6/10 Okay
Amanda
Travelled with family, Travelled with partner, Travelled with group
18 Apr 2024
Liked: Staff & service
Disliked: Amenities
This is a great location just a couple blocks from bourbon street. It really is a beautiful property but so run down. The staff was nice. They tout a large heated pool. We were here 2 yrs ago and it is an average size pool. However was heated, clean, lighted at night. This trip the pool was cold, dirty and no lights to enjoy at night. We were there same time of year both times for French quarter fest. Our room was run down. Rips in sheets, stained carpeting. Missing artwork from the wall. We traveled with family. My sister & her husbands room had wet carpet from the balcony 1/4 through the room when they arrived as there was rain they say they got there. Their toilet seat was broken, missing light bulb in a lamp that only worked if you plugged it in. We looked at the same dental picks on the floor next to the elevator on our floor for 3 days. My sister in law and husband were stuck on their floor for an hour as the elevator was down and if you tried to go down the stairs and exit the exit door said the alarm wound sound if you tried to exit. I want to love this place but for the price it's a big no when considering return.