We absolutely loved our stay at the Old 77, the staff here is TOP NOTCH.
We arrived at 5AM and they allowed us an early check in, into a small room on the 2nd floor where we could shower and nap before exploring. By the looks of the dingy and filthy hallway on the 2nd level and the dark small bedroom, I was a bit nervous what our booked room would be like, bc room 203 and the 2nd level in general are NOT what is advertised online. By noon our actual room was ready and it was spectacular!! The 4th floor was very bright and clean and our room was lovely. The bed is so comfy!
Some things that could be better.
Adding a coffee pot or the option to access coffee before 730am. Currently the little in hotel coffee shop is open 730-11 (less on Sundays)
House keeping. We were there Wed-Tuesday, and we were told at check in that housekeeping would come every other day.. by Saturday I requested the room be cleaned/restocked around 1030, at 230 we came back to change and it hadn’t been cleaned, so I asked again and was assured that it would be down that day.. came back around 11PM and it wasn’t down. We were out of TP & toiletries.That night the toilet in our room and others overflowed. My wife went down to ask for towels and a plunger and stood at the desk for 20mins at 4AM before finally calling and someone came out to answer the phone and saw her.
Naturally the next morning I again requested the room be WELL cleaned and was thrilled it had been by the time we returned.
4/5