工和服务

6.2/10

服务设施

7.6/10

住宿条件和设施

7.0/10

环保

点评

8/10 还可以

Margarita

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Everyone there is very polite and attentive.
2024 年 5 月入住 7 晚
Rowena 于 2024年05月20日 的回复
Thank you, Miss Margarita, for leaving us a positive review. We are so glad that you enjoyed you stay. We see you again soon!

8/10 还可以

Jonah Benjamin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Rowena 于 2024年05月19日 的回复
Thank you so much for your positive rating. We look Forward to having you back with us.

4/10 很差

Crystal

与家人出行
不满意:住宿条件和设施,服务设施
I did not expect this to be a property where people lived. The odor in the hall was not pleasant at all. The small smell of weed was disturbing as well. The lack of extra blankets and toilet paper was an inconvenience.
2024 年 2 月入住 3 晚
Rowena 于 2024年05月14日 的回复
We apologize for the inconvenience. We are an extended stay hotel we offer long term accommodations We do have extra blankets and toilet paper to offer just call Front desk and some will be happy to assist you . Thank you for staying with us.

10/10 超赞

Adriana

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it here
2024 年 5 月入住 2 晚
Rowena 于 2024年05月11日 的回复
I'm glad you enjoyed your stay. Your review and recommendation are greatly appreciated. Thank you for staying with us.

10/10 超赞

Jody,Nashville

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Rowena 于 2024年05月5日 的回复
Thank you for staying with us ! Please come and stay with us again.

2/10 糟糕

Angela

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Rowena 于 2024年05月5日 的回复
Thank you for staying with us. Please let us know if there is something we could do or addressed some issues that you have experience. I'm so sorry to hear that you did not enjoy your stay with us.

8/10 还可以

Amanda

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was nice for the money. Remember it is a long term rental
2024 年 4 月入住 2 晚
Rowena 于 2024年04月23日 的回复
Thank you for staying with us. Hope to see you again!

10/10 超赞

Paige

2024 年 4 月入住 4 晚
Rowena 于 2024年05月12日 的回复
Thank you for staying with us and leaving us a 5 star rating .Hope to see you again soon.

10/10 超赞

Nia

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Five stars, great mid-priced extended stay hotel near the airport
2024 年 2 月入住 14 晚
Kirk P 于 2024年04月17日 的回复
Thank you so much Nia! We look forward to having you back.

6/10 一般

Joseph

满意:员工和服务,清洁度
Quiet place
2024 年 4 月入住 1 晚
Kirk P 于 2024年04月17日 的回复
Thank you for taking the time to stay with us and doing a review for us!

10/10 超赞

Lance

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked everything about the property. It is an extended stay property very quiet and safe.
2024 年 4 月入住 1 晚
Rowena 于 2024年04月14日 的回复
Thank you Lance for sharing your positive experience and exceptional rating .We hope to enhance this experience even further in the future.We are indeed looking forward to your next visit!

10/10 超赞

Gamaliel

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Close to main hwy.
2024 年 4 月入住 1 晚
Rowena 于 2024年04月13日 的回复
We are so glad you enjoyed your stay! Thank you for leaving us a good feedback .will see you soon!

2/10 糟糕

Stephanie

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Rowena 于 2024年04月13日 的回复
Thank you for staying with us.Please let us know if there is something we could have done to make your stay more enjoyable and we are sorry for the inconvenience .

10/10 超赞

Cody

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and easy to get to.
2024 年 4 月入住 1 晚
Rowena 于 2024年04月10日 的回复
I'm glad you enjoyed your stay and leaving us 5-star review. Thank you for staying with us!

2/10 糟糕

Tracy

团体旅客
不满意:员工和服务
Customer service was inadequate my room was not ready upon check in and it took two hours to be assigned a room and the room I was assigned had another couple inside sleeping.
2024 年 4 月入住 1 晚
Kirk P. 于 2024年04月8日 的回复
Awe, you didn't mention the part where we got you a new room and I refunded your stay. I do hate that this happened to you. We have just one housekeeper so please forgive the speed at which we cleaned but I do not know what happened with the mix up of rooms. That should have never happened. I'll spend time today following up and seeing what lead up to that. Thanks for staying with us. Have a great week!

8/10 还可以

Rachel

满意:清洁度、员工和服务、住宿条件和设施
Not a great neighborhood but tucked away enough to feel safe.
2024 年 4 月入住 1 晚
Rowena 于 2024年04月7日 的回复
Thank you for taking the time to review your stay with us. Our guest safety and security is our priority.I'm looking forward for your next visit .

10/10 超赞

Nia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I’ve been in Nashville since early January on an extended work trip, and stayed at this WoodSpring location. Wonderful facilities and very helpful staff. Rowena at the front desk was fantastic - she helped me extend my stay when I needed to and always let me know when I had a package delivered. I like extended stay hotels for long trips like this one because the rooms include a kitchenette, so I was able to get groceries and cook. Definitely recommend if you’re in the area and looking for a mid-priced, clean, quiet hotel stay!
Rowena 于 2024年04月3日 的回复
Thank you, Nia, for staying with us leaving us a exceptional review. We're glad to know you that you have a fantastic stay with us. We look forward to your next visit.

