外观

关于哈威 - 马雷罗智选假日酒店 - IHG 旗下酒店的点评

2.5 out of 5

点评

8.8

超赞

10 分 - 超赞。326 条好评,共有 556 条点评" "
8 分 - 还可以。156 条好评,共有 556 条点评" "
6 分 - 一般。49 条好评,共有 556 条点评" "
4 分 - 很差。10 条好评,共有 556 条点评" "
2 分 - 糟糕。15 条好评,共有 556 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

andrew,Zachary

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is convenient and staff is very nice and accommodating. Could have been a little cleaner.
2024 年 5 月入住 1 晚

8/10 还可以

Mark,Roseville

满意:住宿条件和设施,员工和服务
Friendly staff
2024 年 5 月入住 4 晚

10/10 超赞

Sylvia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property
2024 年 3 月入住 1 晚

10/10 超赞

Robert

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We arrived very late and I was greeted with the best attitude and spirit by the young lady checking us in. I even commented on what a great mood she was in for so late at night. Everyone was friendly and very hospitable down to the maintenance man I shared an elevator with. Will definitely be staying there in the future.
2024 年 4 月入住 1 晚

8/10 还可以

Alvaro R

满意:清洁度、员工和服务、住宿条件和设施
Tranquila y el personal competente y servicial
2024 年 3 月入住 7 晚
Management 于 2024年04月15日 的回复
Thank you for staying with us

8/10 还可以

Patricia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly, rooms were nice, quiet and the lady who does the breakfast is so kind.The breakfast biscuits were probably the best I have ever eaten.Seriously!, .She even gave me a gift bag to take some goodies with me to eat after the funeral we were attending..morning and evening staff were very nice and friendly..Would stay there again..
2024 年 3 月入住 1 晚
Management 于 2024年04月15日 的回复
Thank you for staying with us we're happy you had an amazing stay here with us thanks for your kind comments about our breakfast we hope to see you again soon .:)

10/10 超赞

Dana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Felt safe. Clean, quiet and comfortable room. Staff was very friendly. Breakfast was very good.
2024 年 2 月入住 1 晚
Management 于 2024年03月8日 的回复
The perfect survey thanks for choosing our property we're happy you enjoyed everything about our hotel hope to see you again soon :)

10/10 超赞

Raden

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Management 于 2024年03月8日 的回复
Great!!Thanks for the perfect score we're happy you enjoyed your stay:)

10/10 超赞

Adrian

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Management 于 2024年04月15日 的回复
Thanks for the perfect score see you again soon

2/10 糟糕

Raymond

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible
I was charged twice! I have not received a refund! I paid Hotels.com but when I arrived at the hotel, it said my reservation was canceled. I DID NOT cancel my reservation. I live 3 hours away from this location so I had to pay for the room again! I paid double for one night!
2023 年 12 月入住 1 晚
Management 于 2023年12月24日 的回复
We do apologize Mr.Guidry we did cancel your reservation because the 3rd party asked us to do so with no fee since your a loyal guest to us we're sorry that it wasn't a request of yours I did speak with the 3rd party and got them to process your refund in 7 to 10 business days as we discussed thanks for continuing to be loyal to our property after this incident see you next visit :)

10/10 超赞

Megan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super helpful and friendly.
Management 于 2023年12月24日 的回复
Great!!!Thanks for you kind words about our staff we're happy you had a perfect stay see you again soon :)

10/10 超赞

Selarstean

2023 年 11 月入住 5 晚
Management 于 2023年12月24日 的回复
Thank you for choosing our property and giving a awesome score:)

10/10 超赞

Pablo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Management 于 2023年12月24日 的回复
Awesome thanks for the perfect score:)

8/10 还可以

Lisa

2023 年 11 月入住 2 晚
Management 于 2023年12月24日 的回复
Thanks for staying with us :)

10/10 超赞

LaCara

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Management 于 2023年12月24日 的回复
Thanks for a perfect 10:)

