外观

关于新奥尔良皇家索内斯塔酒店的点评

4.5 out of 5
新奥尔良皇家索内斯塔酒店
300 Bourbon St, New Orleans, LA

点评

8.6

超赞

10 分 - 超赞。1451 条好评,共有 2559 条点评" "
8 分 - 还可以。587 条好评,共有 2559 条点评" "
6 分 - 一般。264 条好评,共有 2559 条点评" "
4 分 - 很差。129 条好评,共有 2559 条点评" "
2 分 - 糟糕。128 条好评,共有 2559 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Li

与家人及幼儿出行
满意:员工和服务,清洁度
Hotel facilities and services are very good, the parking fee is very expensive.
2023 年 3 月入住 3 晚
RSNOLA 于 2023年03月21日 的回复
Dear Li,What a joy it is to read that your visit was absolutely exceptional and we hope that you are already planning your return. All the best,Royal Sonesta New Orleans

10/10 超赞

Jeff

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location and pool and courtyard are nice break from chaotic Bourbon Street.
2024 年 5 月入住 4 晚

10/10 超赞

Mary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was perfect for everything we needed tk accomplish this weekend.
2024 年 5 月入住 1 晚
Kourtney 于 2024年05月21日 的回复
Dear Mary,We trust that you enjoyed the convenience of being just footsteps away from so many local sites and we look forward to serving as your home-away-from-home for many years to come.All the best,Royal Sonesta New Orleans

8/10 还可以

Imani

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Beautiful hotel and location Fine dining and bar areas Room was a bit too small but we managed
2024 年 5 月入住 3 晚
Kourtney 于 2024年05月21日 的回复
Dear Imani,Your compliments mean the world to us and we look forward to WOWing you the next time you are in the French Quarter.All the best,Royal Sonesta New Orleans

8/10 还可以

Amanda

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
We enjoyed our stay at Royal Sonesta. It’s right in the middle of the action on Bourbon Street, but very quiet and calm inside. Pool was beautiful! Only complaint was that our room was not ready until 5:00, a full hour after check in. Would recommend and stay again
2024 年 5 月入住 3 晚
Kourtney 于 2024年05月21日 的回复
Dear Amanda,Learning that you enjoyed your visit has left us beaming with pride and we were delighted to offer you a private retreat to escape to during your time in the French Quarter. Thank you for sharing your thoughts and recommendation and we look forward to seeing you agains soon.All the best,Royal Sonesta New Orleans

10/10 超赞

Araceli

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this hotel.convenient location….just great
2024 年 5 月入住 2 晚
RSNOLA 于 2024年05月20日 的回复
Dear Araceli,We are elated that our central location was perfect for all of your French Quarter adventures and we invite you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

6/10 一般

Michael

满意:员工和服务
不满意:清洁度
2024 年 5 月入住 3 晚
Kourtney 于 2024年05月21日 的回复
Dear Michael,Thank you for sharing this review and we hope to one day have th eopportunity to capture your heart in full. All the best,Royal Sonesta New Orleans

10/10 超赞

Lisa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, friendly staff, hotel had everything we needed for our stay.
2024 年 5 月入住 1 晚
RSNOLA 于 2024年05月20日 的回复
Dear Lisa,It was a pleasure to welcome you and we are delighted that you had such an exceptional visit. It is our sincerest hope that you are already planning your return and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 超赞

Carol

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was perfect for a quick trip to New Orleans with the family!
2024 年 5 月入住 3 晚
RSNOLA 于 2024年05月20日 的回复
Dear Carol,We loved welcoming your entire family for a New Orleans getaway and we look forward to welcoming you again one day soon.All the best,Royal Sonesta New Orleans

4/10 很差

Jason

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 5 月入住 1 晚
RSNOLA 于 2024年05月20日 的回复
Dear Jason,While we wish that we had more details on how we might have further enhanced your visit, we appreciate this review and look forward to one day having the opportunity to share a more cherished experience with you. All the best,Royal Sonesta New Orleans

