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Reviews of Homewood Suites by Hilton New Orleans

3 out of 5
Homewood Suites by Hilton New Orleans
901 Poydras Street, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always nice to have a small apartment suite rather than just one room, for a stay of several nights. The location was perfect for where we wanted to go (close to streetcar to go to the Jazz and Heritage Festival and walking distance to the river and the French Quarter).. Staff were helpful, breakfast was good and we talked to many other guests there. The indoor pool was nice for a swim after a lot of walking and we got subs at Jimmy Johns across the street the couple of times that we did not feel like having dinner out.
Stayed 6 nights in May 2024
Response from Tanya on 14 May 2024
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must commend Yasmine at the front desk. She helped us immensely through a difficult time when my husband got sick on this trip. And the concierges outside in the front were awesome and professional and very helpful calling us a cab when we needed to go to the ER.
Stayed 1 night in May 2024
Response from Tanya on 14 May 2024
Dear SherryThank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! Thank you for staying with us, and we hope you will return soon.Tanya

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yasmin at the front desk needs a medal. She helped me and my husband through a very scary time when my husband was sick and at the ER twice in 2 days. She deserves a raise!!!!!!!!
Stayed 4 nights in May 2024
Response from Kendra on 11 May 2024
Thank you, Sherry! We value your feedback and happy our staff was able to assist. Best regards,Kendra

4/10 Poor

Kenyatta

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The manager was no help at all. I was charged for a full day, and I wasn't even there due to the flight being delayed. The manager did absolutely nothing.
Stayed 3 nights in May 2024
Response from Kendra on 10 May 2024
Thank you, Kenyatta. We value your feedback and apologize for any inconvenience you may have received.Sincerely, Kendra

8/10 Good

Dawn W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey Y'all! This is a great place to stay while Festin'! PROS: excellent location, very friendly and accommodating staff, daily breakfast, indoor pool, for the most part clean & inviting, walk to Casino, close to all Bourbon Street, walk to CVS/Rouses CONS: gnats in breakfast area, indoor pool was cold (no jacuzzi), small mildew in shower/bathtub area, no parking, bed comfort was just okay...but who sleeps while FESTIN' in NOLA?
Stayed 5 nights in May 2024
Response from Tanya on 9 May 2024
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel with exceptionally helpful staff. Everyone was kind and caring. Went out of their way to make sure you had everything you need. Hotel had been recently remodeled, and is stunning!
Stayed 1 night in May 2024
Response from Tanya on 9 May 2024
Good Day JanetThanks for letting us know you enjoyed your stay, and the staff was great. We appreciate your business.Kind regards,Tanya

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kendra on 6 May 2024
Thank you, Sophia! We value your feedback.Best regards,Kendra

10/10 Excellent

Dierdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe you had to have a key for everything. Getting your car in and out of there was hard but everyone was so nice and friendly the wait was worth it
Stayed 1 night in Apr 2024
Response from Kendra on 4 May 2024
Thank you, Diedre! We value your feedback and happy you enjoyed your stay with us.Best regards,Kendra

10/10 Excellent

Clarice, Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
The accessibility of the mall, the Riverwalk, both Casinos, The Market. French Quarter, & other tourist places all in walking distance.
Stayed 3 nights in Apr 2024
Response from Tanya on 1 May 2024
Dear Clarice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

6/10 Okay

Erica

Stayed 4 nights in Apr 2024
Response from Kendra on 18 May 2024
Thank you, Erica! We value your feedback.Best regards,Kendra

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Kendra on 27 Apr 2024
Thank you, Todd! We value your feedback.Best regards,Kendra

4/10 Poor

Candace

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms had dirty curtains, mold in the bathrooms, old showers definitely not your typical Hilton property.
Stayed 3 nights in Apr 2024
Response from Kendra on 21 Apr 2024
Thank you, Candace. We apologize for any inconvenience experienced and can assure you this is not a normal occurrence at the Homewood Suites New Orleans. Sincerley,Kendra

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thw room was mich larger than i was expecting. Great experience
Stayed 1 night in Apr 2024
Response from Kendra on 21 Apr 2024
Thank you, William! We value your feedback and happy you enjoyed your stay at the Homewood Suites New Orleans.Best regards,Kendra

8/10 Good

Destiny

Stayed 2 nights in Apr 2024
Response from Kendra on 10 May 2024
Thank you, Destiny! We value your feedback.Best regards,Kendra

