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Reviews of Downtown Spacious Suites by Hosteeva

3.5 out of 5
Downtown Spacious Suites by Hosteeva
1721 Robert C. Blakes Sr. Dr., New Orleans, LA

Reviews

6.0
Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

7.8/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, room comfort
Homeless Encampment onnfront porch.
Arrived at the unit and was immediately greeted by 4 homeless adults that were living on the porch "to enjoy the AC leaking out from under the door" they have set home a home with mattresses on the sidewalk out front, and were actively using drugs in front of my family. Hosteeva told me just use the back door. LOL. Currently fighting the charge with Amex, zince Hosteeva wont refund my money.
Stayed 3 nights in Aug 2023
Response from Brian, Team Hosteeva on 14 Sept 2023
Hi Janet. I am sad to know you felt that way after your stay with us. While we appreciate each and every feedback, we would like to note that we never advised you to use back door and, despite it's beyond our control as the homeless persons were not on our unit's porch, moved you to another unit right after we got a call from you. In your claim you mentioned you never stayed with us, while you completed the stay in new unit and, in fact, even forgot some items there. We sincerely hope this will help to address your concerns.

2/10 Terrible

Alicia

Travelled with group
Liked: Room comfort
Find somewhere else to stay!!!
AVOID!!!!! The actual rental is fine, however they only offer street parking. What they don’t tell you is the area is known for break ins!! My car was broken into and my things were stolen. I notified the police and he asked where I was staying, I showed him the walk up. His first question was why didn’t the owner just give you access to the gated parking in the back, especially with this area having so many break ins? SMH if you know the area isn’t safe why wouldn’t you allow renters to park in the parking structure for your building?!? And when I notified them about the car their response was “ I really hope the police will be able to help you out with that”, empathy training must be next week! Like I said AVOID!!!
Stayed 2 nights in Mar 2023
Response from Brian, Team Hosteeva on 22 Mar 2023
Thank you for providing us with your feedback, Alicia. Glad to hear you appreciated our unit. We’re sorry to hear about the incident happened. However, please kindly note that all the details regarding providing only street parking are stated in the check-in instructions, which we always send to our guests prior to their arrival, and, unfortunately, we are not able to provide the guests access to the gated parking.Speaking of the response you mentioned, we are sorry to hear you felt our colleague was not empathetic. We strive to make every guest's experience as pleasant and comfortable as possible and your comments will definitely be taken into account.

2/10 Terrible

Virginia

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Once we arrived to the property the instructions we were given did not work. We called the host twice and was told to go into the apartment complex which we were given a key fob for the parking gate. When asking The apartment complex security about how to get in, she said I have no idea. She said I hope y’all didn’t get scammed that happens a lot around here. Once in the property after many attempts. We realize the pictures didn’t match the actual place. We took the trip to be together as a family and it was two separate living rooms and areas. Many of the outlets did not work so could either charge you phone or have a lamp on you must pick one. The dryer did not work and of course no warning of that we washed clothes and then figured out real quick when we went home with wet clothes. AND all this is not the worst part!! The worse part is although you are even a key fob to the gate parking where you might actually feel some wheat safe parking in, YOU CAN NOT PARK THERE! Our cars were towed!!! To some VERY dangerous location in New Orleans. We of course had no car we were forced to Uber there where we are dropped of in the middle of no where it’s raining and cold and very dangerous area. The clerk of Green arced towing made us stand outside in those conditions and purposely made the process as lengthy as possible. Where we were charged $287 per car ( we had 2) and the cars where no even in the tow yard for 2 hrs before we noticed and immediately went to get them. We call host
Response from Regards, Carrie on 30 Nov 2022
Dear Virginia, thank you for letting us know about the issues with some of the outlets and the dryer that you experienced during your recent stay at our property. We apologize for the inconvenience. We have all addressed them. It must be noted, however, that some of the deficiencies you've pointed out are simply out of our control, such as the location of the rental. In the meantime, we would like to believe that your experience of New Orleans still had a certain value even though your expectations were not met in full.

10/10 Excellent

prakash

Liked: Cleanliness, room comfort
Highly recommended
Great place to stay with family, had a great in NOLA
Stayed 3 nights in Nov 2022
Response from Lily, Team Hosteeva on 24 Nov 2022
Hi Prakash,We were delighted to host you and your family. Come back again!

10/10 Excellent

Keosha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Oct 2022
Response from Jack, Team Hosteeva on 25 Oct 2022
It was great to host you, Keosha! Thanks for staying with us and for sharing your experience of our place. Welcome back to any of our properties in and around the US!

10/10 Excellent

Tiara

Travelled with group
Liked: Cleanliness, room comfort
Great location. Not to far from the main attractions.
Stayed 2 nights in Sep 2022
Response from Carrie, Team Hosteeva on 27 Sept 2022
Dear Tiara, It was our pleasure to host you. We do aim to provide excellent service for our valued guests and make them feel at home. Welcome back anytime!