10/10 超赞

Megan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
Kourtney 于 2024年05月20日 的回复
Dear Megan,Your high rating is appreciated and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 还可以

Karlita

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Some staff members were curt but hotel valet staff was excellent. Overall good stay.
2024 年 5 月入住 1 晚
Kourtney 于 2024年05月20日 的回复
Dear Karlita,Greetings from New Orleans! Thank you for sharing how we might have won your heart in full this visit and we look forward to WOWing you the next time you are in town. Until then! All the best,Royal Sonesta New Orleans

6/10 一般

Karl

The rooms are pretty small and there is no microwave.
2024 年 5 月入住 3 晚
Kourtney 于 2024年05月17日 的回复
Dear Karl,During your next visit to the French Quarter, we invite you to explore one of our more spacious suites which offers additional square footage to relax and unwind that you are sure to love. All the best,Royal Sonesta New Orleans

8/10 还可以

Donald,Lafayette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No soap at the lavatory. The shower head still has a flow re-stricter in it and flow is inadequate. Housekeeping didn't know what to do about it. Overall really enjoyed staying with you. Thanks
2024 年 5 月入住 2 晚
Kourtney 于 2024年05月17日 的回复
Dear Donald,While we take great pride in perfectly detailing our property in preparation for guests, we regret that there were details overlooked that prevented you from fully enjoying the stay. Thank you for sharing this feedback and we look forward to winning your heart in full when you return. All the best,Royal Sonesta New Orleans

10/10 超赞

mary,lufkin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Kourtney 于 2024年05月20日 的回复
Dear Mary,We thank you for sharing this 5-star review and we invite you to join us again in the months to come.All the best,Royal Sonesta New Orleans

10/10 超赞

Dulce

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Note that the entrance is on Bourbon st.
2024 年 5 月入住 2 晚
Royal Sonesta New Orleans 于 2024年05月16日 的回复
Dear Dulce,Thank you for sharing your thoughts on the visit and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 超赞

Gary,El Dorado Hills

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located perfectly for enjoying the French Quarter.
2024 年 5 月入住 2 晚
Royal Sonesta New Orleans 于 2024年05月16日 的回复
Dear Gary,We loved welcoming you and are delighted that our central location was perfect for all of your local adventures. Thank you for sharing your thoughts and we welcome you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 超赞

Aisha

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Royal Sonesta New Orleans 于 2024年05月16日 的回复
ear Aisha,Thank you for sharing this high rating and it is our hope that you are already planning your return. Until next time!All the best,Royal Sonesta New Orleans

10/10 超赞

Maria Jose

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lo único es que las habitaciones qué dan a la calle si se escucha el ruido en la noche y madrugada.
2024 年 5 月入住 4 晚
Royal Sonesta New Orleans 于 2024年05月14日 的回复
Dear Maria,While New Orleans is quite well known for its lively nature, we do understand if you were in search of a more tranquil local experience. Should your travels return you to the city, we invite you to explore one of our courtyard rooms which offer everything that you already love and enjoy in a tropical oasis. All the best,Royal Sonesta New Orleans

10/10 超赞

john

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location
2024 年 5 月入住 5 晚
Royal Sonesta New Orleans 于 2024年05月14日 的回复
Dear John,We are thrilled that our central location was perfect for your travels in the French Quarter and we look forward to welcoming you back. Until next time!All the best,Royal Sonesta New Orleans

2/10 糟糕

ryan

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Rooms are old ..
2024 年 5 月入住 1 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear Ryan,Thank you for sharing this perspective and we look forward to one day sharing a more cherished experience with you.All the best,Royal Sonesta New Orleans

6/10 一般

Misty

满意:员工和服务,清洁度
2024 年 5 月入住 4 晚
Royal Sonesta New Orleans 于 2024年05月14日 的回复
Dear Misty,While we wish that we had more information on how we might have further enhanced your experience, we thank you for sharing this review and hope to see you again soon. All the best,Royal Sonesta New Orleans

