New Hope Historic Hotel

"The room was very nice and clean. Would stay here again. "

"The A/C was broken and the room was too hot, the room temperature never went below 79 degrees even with the windows open. The TV remote was missing, had to go to the desk twice about it before we got a replacement that did not work."

"Rooms and bathrooms were very clean. Air conditioning worked well. I loved the indoor space beside the breakfast area with koi pond. Lots of space inside the building. Good parking space. "

"The staff is always friendly and helpful. I see that the hotel has been updated. Very nice. We enjoyed our stay."

"The hotel is very clean. The breakfast is not good. Rooms are big. A very good stay minus the breakfast. "

"Loved my stay here "

"Front desk and bar staff were amazing! Nice clean property. "

"Pool was down for the stay"

"Our experience at this hotel was horrible. We check into your hotel around 4:00 Saturday. Almost immediately we heard loud talking coming from the room adjacent to us. This talking then elevated to screaming including profanity. At that time, I made a call to the front desk They did send a staff member up, but after the staff visited loud music and loud talking was heard coming from the room. At this point, I went down to the front desk and complained. Keep in mind this is all occurred under 2 hours of when we checked in. The staff was very nice but when I requested a room change they said there was nothing they could do because you were at capacity. I inquired about being transferred to your other Hyatt hotel in the area, but your staff said you had no affiliation with that hotel. My wife went down to front desk and was told the same thing. We did not feel safe and did not feel we should have to continue to listen to what was going on at the adjacent room. We checked out of your hotel before 6:00(within 2 hours of checking in) and had to book at room at a nearby hotel so we could try to salvage our anniversary get away. We followed up with the hotel requesting a refund and they told us we need to go through expedia for the refund since we purchased the room through you. Please provide a refund. "