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新奧爾良法國區阿斯托皇冠假日酒店 (IHG 旗下酒店)的評價

4.5 out of 5
新奧爾良法國區阿斯托皇冠假日酒店 (IHG 旗下酒店)
739 Canal Street at Bourbon, New Orleans, LA

評價

7.2

不錯

10 分評分，優異；2695 則評價中有 951 則" "
8 分評分，不錯；2695 則評價中有 654 則" "
6 分評分，一般；2695 則評價中有 433 則" "
4 分評分，欠佳；2695 則評價中有 298 則" "
2 分評分，很差；2695 則評價中有 359 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Robert

家人同遊
讚好：整潔度、職員與服務和設施服務
The room was not a 4 star hotel . Peeling paint water stains . The air conditioner was very loud. No fan or exhaust system in the bathroom.
於 2024 年 5 月住了 2 晚

10/10 優異

Alonzo

讚好：整潔度、職員與服務和住宿狀況
Great Stay
於 2024 年 4 月住了 3 晚

8/10 不錯

Megan

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had fun very close to bourbon and safe
於 2024 年 5 月住了 4 晚

10/10 優異

Dana

家人同遊
讚好：整潔度和職員與服務
Loved the location most of all. Room thermostat didn’t seem to be working properly but temp was comfortable at 70. We would have liked 68 for sleeping. The carpet was wet around it so maybe it had just broke. The front desk was so nice and offered to move us. Valet guys were awesome! Would definitely stay there again!!!!
於 2024 年 5 月住了 1 晚

6/10 一般

Omar

不滿：設施服務和住宿狀況
The location is great. The pool was closed for 3 days out of my 4 days stay for maintenance. The cleanliness of the bathroom is not great and the overall state of the room is very mediocre. The room had a a bad smell in the entry area which seemed to be from the carpet. Otherwise the location is great and tight off streetcars and lots of shops/restirants.
於 2024 年 5 月住了 4 晚

6/10 一般

sonya

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Great hotel! We did not feel safe venturing from the property in the evening. Room was not the same as described on expedia. It was not a walk-in shower and it didn’t include the breakfast. It was also right next to the elevators! The trip was priced right. I guess you get what you pay for!!
於 2024 年 5 月住了 3 晚

10/10 優異

Rosemary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

8/10 不錯

OLGA (Stone Park)

多人同遊
讚好：整潔度
Beautiful property but hasn’t been kept up as it should for being a Crown Plaza hotel. The water handle in my room was faulty and went from cold to super hot because it was loose. Also had the secondary lock broken in my room so didn’t feel very safe.
於 2024 年 5 月住了 3 晚

6/10 一般

Carlos B

讚好：整潔度
不滿：職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

6/10 一般

Monica

多人同遊
The cleaning person came to my room to clean, they left only fixed one bed the other one wasn’t done and they left my room open and there was no cleaning person in site, all of me personal stuff was in there my purse and my wallet. I called the front desk and all the said was sorry
於 2024 年 5 月住了 2 晚

8/10 不錯

Chae

讚好：整潔度、職員與服務、設施服務和住宿狀況
good
於 2024 年 5 月住了 2 晚

4/10 欠佳

Deborah

家人同遊
不滿：整潔度
It was an OK stay however to find dirty underwear and a shirt hanging behind the bathroom door very disconcerting. The breakfast buffet at @ $25.00 and that price did not include beverages was totally uncalled for . Needs to step it up a notch
於 2024 年 5 月住了 2 晚

8/10 不錯

Tamika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient
於 2024 年 5 月住了 2 晚

10/10 優異

Cashe

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Taryna (HALLS HEAD)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is awesome. Easy walk to everything or a streetcar.
於 2024 年 5 月住了 5 晚

6/10 一般

Juan

伴侶同遊
Hotel is located right at the start of Bourbon Street so be prepared for a man on the sidewalk with a sound system playing music until 3am on weekends. Questionable people like to hang out on the corner of the hotel. Security guard checks room keys after 12am so that made me feel a little safer.
於 2024 年 5 月住了 3 晚

