Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
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Reviews of Sleep Inn & Suites Metairie

2.5 out of 5
Sleep Inn & Suites Metairie
4601 North I-10 Service Road, GPS: 4601 Utica St, Metairie, LA

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 117 out of 1005 reviews" "
Rating 4 - Poor. 109 out of 1005 reviews" "
Rating 2 - Terrible. 133 out of 1005 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very stained, our sheets were dirty. when we asked for another set, the new set was damp. Around 4am, we were awaken by men rapping outside our door.
Stayed 1 night in Apr 2024

10/10 Excellent

Drukile

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

2/10 Terrible

Just

I didn't go to the property because of car trouble...I tried contacting Expedia to cancel my reservation but was told it was non refundable...so I'll never use this company nor recommend them to anyone....
Stayed 1 night in Apr 2024

6/10 Okay

Brittany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay here was ok, the elevator was broke and we was on the 3rd floor.
Stayed 2 nights in Dec 2023

10/10 Excellent

Amandy

Liked: Cleanliness, property conditions & facilities
Nice, safe cleaning environment
Stayed 1 night in Apr 2024

10/10 Excellent

Amandy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 1 night in Apr 2024

4/10 Poor

James

Business traveller
Liked: Staff & service, property conditions & facilities
Mattress on fold out couch bed was very thin and could feel the springs in it. And it was very stained.
Stayed 1 night in Apr 2024

8/10 Good

David, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for price and convenience
Stayed 2 nights in Apr 2024

4/10 Poor

Nicole

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet was stopped up, instead of changing my room, a staff member plunged the toilet then left the plunger “in case I had any more issues with it”. The entire third floor smelled like marijuana and pine car fresheners, including my room. Most of the furniture was falling apart and light bulbs were missing from lamps. I would not stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good deal for the price
Stayed 2 nights in Apr 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Tammy

Room smelled like mildew, it was very humid in the room, no telephone so couldn’t call downstairs so we went down because the tv wasn’t functioning properly and we needed further assistance.
Stayed 1 night in Apr 2024

6/10 Okay

Adam

Staff great
Stayed 1 night in Apr 2024

4/10 Poor

Dennis Doc Stepanek

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Chloe'

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kind staff members, grateful for them. However, the elevator was broken, room was dirtly and the property smelled like cigarette smoke. This was challenging, as i am allergic.
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa

Travelled with family
There was nothing to like !
Stayed 2 nights in Mar 2024

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have to elevator working! Shower didn't work!
Stayed 2 nights in Mar 2024

10/10 Excellent

TONI

Travelled with family and small children
Liked: Amenities
The elevator was out. There was not enough parking spots on property. The bathroom needs to be updated! I can say the property is very convenient to everything
Stayed 1 night in Mar 2024

2/10 Terrible

Nicolette

Business traveller
Disliked: Staff & service, property conditions & facilities
The elevator was broken and the sheets looked as if they had not been washed. The air conditioner was full of dust and dirt. I’m not one to complain about my stay but I was very displeased. I had to leave!
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Business traveller
Disliked: Amenities, property conditions & facilities
Elevator was not working, maid service spotty, and the property was dirty.
Stayed 4 nights in Mar 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator broken. Put us on bottom floor, husband can't walk up stairs, v small room, 1 metal chair. Had to ho buy lounge chair for husband to sleep in. Csnt sleep laying down..we booked a room with a big conformable chair or couch for him. Had neither one!!! Terrible 2 nights. The clerk did mot care. WIll never stay there again!!!!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Richard S.

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book a room here, stay at another discount hotel. The elevator has not worked in 4 months so the the first two floors are frequently used, and everything is completely worn out. Your room will basically smell like a rest stop bathroom that got sprayed by a skunk. Enjoy....or don't...up to you.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevator did not work during our stay. Thank God that a room on the first floor was available or we would have been on the 5th floor. Had a second parking lot for extra parking. Would have preferred to park at the hotel. The staff was very friendly and accommodating. Room was nice just smelled of smoke.
Stayed 1 night in Mar 2024

2/10 Terrible

Kendrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a disability and I was no notied that there where no 1st floor rooms available and the elevator had been not eorking for weeks. I made a late check in call to the property and was not told of the issue during the call.
Stayed 1 night in Mar 2024

4/10 Poor

Evan

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Although we were thankfully on the first floor but the elevator was broken. So was the back door that was suppose to be locked, key entry only. Room was over all clean, but there were areas not cleaned at all. The pull out bed in the couch was so awful we had to put it up in the middle of the night and our daughter chose to just sleep on the floor.
Stayed 1 night in Mar 2024

8/10 Good

Cilia

Every was good , but elevator is broke 😪😪
Stayed 1 night in Mar 2024

2/10 Terrible

Masood

Disliked: Amenities
Elevator out of service since last 1 month and 3 more weeks to repair and no cleanliness.
Stayed 2 nights in Feb 2024

2/10 Terrible

My

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
the elevator is not working. they wanted to put me on the 5th floor. I reserved the room 8 months ago my room should have been on a lower level. we ask for a king and got two double beds.
Stayed 1 night in Mar 2024

2/10 Terrible

Massie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator out of service no coffee and breakfast is a joke my door room didn't close properly tv turns on bu no signal that means no tv as well bathtub dirty
Stayed 1 night in Feb 2024

4/10 Poor

Kiwanda, laplace

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down. The elevator was broken. I was located on the third floor.But the room was clean. I would not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Doreen

Travelled with family and small children
Disliked: Property conditions & facilities
We went for cheer competition. I loved the suites spacious room The elevator was broke we were on the 5th floor. That was hard for a 62 year old. The place needs a good overall cleaning and a little TLC. The beds were ok a little hard but tolerable. The bathtub needed refinishing. The waffle machine was broke. Overall not sure I’d pick this hotel unless they update and clean it up.
Stayed 1 night in Feb 2024

4/10 Poor

Hong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

krystalyn

Liked: Staff & service
Elevators was out I paid alot for a property that need alot of remodeling...my pull out bed was disgusting and I had to take the kids somewhere else to sleep The soda machines didn't work, ask for water, they didn't have that..I took showers at friends because I didn't want to get in that tub... Decorations for madi gras was pretty
Stayed 3 nights in Feb 2024

2/10 Terrible

raven

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the elevator is not working and they put me on the 3rd floor.
Stayed 1 night in Feb 2024

2/10 Terrible

Terri

Disliked: Cleanliness, property conditions & facilities
An absolute hole, dirty, roach infested mess. Should be demolished.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff LaLa . Elevator not working
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Hotel was good. The elevator wasn’t working, but staff told us quicker way to room!
Stayed 1 night in Feb 2024

4/10 Poor

Hazel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Jasmine

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Rooms are literally so gross.
Stayed 1 night in Feb 2024

10/10 Excellent

Erik

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Marleen

Liked: Cleanliness, staff & service, property conditions & facilities
No big bells and whistles.. comfortable.. fairly clean.. convenient
Stayed 1 night in Jan 2024

8/10 Good

Kyeong

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Roaches are becoming a huge problem
The room is nice as usual but this is the third time I've seen roaches in the room. I've stayed here several times a month for a business trip but I'm considering looking for another hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Geldri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff La La
Stayed 1 night in Dec 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities
The water was out the whole night stay so no ability to shower or flush toilet and no offer of a discount or refund. Room smelled smoky. Terrible experience
Stayed 1 night in Jan 2024