We rented the "New Opulent Home | Heated Pool & Hot Tub" several months before our visit November 14-18 only to be told the day before our arrival that we could not be in this house because of HVAC issues. We chose the house because of the convenience to several activities we had planned. They moved us to "Historic NOLA Estate | Private Heated Pool" which was in the Bywater area. This meant we had to spend extra $$ on Uber, etc. This was a downgrade from our original house as the layout was extremely weird (two bedrooms connected, no privacy), lots of stairs. The pool was filthy, the cleaner not working, the cushions, etc. were wet. The hallway shower head came off, the kitchen sink made a very loud vibrating sound, we smelled gas both inside and outside. We called and the only thing they came to check was the gas smell. They refunded us $350.00 but it should have been much higher. The Bywater neighborhood is very cool, but the last minute change and property they put us in were a huge disappointment.