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and rooms were nicely renovated.However, the beds were not super comfortable The staff was friendly and accommodating. Main attractions were a bit of a distance, so be prepared to walk.
Stayed 3 nights in Apr 2024
Response from Tanya on 17 Apr 2024
Good Day KarlaThanks for letting us know you enjoyed your stay, and the staff was great. We appreciate your business.Kind regards,Tanya

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay!!! everything was so great
Stayed 2 nights in Apr 2024
Response from Tanya on 16 Apr 2024
Hello CarolynWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Excellent

Shinelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a conference. The suite was spacious and well laid out. Furnishings are up to date and comfortable. House keeping came through everyday and the staff were super helpful. No business center but the desk staff will print things off for you if you email it to them. Pool and gym were clean and not crowded. Drug store and grocery store within two blocks. A little pricier than my normal budget but I am extremely happy with my stay.
Stayed 3 nights in Apr 2024
Response from Tanya on 15 Apr 2024
Hi ShinelleWe're delighted to hear that you enjoyed our nice clean rooms and found our registration team friendly. Your feedback is truly appreciated! We hope to welcome you back soon for another pleasant stay with us. Thank you for choosing our Hilton brand for your accommodations.

10/10 Excellent

Wenxue

Stayed 2 nights in Mar 2024
Response from Kendra on 14 Apr 2024
Thank you, Wexue!

10/10 Excellent

Christina

Stayed 11 nights in Mar 2024
Response from Tanya on 29 Apr 2024
Dear Christina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

6/10 Okay

Robert

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We have stayed here three times. Evert was fine but not as good as the previous visits. Housekeeping did not clean our room on the 3rs day. Also, I had a sore knee and Conor get ice. The front desk person pointed to the large bags of ice which we would have to purchase. They also don’t have water to drink like most hotels
Stayed 4 nights in Mar 2024
Response from Kendra on 7 Apr 2024
Thank you, Robert. we value your business and feedback. We apologize for the miss communication. Homewood Suites New Orleans does not charge for our bags of ice and complementary water is available in the lobby until 10pm daily. Please feel free to give us a call with any additional information needed. Best regards, Kendra

8/10 Good

Pauline, Chino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok breakfast, near trolley pick up, did not receive housekeeping cleaning but overall for the value the hotel was good.
Stayed 3 nights in Mar 2024
Response from Tanya on 1 Apr 2024
Dear PaulineThank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

6/10 Okay

Gabriela, The Woodlands

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tanya on 19 Mar 2024
Dear Gabriela,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Tanya

6/10 Okay

Rebecca Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kendra on 2 Mar 2024
Thank you, Rebecca. We value your feedback.Best regards,Kendra

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Kendra on 20 Feb 2024
Thank you, we value your feedback!Best regards,Kendra

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2024
Response from Kendra on 20 Feb 2024
Thank you, Michelle. We value your feedback!Best regards,Kendra

10/10 Excellent

Peter Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and everything was within walking distance but was out of the crazy busy sections of New Orleans. We were very pleased with everything about Homewood suites and would stay there again easily! Highly recommended and if there was a problem the receptionist was fixing it or getting the right person for the job!
Stayed 5 nights in Feb 2024
Response from Tanya on 13 Feb 2024
Hello PterWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a good pick for us in general because if you want to be able to walk to the sights like Canal Street, Smoothie King Centre, the outlet mall and Bourbon street it is all fairly close but just outside of the French Quarter and thereby less chaotic and noisy especially during Mardi Gras time. The breakfast was not very good though and the same every day. It was also only open until 9:30 on weekdays, no exceptions! Our room was good for 3 adults with a separate sitting area and kitchenette. We did have a couple issues with housekeeping and the front desk unfortunately but again it was Mardi Gras time so things were a little crazy!! All in all I would recommend this hotel still.
Stayed 7 nights in Feb 2024
Response from Tanya on 13 Feb 2024
Dear Ed,Thank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We are the location was great. We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

10/10 Excellent

Oshin

Liked: Cleanliness, amenities, property conditions & facilities
I had the king suite..it was lovely with my own little kitchen and living room area although I didn’t use the kitchen because I was always on the road..the hotel was clean and the lighting was perfect I recommend this hotel
Stayed 3 nights in Feb 2024
Response from Kendra on 7 Feb 2024
Thank you, Oshin. We value your feedback!Best regards,Kendra

10/10 Excellent

Kiara

Stayed 2 nights in Jan 2024
Response from Tanya on 5 Feb 2024
Good Day KiaraThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay.Kind regards,Tanya

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kendra on 26 Jan 2024
Thank you, Mary! We hope you can visit again in the future.Best regards,Kendra.