10/10 超赞

deanna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Rowena 于 2024年04月2日 的回复
We are really grateful and appreciate you taking the time to share your rating with us!

4/10 很差

Richard

满意:住宿条件和设施,清洁度
不满意:员工和服务
It liked yyjevs
2024 年 3 月入住 3 晚
Rowena 于 2024年04月1日 的回复
Thank you, Richard, for staying with us. Please let us know if there is something we could do to make your stay more better.

10/10 超赞

Alexis

满意:服务设施,清洁度
Clean, organized, and kind desk staff! :) I would visit again
2024 年 3 月入住 1 晚
Rowena 于 2024年03月31日 的回复
It was kind of you to note our cleanliness and how great our staff is. We greatly appreciate your feedback, and we are looking forward for your next visit.

2/10 糟糕

Trent

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worst hotel experience I’ve had.
2024 年 3 月入住 1 晚
Rowena 于 2024年03月16日 的回复
We are very sorry to hear you didn't have a great experience in our hotel .Our mission it to provide our guests excellent service. Please let us know if there is something we could do to make your stay more enjoyable the next time you visit us.

8/10 还可以

Lester,Phoenix

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pros: Great accommodations. Staff is very friendly and willing to assist. Rooms are large with extended stay appliances. Refrigerator, microwave, 2 stovetop burners. Spacious bathroom. Compare to similar price-wise is for short term is best close to airport. Cons: Interstate noise, airport traffic, and homeless are in the area.
2024 年 3 月入住 1 晚
Rowena 于 2024年03月16日 的回复
Thank you Lester for the wonderful review! We're thrilled to hear you enjoyed your stay .We are sorry for the airplane sound and the interstate noise .We are looking forward to see you again.

6/10 一般

Joshua

2024 年 3 月入住 3 晚
Rowena 于 2024年03月30日 的回复
Thank you for sharing your feedback ! Please come and visit us again.

4/10 很差

Robert

满意:清洁度
不满意:服务设施,员工和服务
The elevator smells. I checked in and went to bed. An extremely loud piercing alarm in my room went off and it took the worker 15 minutes to turn it off. Then at 5:45 am it went off again, waking me up and I had to call again. It took another 15 minutes to turn it off so I could get to sleep. The checkin process took 20 minutes as the front desk was vacant. Plus when I tried to check out at 8:00 am (after my 4 hours of sleep) again no one was there. Poor, poor, poor.
2024 年 3 月入住 1 晚
Rowena 于 2024年03月11日 的回复
We're sorry to hear that you had a negative experience at our hotel. We have addressed this straight to our staff for immediate action; to ensure that this incident will not happen again.

10/10 超赞

Rose

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly it was clean and quiet
2024 年 2 月入住 8 晚
Rowena 于 2024年03月8日 的回复
Thanks for sharing and leaving us positive feedback. Please be back and stay with us again.

2/10 糟糕

Resul

不满意:员工和服务,清洁度
Since I was in the same room with my girlfriend, she knocked on the door 3 times and tried to get in even though we were making noise. This is not nice at all.
2024 年 2 月入住 1 晚
Rowena 于 2024年02月20日 的回复
I do apologize for the inconvenience. Our check out time is at 11 am and they want to make sure that all the guests are already checked out so we could prepare for the new arrival guests.

2/10 糟糕

DEAN

不满意:员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Rowena 于 2024年02月20日 的回复
Thank you for staying with us. Please let us know if there is anything we can do to make stay better.

10/10 超赞

Randy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a very great place.
2024 年 2 月入住 1 晚
Rowena 于 2024年02月18日 的回复
Thank you for sharing and giving us an excellent review. We appreciate you for staying with us. Hope to see you again soon.

2/10 糟糕

Fesih

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The toilet doesn't work. It's not good to go in.
2024 年 2 月入住 1 晚
Rowena 于 2024年02月14日 的回复
We appreciate you staying with us and sharing your feedback. We are so sorry for the inconvenience.

10/10 超赞

Agnieszka,Royal Oak

与家人出行, 商务旅客
满意:住宿条件和设施,员工和服务
不满意:服务设施
Beds look are uncomfortable and they are metal Frames. Looks like a cot.
2024 年 2 月入住 1 晚
Rowena 于 2024年02月11日 的回复
Thank you for staying with us and offering your feedback. I am so sorry about the beds, hope to see you again.

10/10 超赞

Jill

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The gentleman who checked us in was very helpful and kind. The room was fine for us as we only needed a place for less than 12 hours. Bed comfortable, tv, fridg, great shower. Just no complaints.
2024 年 2 月入住 1 晚
Rowena 于 2024年02月7日 的回复
Thank you for staying and giving us a great review for our property and our Team associate .We hope to see again soon !