10/10 超赞

Kurt,Canton

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The people made a stay at an ordinary HI Express an enjoyable stay. Every staff member was friendly and seemed intent on making us feel welcome. Also, the breakfast was really good. Would definitely recommend this hotel!
2023 年 10 月入住 2 晚
Management 于 2023年10月25日 的回复
Awesome!!!Thank you so much for such an amazing survey we're happy you experienced our heartwarming hospitality here we're so happy you enjoyed our breakfast we look forward to seeing you again soon:)

10/10 超赞

Jennifer

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and comfortable
2023 年 10 月入住 1 晚
Management 于 2023年10月25日 的回复
Thanks for choosing our property and grading us a 5/5:)

8/10 还可以

Sophia

满意:员工和服务
不满意:住宿条件和设施
It's a nice spot they where renovating the property while I was there
2023 年 9 月入住 3 晚
Management 于 2023年09月18日 的回复
Thanks we hope to be finished with renovation soon and look forward to seeing you when were all done :)

10/10 超赞

Julitza

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Goood
2023 年 8 月入住 7 晚
Management 于 2023年09月18日 的回复
Thanks for the 5/5:)

10/10 超赞

Abdisalam,CLEVELAND HEIGHTS

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to rest and recharge for your trip
2023 年 8 月入住 1 晚
Management 于 2023年09月18日 的回复
Awww...we're happy you got to have a good rest here we hope you enjoyed your trip ...hope to see you on your next trip:)

10/10 超赞

David

2023 年 8 月入住 3 晚
Management 于 2023年09月18日 的回复
Thanks for a perfect score:)

10/10 超赞

Lauren

满意:客房舒适度,员工和服务
The service was good & the staff friendly. The room was comfortable.
2023 年 8 月入住 2 晚
Management 于 2023年09月18日 的回复
Awesome!!!Thanks so much for choosing us we're happy you enjoyed your stay and we look forward to seeing you in the near future.

10/10 超赞

Michelle

2023 年 7 月入住 1 晚
Management 于 2023年09月18日 的回复
Thanks:)

10/10 超赞

Julie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Management 于 2023年06月26日 的回复
Thank you so much for your perfect review! We look forward to seeing you again in the future!

10/10 超赞

Cynthia

满意:清洁度、员工和服务、住宿条件和设施
The beds were very comfortable. The renovations are still in progress, but everything was very nice despite the on going work. Breakfast was great.
2023 年 6 月入住 1 晚
Management 于 2023年06月15日 的回复
Great!!!We're happy you enjoyed every part of your stay especially our delicious breakfast thanks for a outstanding rating on our property hope to see you again soon :)

10/10 超赞

Joycelyn

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Loved the cleanliness of the hotel but a lot of commotion from other guests in parking lot and rooms next door. I didn’t receive much sleep, don’t know if I’d stay there again.
2023 年 6 月入住 2 晚
Management 于 2023年06月15日 的回复
Thanks for still grading our property a 5/5 even though you had noisy neighbors we're happy that did affect your thoughts of our property we hope to see you again thanks again for solely grading us for us :)

10/10 超赞

Quang

满意:住宿条件和设施,清洁度
Clean and good service
2023 年 5 月入住 1 晚
Management 于 2023年06月15日 的回复
Thanks;)

10/10 超赞

charles

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Didn’t like it was under renovation
2023 年 5 月入住 2 晚
Management 于 2023年05月29日 的回复
We informed all guest before booking on the web that we're under renovation that gives everyone the option to stay with us or not it will be over soon and we hope to make your next stay comfortable

10/10 超赞

DeLisa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
Management 于 2023年05月29日 的回复
Thank u :)

10/10 超赞

Deysee

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Management 于 2023年05月29日 的回复
Thanks:)

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 5 晚
Management 于 2023年05月18日 的回复
Thanks for choosing our property we appreciate you taking the time to fill out our survey we hope to see you again in the near future

