Premium bedding, in-room safe, desk, laptop workspace

Reviews of Residence Inn by Marriott New York Manhattan/Times Square

3.5 out of 5
Residence Inn by Marriott New York Manhattan/Times Square
1033 Avenue Of The Americas, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1008 reviews" "
Rating 8 - Good. 368 out of 1008 reviews" "
Rating 6 - Okay. 77 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dhilip

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to travel around from here.food was fantastic.hotel amenities were excellent.
Stayed 3 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Dhilip, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans! We're thrilled you enjoyed your stay and found it easy to travel around from our location. It's also great to know that you loved our food selection and the amenities provided. Thank you for your generous comments, and we look forward to your next visit.Fatoumata CamaraOperations Manager

10/10 Excellent

Chrisi-ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property its clean excellent customer service location is perfect.
Stayed 3 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Chrisi-ann, Thank you for staying with Residence Inn New York Manhattan/Times Square and for sharing your review! We're thrilled that you had a great time and found our location perfect for your needs. It's also great to know that you were satisfied with our clean accommodation and hospitable team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.  Fatoumata CamaraOperations Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Helen, We are delighted you enjoyed your stay, and we appreciate you taking the time to share your review. It was a pleasure having you as our guest, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent and super friendly. The valet parking was convenient, but subway travel is plentiful and sufficient: No need to have a vehicle if visiting the boroughs. The location is excellent for wanting to be just a quick walk from Time Square without having to walk through people to get in and out of the hotel. The facility and room were clean, but it could use some updating/minor repairs. The kitchen had a full fridge, silverware and dishwasher. Great for bringing in food and saving a bit from eating out. Overall, a great stay.
Stayed 3 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Robert, Thank you for reviewing your recent stay and highlighting some of our hotel's wonderful features. Your kind words noting your satisfaction with our excellent team and convenient valet parking are most appreciated. It's also great to know that our prime location near Times Square was ideal for your stay and that you found the room clean and well-equipped. Moreover, your feedback regarding the need for minor updates is well noted for future enhancement. It was a pleasure hosting you, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Room was clean. Room a little noisy if your near the elevators. Overall a nice place to stay.
Stayed 3 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Jerome, Thank you for choosing Residence Inn New York Manhattan/Times Square and taking the time to post a review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. We apologize for any noise near the elevators and appreciate your understanding. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

8/10 Good

Shirelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Operations Manager on 22 May 2024
Dear Shirelle, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Residence Inn New York Manhattan/Times Square. We look forward to welcoming you back on your next visit.Fatoumata CamaraOperations Manager

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service
Excellent location!
Stayed 3 nights in May 2024
Response from Operations Manager on 21 May 2024
Dear Anne-Marie, Thank you for taking the time to review your stay with us. We're delighted to read that you appreciated our excellent location. Your satisfaction is our top priority, and we're glad that aspect of your stay stood out to you. We can't wait to welcome you back and provide you with another memorable experience at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Operations Manager on 21 May 2024
Dear Alexandra, Thank you for taking the time to leave your kind rating for Residence Inn New York Manhattan/Times Square. Your satisfaction is paramount to us, and we're thrilled to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon!Fatoumata CamaraOperations Manager

2/10 Terrible

CHING-HUA, Rockville

Travelled with family
Liked: Cleanliness, staff & service
as Expedia appetizing as Self parking on site (USD 56 per day and Valet parking on site (USD 56 per day), that is not true , I got billed for $66 per day no in & out and Hotel not honour the price. hotel said it was Expedia’s mistakes and shower need to be repaired before burning next hotel guests also shower also noise and who gonna reimbursed the difference to me?
Stayed 3 nights in May 2024
Response from Operations Manager on 21 May 2024
Dear CHING-HUA, We sincerely apologize for the discrepancy in the parking charges and any inconvenience this caused during your stay. We understand the frustration of not receiving the expected rate, and we will work to rectify the situation with Expedia to ensure accurate pricing information. Regarding the shower issue, we are addressing the repair promptly to ensure it meets our high standards for guest comfort. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Fatoumata CamaraOperations Manager