8/10 还可以

Randy

2024 年 1 月入住 6 晚
Rowena 于 2024年03月23日 的回复
Thank you so much for making time to give us a feedback and enjoyed your stay with us .Hope to see you again soon.

2/10 糟糕

Reneel Sagar

Very bad experience . Rooms were not clean and said free wifi but had to buy also no toilet papers
2024 年 2 月入住 1 晚
Rowena 于 2024年02月4日 的回复
We apologize for the inconvenience that caused you while staying with us. We have free toilet paper in the rooms and if you run out of it, we could always give you in the Front desk. Our Wi-Fi is free of charge unless you choose to have a faster service and that's with a charge .Thank you again for staying with .

2/10 糟糕

Irfan Khan

不满意:清洁度、员工和服务、住宿条件和设施
Hotel won't provide breakfast No front desk available during night or at the time of check out No cleanliness - we took 2 rooms and they both have shower issue... We couldn't bath They don't provide tea/coffee pot in rooms - no water was provided Towels and bedsheets were uncleaned...all females hairs found in the towels
2024 年 2 月入住 1 晚
Rowena 于 2024年02月4日 的回复
Thank you for offering your feedback, we are so sorry that we did not meet your expectations. We are an extended stay Hotel, and we don't have breakfast, but we offer kitchenette in the room. I do want to be clear also that we have a safety attendant that could help you if our front desk office is close just need to call the number provided and they could help you with your request. again, my sincerely apologies for inconvenience.

2/10 糟糕

Jeanette

2024 年 1 月入住 1 晚
Rowena 于 2024年03月23日 的回复
Thank you for staying with us.Please let us know how can I assist you with making things right .Please call me so would know about your comments and suggestion.

10/10 超赞

Devon

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Rowena 于 2024年01月31日 的回复
Thak you for staying with us and offering your feedback. Please come back to see as again!

10/10 超赞

Jeremy

2024 年 1 月入住 1 晚
Kirk 于 2024年02月5日 的回复
Thank you for taking the time to complete this review for us!

8/10 还可以

Johnny

2023 年 12 月入住 7 晚
Kirk 于 2024年02月5日 的回复
Thanks a lot for taking some time to do this review for us!

10/10 超赞

Alfonso

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Kirk 于 2024年02月5日 的回复
Thanks a lot for taking some time to do this review for us!

6/10 一般

William L

2023 年 12 月入住 1 晚
Kirk 于 2024年02月5日 的回复
Thanks a lot for taking some time to do this review for us!

2/10 糟糕

Sharmin

The front desk service was too bad. The place was dirty and smelly.
2023 年 12 月入住 1 晚
Kirk 于 2024年02月5日 的回复
I am so sorry that we did not meet your expectations. We have made improvements to staff and management in January.

4/10 很差

Robin

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Won't stay here again
The guy at check in at 7 pm on a tue. Was not pleasant. I said hello, cause there was no one visible. He said just a minute in an unkind tone. Waited five min before he showed up. No smile, no hi how are you. There was a guy ahead of me, he got tired of waiting and walked out. Getting into hotel from lobby, the key card took five tries before the door would open. Kinda noisy but guess that's typical.
2023 年 12 月入住 1 晚
Kirk 于 2024年02月5日 的回复
I am so sorry that we did not meet your expectations. We have recently made changes to staff and management and hope to give you a better experience in the future.

10/10 超赞

Rilo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kirk 于 2024年02月5日 的回复
Thanks a lot for taking some time to do this review for us!

2/10 糟糕

mario

满意:员工和服务
不满意:住宿条件和设施,清洁度
2023 年 12 月入住 3 晚
Kirk P 于 2024年02月5日 的回复
We do wish we knew what we could have done better!

10/10 超赞

Asett

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kirk P 于 2024年02月5日 的回复
Thanks for staying with us!

10/10 超赞

José

2023 年 12 月入住 1 晚
Kirk 于 2024年02月5日 的回复
Thanks a lot for taking some time to do this review for us!

10/10 超赞

Jamie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Rowena 于 2023年12月17日 的回复
Thank you for staying with us and sharing your experience with us.

2/10 糟糕

Gamaliel

2023 年 12 月入住 1 晚
Rowena 于 2023年12月17日 的回复
So sorry we failed to meet your expectations. Thank you for taking time to complete the review.

2/10 糟糕

Robert

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
Rowena 于 2023年12月17日 的回复
We are so sorry I hear that you are not happy with your stay. Please let us know if there is anything we can do to help .

10/10 超赞

Jamie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful experience great staff and very clean room
2023 年 12 月入住 1 晚
Rowena 于 2023年12月5日 的回复
We appreciate your stay and Happy that you enjoy here .Please come back to see us again. Thank you