2/10 糟糕

Muayad

不满意:清洁度、员工和服务、住宿条件和设施
My room smells bad the bed make my back hurt
2023 年 5 月入住 1 晚
Management 于 2023年05月18日 的回复
We're under construction at the moment our walls are being sanded sprayed and painted which may cause a different smell do to different bed preferences some guest like soft and some firm we do apologize our beds didn't suit yours we hope if ever in the area again we can turn that not so good experience into a great one

10/10 超赞

Charles

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly professional staff, clean room, good towels, excellent breakfast (and breakfast attendant), easy parking.
2023 年 5 月入住 1 晚
Management 于 2023年05月18日 的回复
Great!!!Thank you so much we delight ourselves in great customer service and cleanliness your survey shows we're moving in the right direction we look forward to seeing you again in the near future :)

10/10 超赞

Jackie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Management 于 2023年05月18日 的回复
Thanks for the 10/10 come back and try again:)

8/10 还可以

Daniel

满意:住宿条件和设施,清洁度
Really clean and nice hotel. Really nice and friendly people at front desk. Cleaning staff randomly walked in once which was odd.
2023 年 5 月入住 2 晚
Management 于 2023年05月18日 的回复
Awesome!!!Thank you so much for your kind words about our property and staff we're happy you enjoyed everything about your stay.

8/10 还可以

Andrew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚
Management 于 2023年05月18日 的回复
Thanks for staying with us :)

10/10 超赞

Wayne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and helpful. Some noise came through from kids running in room above us.
2023 年 4 月入住 3 晚
Management 于 2023年04月20日 的回复
Thanks so much for choosing our property we're happy were able to helpful to your needs we do apologize about the kids running over your head thanks for not holding that against us and still giving our property a 5/5:)

10/10 超赞

Cole

2023 年 3 月入住 2 晚
Management 于 2023年04月3日 的回复
Thanks for the perfect score:)

10/10 超赞

Nkosi

2023 年 3 月入住 1 晚
Management 于 2023年04月6日 的回复
Thanks:)

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Retirement vacation
The best ever. The staff was professional and always helpful with question and recommendation for places to eat.
2023 年 1 月入住 1 晚
Management 于 2023年04月3日 的回复
Awww...thanks so much we really appreciate you kind words hope to see you again soon :)

10/10 超赞

Roslyn

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would definitely stay again.
2023 年 2 月入住 1 晚
Management 于 2023年04月3日 的回复
Thanks for staying with us:)

10/10 超赞

Selarstean

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to relax and work
It was a very pleasant stay. The renovated room was nice and spacious. Breakfast was good. Leslie who worked the breakfast area was very hospitable.
2023 年 1 月入住 5 晚

10/10 超赞

Corey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great front desk service!
2023 年 1 月入住 1 晚
Management 于 2023年05月18日 的回复
Awesome!!!Thanks:)

10/10 超赞

Kimberly

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Friendly staff and clean room.
2022 年 12 月入住 1 晚
Management 于 2023年01月19日 的回复
Thank you so much for awesome review! We look forward to seeing you again in the future

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean facility
Family gathering for sons retirement.
2022 年 11 月入住 2 晚
Management 于 2023年12月24日 的回复
Thanks for a perfect score:)

8/10 还可以

Celese

2022 年 9 月入住 1 晚
Management 于 2023年10月25日 的回复
Thanks

8/10 还可以

Zachary

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient
Pretty nice hotel
2022 年 9 月入住 3 晚
Management 于 2022年09月24日 的回复
Thank you for your review! We hope to see you again in the future!

6/10 一般

Angelita

与家人出行
满意:员工和服务
Rugs stink
2022 年 9 月入住 1 晚

10/10 超赞

wanda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Management 于 2022年09月8日 的回复
Thanks for 10 of 10 try us again :)

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
Management 于 2022年09月8日 的回复
Thanks:)