Macau New Yaohan Department Store Hotels

"5 stars everything"

"Fancy hotel to stay at was overall a good experience with only some issues. The main issue I had was staff at some of the restaurants at the hotel ignored me because I spoke English and they apparently didn't so yea but they should make an effort not just walk away from me when I try asking them questions. The other main issue is with the transportation they offer a shuttle service but apparently you need a pass to get it and you have to navigate the casino/hotel to get to it with luggage. Why on earth do you put the place to get the shuttle pass ticket in the casino area and I can't bring my luggage in to get my shuttle pass. Getting around was a nightmare and more trouble then it was worth. Another complaint I had was they gave me a plate of fruit but I am just one person and only staying one night seems a bit wasteful to expect me to eat a Pitaya three apples a banana and other fruits in such a short period of time. They also gave me a 16GB USB flash drive that was branded but seems kind of unnecessary The room was great though even had a tv in the toilet and bathroom although it would always turn on when turning on the lights which isn't always necessary."

"pretty good scenes"

"Very convenient, close to places."

"Staff very helpful, friendly and efficient. Very relaxing atmosphere. Love the Portuguese decor coffee shop. "

"Great place to stay. Clean room. Courteous, hospitable and nice staff. Hotel is walking distance to most locations and just a few steps away to the bus stop"

"Super clean Super friendly staff Good size room Epic restaurant and downstairs cafe had amazing food and drinks Lovely common area Every time we asked for something, they were quick to respond Good sound isolation Areas for improvement: - housekeeping often forgot to make beds, but did everything else great - sofa bed is super uncomfortable, don’t recommend - laundry service a bit confusing and staff not fully trained on troubleshooting- they however helped us extending our time using it which was much appreciated "

"Clean room"

"Amazing and beautiful hotel with excellent reception team! We couldn't ask for anything more than what we received! "