Hotel is definitely not a 5 star and disappointing given the price point. It suffers heavily from style-over-substance and although the promotional photos look well staged the actual delivery is poor. The first 24hrs of our stay we had to readjust our expectations down significantly.
If you are expecting a fine dining, relaxing venue in the style of Clos de Roses or Le Manoir this hotel is absolutely not it.
Dinner on the first night was shockingly poor, we sent back a carbonara (too salty and chewy) and "fresh tuna pasta" which was rubbery. The staff then added the €70 onto the bill, refused to take this off, and we ended up being taken aside by the general manager who claimed we didn't want to pay for anything (we did, only the acceptable plates) before finally admitting the "fresh tuna" was actually 3 days old. A really bad start to our experience and we didn't dine in for the rest of our stay.
Other significant issues:
Dining area inside is awkwardly behind reception and next to a chaotic service area.
Breakfast is extremely slow and staff make a point of delivering an unnecessary number of small pots of jam/honey, seemingly for social media. From day 2 the fresh OJ silently became watered down concentrate.
Hotel is on a main road opposite a construction site so expect loud traffic.
View from the Sunset Bar is masked by very close powerlines and the above-mentioned construction.
A 4hr tour to the associated vineyard is €130 each.
A very overpriced and mediocre stay.