10/10 超赞

Cody

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Royal Sonesta New Orleans 于 2024年05月14日 的回复
Dear Cody,It was wonderful welcoming you and we invite you to settle in again in the months to come. All the best,Royal Sonesta New Orleans

10/10 超赞

Martyna Gerweck

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The Jazz club makes it! And, Really nice staff!
2024 年 5 月入住 4 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear Martyna,We are thrilled that you loved your visit and time at The Jazz Playhouse. Please feel free to join us again anytime. All the best,Royal Sonesta New Orleans

6/10 一般

Byron Allen

满意:员工和服务
不满意:清洁度
2024 年 5 月入住 2 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear Byron,We appreciate your feedback and look forward to one day having the opportunity to win your heart in full.All the best,Royal Sonesta New Orleans

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear Melissa,Your 5-star review means the world to us. Come back soon!All the best,Royal Sonesta New Orleans

10/10 超赞

François

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
directement sur bourbon street, le staff est #1 et la piscine a juste pas de bon sens . un beau trip
2024 年 5 月入住 3 晚
RSNOLA 于 2024年05月10日 的回复
Dear François,Our team loved welcoming you and we trust that you enjoyed the convenience of being just footsteps away from the most popular French Quarter attractions. Thank you for sharing this review. Come back soon! All the best,Royal Sonesta New Orleans

10/10 超赞

Louise

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous staff, lovely hotel but bear in mind that there is no double glazing so think twice about a Bourbon Street room
2024 年 4 月入住 7 晚
Kourtney 于 2024年05月9日 的回复
Dear Louise,It was a pleasure to welcome you and we are delighted that you so wonderfully enjoyed the stay. Thank you for sharing your thoughts and recommendations for fellow travelers and we look forward to invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

8/10 还可以

Heidi

满意:员工和服务
2024 年 3 月入住 1 晚
RSNOLA 于 2024年05月10日 的回复
Dear Heidi,We loved welcoming you and invite you to join us again anytime.All the best,Royal Sonesta New Orleans

2/10 糟糕

SHANNON,GRAPEVINE

2024 年 4 月入住 2 晚
Kourtney 于 2024年05月8日 的回复
Dear Shannon, While we wish that we had more details on how we might have further enhanced the stay, it is our hope that we might one day welcome you back for a more cherished experience. All the best,Royal Sonesta New Orleans

4/10 很差

Ugur

与家人出行
满意:住宿条件和设施,服务设施
不满意:员工和服务,清洁度
Expérience désagréable avec le petit-déjeuner. Nous avions pris une chambre pour 4 personnes (2 adultes et 2 enfants), Exécutive Level - Two Queens, via le site Expedia. Le problème est double: 1. Contrairement aux photos du site même de l'hôtel, le petit-dejeuner n'est pas un buffet. C'est dans le restaurant à la carte appelé Desire qu'il se prend. 2. Ca fonctionne par système de coupon, et quel que soit le nombre de personnes qu'il y ait dans la chambre, c'est 2 coupons par jour et par réservation. Donc, on a reçu 10 coupons pour 5 jours alors que nous avions réservé et payé pour le petit-déjeuner inclus pour toute la réservation. Aucune manière de discuter avec la responsable de la réception. Elle m'a répété que ce n'était pas de leur responsabilité mais celle d'Expedia. Personnel à la réception pas aidant et pas aimable malheureusement. J'ai écris à Expedia.ca et j'espère qu'ils vont trouver une solution à cette situation. Merci d'avance.
2024 年 4 月入住 5 晚
Kourtney 于 2024年05月6日 的回复
Dear Ugur,While we loved welcoming you and trust that you appreciated the convenience of our central location, we regret the misunderstanding experienced regarding the breakfast amenity booked through your third-party reservation platform. It is our hope that you have been able to continue this dialogue with the team at Expedia and that we might one day welcome you back and win your heart in full. All the best,Royal Sonesta New Orleans