2/10 Terrible

Rajan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible elevator, unfriendly staff.
Stayed 2 nights in May 2024
Response from Operations Manager on 20 May 2024
Dear Rajan, We're truly sorry to read about your negative experience with the elevator and our staff's demeanor. Your feedback is deeply concerning, and we assure you that we take such matters seriously. We are actively working to address any issues with our elevator to ensure smooth and safe operation for our guests. Additionally, we will review your experience with our team to ensure our guests are warmly welcomed and treated courteously and respectfully. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future. Fatoumata CamaraOperations Manager

4/10 Poor

Jonggyo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water temperature of bath tub is not controllable either very cold or very hot.Bathroom door is not closed. So I asked hotel front to change the room, but the other room is a little better but it is still hard to make warm water. Is this $500.00charged hotel per each day? I stayed at this hotel for 4 nights; it was ridiculous I wouldn't recommend it at all.
Stayed 4 nights in May 2024
Response from Operations Manager on 20 May 2024
Dear Jonggyo, We sincerely apologize for the issues you encountered during your stay, particularly with the water temperature and the condition of the bathroom door. It's disheartening to learn that our attempts to address the situation by changing your room did not fully meet your expectations. We understand that your experience falls short of the high standards we aim to provide, and we will use your feedback to implement necessary improvements. While we know that this stay did not meet your expectations, we hope you will reconsider and give us another opportunity to exceed your expectations.Fatoumata CamaraOperations Manager

2/10 Terrible

Run Juan

Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Operations Manager on 20 May 2024
Dear Run Juan, We sincerely apologize for any inconveniences you experienced during your stay. Your satisfaction is our top priority, and we would be honored to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we eagerly anticipate the chance to welcome you back for a significantly improved experience.Fatoumata CamaraOperations Manager

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and breakfast was excellent. Enjoyed the visit with my family
Stayed 3 nights in May 2024
Response from Operations Manager on 20 May 2024
Dear Mohammad, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your review. We're thrilled you had an excellent stay with us and enjoyed our delicious breakfast. It's fantastic to know you had a great time with your family. We look forward to welcoming you all back for another excellent visit!Fatoumata CamaraOperations Manager

8/10 Good

Rafael Tobias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoy the stay.
Stayed 4 nights in May 2024
Response from Operations Manager on 16 May 2024
Dear Rafael Tobias, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We're thrilled to know that you enjoyed your stay with us! We take pride in providing our guests with a memorable and enjoyable experience, and we're delighted that you had a great time. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Maja, Beograd

Travelled with family
Liked: Staff & service, amenities
Location
Stayed 3 nights in May 2024
Response from Operations Manager on 14 May 2024
Dear Maja, Thank you for taking the time to share your review. We're glad you enjoyed your stay and found our location convenient. We strive to offer convenient and accessible accommodations for our guests, and we're pleased you had a positive experience. Thank you for choosing Residence Inn New York Manhattan/Times Square, and we hope to welcome you back for another great stay in the future.Fatoumata CamaraOperations Manager

10/10 Excellent

Marsha

Travelled with group
This clean, wonderfully staffed hotel is a great location and a great deal. It needs a bit of modernizing and update, but the value is more than worth it.
Stayed 2 nights in May 2024
Response from Operations Manager on 12 May 2024
Dear Marsha, Thank you for your generous review of Residence Inn New York Manhattan/Times Square. We're thrilled that you enjoyed our clean accommodation and found us to be a great deal in a great location. It's also heartening to know that you appreciated our hospitable team. Your feedback regarding modernizing and updates is well noted, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Operations Manager on 13 May 2024
Dear Michelle, We are so happy to see how much you loved your stay. Your feedback means a lot to us, and we look forward to welcoming you back to Residence Inn New York Manhattan/Times Square for another memorable stay.Fatoumata CamaraOperations Manager

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is the elevators, not enough and you end up waiting, over 15 minutes one day.
Stayed 2 nights in May 2024
Response from Operations Manager on 8 May 2024
Dear Frank, Thank you for taking the time to review your stay. We are pleased that you enjoyed your overall stay with us. We are grateful for each of your comments, including those about elevators, as we continually strive to improve our guest experience. We will share your concern with our team. Thank you for staying at Residence Inn New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Fatoumata CamaraOperations Manager