6/10 Okay

Gabriel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kendra on 18 Jan 2024
Thank you, Gabriel, we value your feedback.Best regards,Kendra.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Kendra on 20 Jan 2024
Thank you, Gary, we value your feedback. Hope to see you again!Best regards,Kendra.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great time,hotel is nice.
Stayed 3 nights in Jan 2024
Response from Kendra on 15 Jan 2024
Thank you, Gary. We value your feedback.Best regards,Kendra!

10/10 Excellent

Tina

Stayed 2 nights in Jan 2024
Response from Kendra on 14 Jan 2024
Thank you, Tina! We value your feedback and hope you can visit us again.Best regards,Kendra.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
My visit was a family trip. The staff was courteous and professional. The breakfast was attractive and tasty. The location is great for whatever your visit entails Central location.
Stayed 2 nights in Jan 2024
Response from Kendra on 13 Jan 2024
Thank you, Jackie, we are happy you enjoyed the location. Hope you can visit again.Best regards,Kendra!

10/10 Excellent

Seth

Stayed 2 nights in Jan 2024
Response from Kendra on 13 Jan 2024
Thank you, Seth. We value your feedback.Best regards,Kendra!

8/10 Good

PATRICIA, ELLENWOOD

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint is they don’t clean room daily. We stayed three nights with no cleaning.
Stayed 3 nights in Jan 2024
Response from Kendra on 13 Jan 2024
Thank you, Patricia. We value your feedback and would like to assure you this is not the normal protocol. We apologize for the inconvenience and hope you return in the future for a better experience.Kendra!

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed my stay at this hotel. It was very clean and close to great places to eat or be entertained.Our room was so nice and very comfortable. The staff were all nice; especially a young lady name Cemiko that hosted the social on Wednesday night! She was so sweet and kind. Felt like I met a new friend. The social offers soup, salad, and wine. The breakfast was good, too. Also, the tall skinny dark skinned guy (didnt get his name) that works in valet was really nice too. Overall, we would definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Kendra on 9 Jan 2024
Thank you, Valeria, we are happy you enjoyed your stay with us.Best regards,Kendra!

8/10 Good

Zandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately one elevator was down the whole week of our stay, so only one elevator working made for long waits on the 11th floor. Breakfast was fair. Good but not great. Some dtaff were friendly and helpful but some were not.
Stayed 4 nights in Jan 2024
Response from Kendra on 9 Jan 2024
Thank you, Zandra, we hope you can visit us again for a better experience.Best regards,Kendra!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Worked really well.
Stayed 3 nights in Jan 2024
Response from Kendra on 9 Jan 2024
Thank you, Chris, we value your feedback.Best regards, Kendra!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kendra on 9 Jan 2024
Thank you, Robin, we value your feedback.Best regards,Kendra!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The absolute only thing wrong with our stay was the shower didnt get very hot. It was more like luke warm. Absolutely EVERYTHING else about this stay was amazing. I highly recommend it and will be staying here again.
Stayed 3 nights in Dec 2023
Response from Kendra on 7 Jan 2024
Thank you, Amber for the great feedback. We hope you can visit again in the future.Best regards,Kendra!

10/10 Excellent

Mauri

Liked: Cleanliness, staff & service, property conditions & facilities
We had a 2 bedroom suite! This was a great option for us as we were visiting family in New Orleans for Christmas.
Stayed 1 night in Dec 2023
Response from Kendra on 9 Jan 2024
Thank you, Mauri, we are glad you enjoyed the stay with us.Best regards,Kendra!

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kendra on 31 Dec 2023
Thank you!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, staff was friendly and helpful, rooms were comfy and spacious
Stayed 3 nights in Dec 2023
Response from Tanya on 5 Feb 2024
Hello JodieWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This hotel is near the Superdome. Check-in was easy, front desk associate was nice, and the room was very nice and clean. The only downside was parking. Though parking was nearby and not far to walk from the hotel, it was $51.00 to park overnight in the lot. Overall, this stay went well.
Stayed 1 night in Dec 2023
Response from Kendra on 31 Dec 2023
Thank you for the great review. We hope to see you again!Kendra.

10/10 Excellent

Lisa L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy walking distance to cruise port, French quarter, shopping and dining. 20 minute drive from the airport.
Stayed 1 night in Dec 2023
Response from Kendra on 31 Dec 2023
Thank you, Lisa, we value your feedback.Best regards,Kendra!

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Kendra on 9 Jan 2024
Thank you, Kevin, we value your feedback.Best regards,Kendra!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya on 22 Dec 2023
Hello Lisa,We are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA.Kind regards,Tanya