10/10 優異

Shayla Monique

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 5 月住了 3 晚

6/10 一般

Carlos

伴侶同遊
讚好：職員與服務和設施服務
Céntrico si vas a lo turístico
於 2024 年 5 月住了 3 晚

10/10 優異

Ryan

讚好：整潔度、職員與服務和住宿狀況
I’ve stayed here more than anywhere in NOLA, wasn’t get to and a nice place.
於 2024 年 5 月住了 1 晚

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was close to the area were i needed to go and close by alot of surrounding venues
於 2024 年 5 月住了 3 晚

10/10 優異

Heidi

讚好：整潔度、職員與服務和住宿狀況
I had no issues on my stay whatsoever. Staff was friendly room was clean room maintenance was great.
於 2024 年 5 月住了 2 晚

8/10 不錯

Steven

家人同遊
讚好：整潔度、職員與服務和設施服務
The staff were friendly and responsive to a couple hiccups we had with our stay. Informational only: The infrastructure maintenance of the corner, street, sidewalks and such is minimal, in the surrounding area, which is not the responsibility of the hotel, but I was thankful I had brought good walking shoes.
於 2024 年 5 月住了 8 晚

8/10 不錯

Patricia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

2/10 很差

Nataliya

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Location was great, room was awful service even worse. We had no hot water most of our stay, had to get two queens instead of the king we booked, staff was very rude and unhelpful
於 2024 年 2 月住了 4 晚

8/10 不錯

Xiaoming

讚好：整潔度、設施服務和住宿狀況
Best location. Good condition. Average staff.
於 2024 年 5 月住了 5 晚

4/10 欠佳

Michelle

讚好：職員與服務
於 2024 年 5 月住了 2 晚

6/10 一般

Pathelia

多人同遊
讚好：職員與服務和設施服務
I was not aware of daily $60.00 refundable.I told one time returnable fee of $60.00.Not $60.00 daily .Furniture needs upgrading .Best thing was Concierge-valet Eric .He was caring and outstanding work ethic.
於 2024 年 5 月住了 3 晚

8/10 不錯

Karol

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a great location to see everything.
於 2024 年 5 月住了 2 晚

10/10 優異

Lisa

親子同遊
讚好：整潔度和職員與服務
The location was nice
於 2024 年 5 月住了 2 晚

8/10 不錯

Sharon Rena

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was nice and clean. I loved the hot water showers.
於 2024 年 5 月住了 3 晚

8/10 不錯

Monse

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
One incident I had was that the box spring had not been placed right, so after walking around the bed, I was hit by a big piece of metal sticking out from the bed. Now, I have a wonderful scar that is still healing. Other than that the parking is not a far walk if you rent a car. The hotel is centric on Bourbon Street and Canal Street, so if you are looking for a quiet place, this is not the place to stay. Everything is super close, and as soon as you arrive, eat at Olde Nola. Their food will leave you speechless. It is a beautiful city. I am so happy my husband and I came here for our honeymoon. Enjoy your stay!
於 2024 年 5 月住了 4 晚

8/10 不錯

Renita (Kenosha)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and within walking distance of restaurants and entertainment.
於 2024 年 5 月住了 4 晚

10/10 優異

kim

讚好：整潔度、職員與服務、設施服務和住宿狀況
First room smelled like mildew. I wasn’t going to say anything but they text me to ask how the room was and I brought up the smell and they moved us to a new room. They were extremely nice and accommodating.
於 2024 年 5 月住了 1 晚

6/10 一般

Nekesha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms weren’t updated
於 2024 年 5 月住了 3 晚
Reginald 於 2024年5月15日的回應
Thank you for your feedback, Nekesha. We hope that you'll return to visit us when the rooms are freshly renovated.

10/10 優異

Patrisha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great I wouldn’t change no parts of the experience
於 2024 年 5 月住了 5 晚
Reginald 於 2024年5月15日的回應
Thank you for the feedback! Hope to see you next time you visit New Orleans

10/10 優異

Lucas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience! Room was outdated, and we had sink issues but still a great price and stay!
於 2024 年 5 月住了 1 晚
Reginald 於 2024年5月15日的回應
Thank you for the 5's!