8/10 Good

Lawrence M, Overland Park

Liked: Cleanliness, staff & service, amenities
Good central location for the southern half of Manhattan Island. Several subway entries within four-block radius. Amenities good (except in the kitchen -- no soap and no hot pads). Being in the location means 24x7 constant drivers honking horns (a NYC favorite activity) and emergency vehicle sirens which wakes up sleepers unless they are those who can sleep through any noises). The staff here is incredible, and they have to deal with a lot. IF you arrive in town too early to check-in, they will stow your luggave so you can go out walking. Since the building is old, it makes many noises which, when trying to sleep, sounds like someone/something is there in the room with you. BOttom Line: NYC is a great place to visit but absolutely would never want to live in here with the noises and constant traffic jams. Oh, and since the streets have special lanes for bicycles and scooters, those people seem to think they have priority of the streets over pedistrians and motor vehicles, and, they do not have to obey any of the normal driving rules/laws.
Stayed 3 nights in May 2024
Response from Operations Manager on 6 May 2024
Dear Lawrence, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your experience. We're pleased that you enjoyed our convenient location,services and amenities we offer. However, we sincerely apologize for the inconvenience caused by the internal and external noises during your stay. We understand that the noises disrupted your peaceful evening and affected your overall experience. While outside disturbances are out of our control, we do sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests.Thank you again for your review. We hope to see you soon!Fatoumata CamaraOperations Manager

10/10 Excellent

Tatiana

Ok
Stayed 2 nights in Apr 2024
Response from Operations Manager on 3 May 2024
Dear Tatiana, Thank you for staying at Residence Inn New York Manhattan/Times Square and for posting this wonderful review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Fatoumata CamaraOperations Manager

6/10 Okay

jessica

Stayed 1 night in Apr 2024
Response from Operations Manager on 23 May 2024
Dear Jessica, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Fatoumata CamaraOperations Manager

2/10 Terrible

Renee

Travelled with group
Disliked: Staff & service, property conditions & facilities
This property had 2 functioning elevators for all their guests. Wait times for an elevator empty enough to get in was as long as 45 minutes. I even had to wait 20 minutes to get in an elevator to ride all the way up so I could have a spot going down. That took another 35 minutes to reach the floor I was trying to get to. I ended up leaving and going to another hotel. Also, the TV didn’t work and the walls are super thin. Will never return to this property.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 2 May 2024
Dear Renee, Thank you for taking time to share your feedback. We regret the inconvenience caused by the TV and the longer wait times for the elevators, a common occurrence during our peak times with many families visiting. Thank you for bringing this to our attention, and we will share this with our respective team. We are very grateful for your patience and understanding. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.Fatoumata CamaraOperations Manager

8/10 Good

Ying

Stayed 1 night in Apr 2024
Response from Operations Manager on 20 May 2024
Dear Ying, We appreciate you taking the time to leave your kind rating for Residence Inn New York Manhattan/Times Square. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service, amenities
The biggest issue was the elevators, especially in the mornings. Had to take the stairs several times up and down 23 floors. Room was old and outdated. The staff was terrific! Very helpful and courteous.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 30 Apr 2024
Dear Kevin, On behalf of our entire staff, thank you for the nice review. We love reading wonderful comments about our associates, and we will be sure to share this review with our entire team. However, we regret the inconvenience caused by the elevators and have noted your observation regarding our rooms. Thank you for bringing these concerns to our attention as we are continually growing and improving from our guest feedback. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

8/10 Good

Carolyn Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast included was great! Helped family get off to a good start and it was always delicious.
Stayed 7 nights in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Carolyn Debra, Thank you for reviewing your experience at Residence Inn New York Manhattan/Times Square. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. Your feedback is appreciated, and we hope you will visit us again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

fernanda

Travelled with family
Liked: Cleanliness, amenities
Amazing staff. Perfect location.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 30 Apr 2024
Dear Fernanda, Thank you for sharing your comments about our thoughtful associates and our wonderful location! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Residence Inn New York Manhattan/Times Square during your time in Manhattan. It was a pleasure having you, and we hope to see you again on your next visit to the area.Fatoumata CamaraOperations Manager

8/10 Good

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a little outdated (which is fine), I liked the close proximity to Times Square and public transportation. Breakfast was good and rooms kept clean. Hot water took a bit of time for a couple of the faucets. 4/5.
Stayed 5 nights in Apr 2024
Response from Operations Manager on 2 May 2024
Dear Luc, Thank you for taking the time to review your stay at Residence Inn New York Manhattan/Times Square. It is always a pleasure to have our cleanliness, food and property recognized, and we are pleased that our proximity to Times Square was perfect for your visit. We are grateful for each of your comments, including those about the hot water issue, as we continually strive to improve our guest experience. We will share this with our team. We appreciate your feedback and look forward to your next visit!Fatoumata CamaraOperations Manager