10/10 超赞

Ryan-Marya Marlenka

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Place was great! Staff was awesome! Unfortunately there seemed to be a confusion when the time came to check out. We paid extra to have late check out. They gave us until 3pm. But day of we got calls from house keeping and Security came to our door asking when can we could check out. It was annoying. Over all through great place and great location. We had a great time!!
2024 年 4 月入住 3 晚
RSNOLA 于 2024年05月2日 的回复
Dear Ryan-Marya Marlenka,Greetings from New Orleans and thank you for sharing your feedback on the stay. It is a joy to read that you had a wonderful visit and we apologize for any inconvenience that you experienced during checkout. We invite you to join us again anytime- hurry back!All the best,Royal Sonesta New Orleans

10/10 超赞

Carly,Indianapolis

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was absolutely amazing! They truly were a big part of my pleasurable experience! Raymond at the front desk made my trip!
2024 年 4 月入住 5 晚
Kourtney 于 2024年05月2日 的回复
Dear Carly,We take great pride in our reputation for warmth and hospitality and appreciate your kind words regarding our service. Thank you for taking the time to highlight how impressed you were with Raymond as well and we look forward to welcoming you time and again for years to come. All the best,Royal Sonesta New Orleans

10/10 超赞

Richard

满意:清洁度、服务设施、住宿条件和设施
Everything
2024 年 4 月入住 3 晚
Kourtney 于 2024年05月2日 的回复
Dear Richard,Thank you for sharing this 5-star review and we look forward to welcoming you again in the months ahead.All the best,Royal Sonesta New Orleans

10/10 超赞

Lorraine

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. Walk right out front doors to where the party is. Stayed here during Mardis gras. We had an inner courtyard room and very quiet .
2024 年 2 月入住 3 晚
Kourtney 于 2024年05月2日 的回复
Dear Lorraine,We trust that our central location helped you to fully immerse in the excitement of the French Quarter and we are delighted that you felt so at home. Thank you for sharing this review and we look forward to seeing you again soon. All the best,Royal Sonesta New Orleans

10/10 超赞

Ashley,Tallahassee

2024 年 4 月入住 3 晚
Kourtney 于 2024年05月21日 的回复
Dear Ashley,Thank you for sharing this 5-star review and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 还可以

SOFIA,MOCA, PROV. ESPAILLAT

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
UNA EXCELENTE UBICACION
2024 年 2 月入住 4 晚
Royal Sonesta New Orleans 于 2024年05月1日 的回复
Dear Sofia,We are thrilled that our central location was perfect for your French Quarter adventures and we invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

8/10 还可以

melissa

2024 年 4 月入住 1 晚
Kourtney 于 2024年05月21日 的回复
Dear Melissa,We loved welcoming you and hope that you are already planning your return. All the best,Royal Sonesta New Orleans

10/10 超赞

Jamie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing time at the royal sonesta! Amazing staff/service! Our hotel room had french doors that opened up to the pool :)! Loved it!!
2024 年 4 月入住 3 晚
Royal Sonesta New Orleans 于 2024年04月26日 的回复
Dear Jamie,We loved welcoming you and are thrilled that you had such an amazing stay. It is our hope that you are already planning your return and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 超赞

Natalie

2024 年 4 月入住 1 晚
Royal Sonesta New Orleans 于 2024年05月14日 的回复
Dear Natalie,We appreciate your 5-star review and look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 超赞

Theodore

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Kourtney 于 2024年04月25日 的回复
Dear Theodore,We appreciate your 5-star review and invite you to settle in again in the months ahead.All the best,Royal Sonesta New Orleans