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Kimberly (Charleston)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Out stay here was great, very nice area, great food options, close to Bourbon Street, and the staff was very nice.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Mary

讚好：職員與服務
不滿：整潔度和住宿狀況
Water was luke warm. And the entire building smelt like urine
於 2024 年 5 月住了 3 晚

6/10 一般

Shaquira

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We arrived Friday 5/3/24 and stayed until Tuesday 5/7/24. They were full (according to the front desk) due to the Jazz Fest. The room (1344) was not at all as advertised online. It looks as if we had an old and outdated room. The entire room smelled of mold/mildew. The carpet felt damp the entire time we were there. The tub/shower combo dripped the entire time. The carpet had a nice sized stain. Location is ideal as you can literally walk within 5 minutes of most places. That was the only plus to the trip. At some point the remote to the tv stopped working and it took a while to get a replacement remote. No, we could not simply change the batteries ourselves (which we didnt mind doing) because the battery compartment required a screwdriver. Room had a mini fridge but no microwave (which is very helpful when on vacation). The restaurant downstairs served buffet style breakfast for $24/person which only includes coffee, water or unsweetened tea. Anything extra... Is extra!! And the buffet selection is very limited. Not worth the price. The breakfast hostess is also a little rude so we only ate there once and never again and would never again. All in all it was an ok stay as long as you keep your expectations low. Also, the beds were so high!!! It sits on a platform with a box spring and mattress. I had to get a running start to hop in bed each night, smh. The bed was otherwise comfortable after your hike to get in.
於 2024 年 5 月住了 4 晚

8/10 不錯

Icela Guadalupe

讚好：職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

4/10 欠佳

Emily

多人同遊
不滿：整潔度、設施服務和住宿狀況
Had to move rooms 3 times due to AC not working. When we arrived at the first room, engineering was sent to try to fix the problem and he said it was because the vent wasn’t open, even though it clearly was. We were not able to even adjust the thermostat in the first 2 rooms we were assigned. The hallway was humid and had a nasty smell. On our last night we found some kind of bug crawling in one of the beds. The staff was nice and good about helping find another room for us when we had the AC issue, but it was an inconvenience nonetheless. The location is great, very walkable. So if you plan to be out and about most of the time, it may be worth staying at for the price.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Nashiema Earth

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
My first night was great but when we woke up the next morning we noticed the mattress cover was dirty (disgusting) we reported to the front desk and asked to have it changed. The bed was made up without changing the disgusting mattress cover. We asked a second time to have it changed When the room was serviced only one of the beds in the room was made, we figured it was because there was a shirt left on the bed. So we moved the shirt and asked the front desk for a third time to have the mattress cover changed. The mattress cover wasn’t changed and the second bed in the room wasn’t touched This experience was totally unacceptable especially considering we brought to the front desk attention several times we were extremely disappointed in the lack of concern that given to our request and the cleanliness of our room
於 2024 年 5 月住了 3 晚

8/10 不錯

Tynika

多人同遊
讚好：整潔度和職員與服務
The rooms just had a funny smell and my bed was sunken in as if the mattress needed to be replaced. Pool water was also very cloudy so I skipped on that! Great location and price range as unbeatable
於 2024 年 5 月住了 3 晚

2/10 很差

asia

家人同遊
They didn’t clean the halls, the elevators smelled like urine, the cleaners never cleaned our room, we waited for toilet paper for HOURS, we were never stocked with the amount of towels and rags that we needed, the bed was hard as nails, the “view” was of a literal wall, the room was odd and had no dresser and no where to place our things…I could go on and on! All in all, I won’t ever be back!
於 2024 年 5 月住了 2 晚

4/10 欠佳

Tamera

伴侶同遊, 商務旅客
The hotel needs to be updated. Sheets had holes in them, stains in carpet, door lock broken and so much more.
於 2024 年 5 月住了 2 晚

10/10 優異

Wendy (Summerville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love everything about this property
於 2024 年 5 月住了 3 晚

10/10 優異

Carla

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Love the Astor so close to everything you need.. Everyone is nice and helpful.
於 2024 年 5 月住了 2 晚

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was spectacular. Staff and facilities were top-notch! Wonderful stay!
於 2024 年 5 月住了 3 晚

10/10 優異

Arlander (Bremerton)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a beautiful hotel.
於 2024 年 5 月住了 2 晚