The staff is great. Unfortunately they are limited by leadership presence or resources ??? Spent 3 days...3 different rooms and all 3 showers pooled water when showering (dirty). Similarly, there are reviews of the same issue dating back to 2019 so apparently this is NOT fixed in 2024. The linens in one room had blood stains upon our check in. One room was missing towels but this was quickly resolved when we requested. The bathmath in one was stained or just dirty. Another room also, upon check in had sticky stuff on the floor but this was quickly addressed by housekeeping. Overall, the staff is very friendly from the front desk, to the pool side bar, restaurant and breakfast area so a big kudos to them. If I had to pick one of the issues highlighted to fix, it would have to be the bathroom plumbing because it is gross ro stand in 2 inches of water while showing. It is unhygienic.