10/10 超赞

Jennifer

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
While the Royal Sonesta is directly on Bourbon St, it feels like a world away once you walk in the doors. The reception area is spacious and well appointed, staff friendly and helpful, and the rooms comfortable and clean. My room was overlooking a side street and was one room away from bourbon st and while I did hear some noise at night it was not disruptive to sleep at all! The large rooftop patio and pool was an oasis on the hot afternoons. Highly recommend.
2024 年 4 月入住 3 晚
Kourtney 于 2024年04月24日 的回复
Dear Jennifer,As you have discovered, our property offers guests the convenience of being right in the heart of the local action while also providing a peaceful escape at the end of their days of local exploration. Your high recommendation truly means the world to us and we look forward to seeing you again soon. All the best,Royal Sonesta New Orleans

8/10 还可以

SARAH

满意:清洁度、员工和服务、住宿条件和设施
Balcony way great!
2024 年 3 月入住 4 晚
RSNOLA 于 2024年04月24日 的回复
Dear Sarah,We are thrilled that you loved the bird's eye view of the city and invite you to join us again anytime.All the best,Royal Sonesta New Orleans

10/10 超赞

Seth

满意:住宿条件和设施,清洁度
Name says it all….. Royal lol
2024 年 4 月入住 3 晚
Kourtney 于 2024年04月24日 的回复
Dear Seth,We are thrilled that you were impressed with the visit and we invite you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

6/10 一般

Nick

满意:住宿条件和设施,员工和服务
不满意:清洁度
Took them almost 40 minutes to bring toilet paper to the room when room ran out of toilet paper, and air conditioning went out when i got to my room after a night on bourbon street. I informed person at front desk, they said sorry, i was waiting for them to at least adjust the price on my room for the inconvenience but nothing. Wont stay there again.
2024 年 4 月入住 3 晚
RSNOLA 于 2024年04月24日 的回复
Dear Nick,While we enjoyed having the opportunity to host you during your travels in the French Quarter, we regret that there were some aspects of the visit that fell short of expectations. Thank you for sharing your impression of the stay and we hope to one day welcome you back for a more cherished experience. All the best,Royal Sonesta New Orleans

10/10 超赞

peter paul

2024 年 4 月入住 5 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear Peter,Your 5-star review has left us beaming with pride and we look forward to seeing you again soon. All the best,Royal Sonesta New Orleans

10/10 超赞

james

2024 年 4 月入住 1 晚
Royal Sonesta New Orleans 于 2024年05月13日 的回复
Dear James,Thank you for sharing this high rating and we invite you to settle in again in the months to come. All the best,Royal Sonesta New Orleans

10/10 超赞

Lefenus

与配偶出行
满意:住宿条件和设施,员工和服务
不满意:服务设施
Great stay, just in the party zone! So busy and noise are to be expected
2024 年 4 月入住 1 晚
RSNOLA 于 2024年04月24日 的回复
Dear Lefenus,We are thrilled that you had a wonderful visit to our property and we thank you for sharing this review of your experience. We hope that you are already planning your return. Until next time! All the best,Royal Sonesta New Orleans

10/10 超赞

Jeff

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely friendly and accommodating.
2024 年 4 月入住 2 晚
RSNOLA 于 2024年04月24日 的回复
Dear Jeff,Our team loved welcoming you and we are thrilled that you felt so at home during the stay. Thank you for sharing your thoughts. Come back soon!All the best,Royal Sonesta New Orleans

8/10 还可以

Valerio

与家人出行
满意:清洁度、服务设施、住宿条件和设施
RIGHT ON BOURBON, NOISY ROOMS. YOU HAVE TO WALK 3 BLOCKS TO GET AN UBER. CLEAN, GREAT RESTAURANT
2024 年 4 月入住 2 晚
RSNOLA 于 2024年04月24日 的回复
Dear Valerio,While the French Quarter is quite well known for its lively nature, some guests have found that our courtyard rooms are perfect for enjoying our property's central convenience alongside a peaceful escape at the end of your days of local exploration. We invite you to explore some of our interior rooms on your next visit and hope to see you again soon. All the best,Royal Sonesta New Orleans