「Ok stay, but some details did not match a 5-star luxury suite experience
Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional.
That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh...
「Das Zimmer war sauber und wurde täglich gereinigt. Das Hotel ist ebenfalls sehr sauber, schön und zentral gelegen, direkt neben dem Supermarkt und in der Nähe des Strandes. Das Personal war sehr freundlich. Es hat mir sehr gut gefallen.」
「Die Unterkunft hat uns gut gefallen und die immer wieder auftauchenden Probleme wurden zeitnah von den Gastgebern sehr freundlich und kulant gelöst. Besonders gut gefallen hat mir die Ruhe im Zimmer, von den Nachbarn nebenan bekommt man wirklich absolut nichts mit, gute Schallisolierung. Mietwagen sollte man dabei haben.」
「The hotel is really new and certainly 5 star standard. Beautiful pools, rooms, facilities. Sadly let down by awful service. Many members of staff (more so junior) have 0 desire to be there and reflects in service standards. You’re asked to reserve restaurants, yet never 20 % full when I stayed, exemplified one night when I was asked to leave as I had no reservation - despite being 8 people in the restaurant with a capacity of 50+.
The GM did a great job to resolve but generally terrible...
「 Ucak rotarından dolayı otele girişim biraz geç oldu ödemesi yapıldığı için sorun yok. Fakat ötel girişimiz çok zor oldu zira. Resepsiyonda hiç kimse yoktu tüm çağrılarımza rağmen gelen kimse olmadı sonrasında. Telefon ile. Aradık geldiler odada osıtma sitemi çalışmadı ve. Yine resepsiyonda hiç kim yok soğutan titreyerek biraz uyuduk ve çıkış yaptık yine kimse tok ru burası için harcadğım paraya yaIk oldu 」