10/10 Excellent

Goodarz

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice and helpful staff. Good location, close to many NYC attractions
Stayed 1 night in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Goodarz, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your great review. We're thrilled to read that you enjoyed your stay with us, and we appreciate you highlighting our clean facilities, helpful staff, and convenient location, close to many attractions. We take pride in providing a comfortable and carefree stay, and we're glad this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Fatoumata CamaraOperations Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little dated but the location, daily hot breakfast and amazing staff made up for it. I would recommend this hotel and probably stay there again.
Stayed 5 nights in Apr 2024
Response from Operations Manager on 25 Apr 2024
Dear Lisa, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your terrific review. We are delighted to read that despite the hotel's dated appearance, you enjoyed the convenient location, daily hot breakfast, and exceptional service from our staff. We have also taken note of your feedback regarding the need for updates and enhancements. Your recommendation means a lot to us, and we can't wait to welcome you back for another pleasurable stay.Fatoumata CamaraOperations Manager

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by (:
Stayed 4 nights in Apr 2024
Response from Operations Manager on 24 Apr 2024
Dear Cindy, Thank you for writing such an excellent review of our property. We are glad you had a wonderful stay, and our convenient location near various outstanding restaurants and shopping was convenient for your travel plans. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the room with the kitchenette and pull out sofa, perfect for 3 people. The staff was really helpful, the breakfast was good and the subway was right across the street. Perfect for our first trip to NY!
Stayed 7 nights in Mar 2024
Response from Operations Manager on 23 Apr 2024
Dear Leticia, Thank you for your heartwarming review of Residence Inn New York Manhattan/Times Square. We are delighted to read that you found our accommodations ideal for your trip to New York City. It's great to know that our kitchenette-equipped room and convenient location near the subway added value to your stay. We appreciate your kind words about our helpful staff and enjoyable breakfast offerings. We look forward to welcoming you back for another memorable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and accommodating! Great location, would definitely recommend this hotel to others.
Stayed 6 nights in Apr 2024
Response from Operations Manager on 22 Apr 2024
Dear Elise, We are flattered by your generous review of Residence Inn New York Manhattan/Times Square. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll share your compliments with our team to let them know their efforts are appreciated. We are also pleased to know that our location worked well for you. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay. Fatoumata CamaraOperations Manager

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, awesome location for walking to Times Square, shopping and Broadway shows.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 22 Apr 2024
Dear Katherine, We are thrilled to read that you enjoyed your stay and that our team provided helpful service during your stay. It's also great to know that you could easily explore Times Square, shopping, and Broadway shows from our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon to Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it is a great place to stay and enjoy.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 21 Apr 2024
Dear Mehmet, Thank you for choosing Residence Inn New York Manhattan/Times Square. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

THE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Operations Manager on 19 Apr 2024
Dear THE, We would like to express our gratitude for choosing Residence Inn New York Manhattan/Times Square as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Our team is committed to exceeding our guests' expectations and providing everyone with a comfortable and clean environment. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Fatoumata CamaraOperations Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a convenient location and suited our needs for our trip!
Stayed 4 nights in Apr 2024
Response from Operations Manager on 18 Apr 2024
Dear Tanya, Thank you very much for writing such a lovely review of your stay with us. We are glad you thoroughly enjoyed your stay and that our location was perfect for your needs. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and close to the subway and all the shopping!
Stayed 4 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Leah, Thank you for writing such an excellent review of our property. We're thrilled to hear you enjoyed our buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. We also want to thank you for mentioning our convenient location near the subway and shopping. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and worked very hard, especially to serve the breakfast when it was very busy. Value for money, amazing with breakfast included. Rooms were spacious for New York City, and for a family of four, they are outdated but still very worth it! Location, amazing close to everything. 5 mins to Times Square but far enough away not to be noisy! 15 min walk to Grand Central station was awesome!
Stayed 5 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Christine, We are delighted you chose to stay with us at Residence Inn New York Manhattan/Times Square. We appreciate your wonderful comments about our location and amenities and are happy to read you thoroughly enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Fatoumata CamaraOperations Manager

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast!! Nice rooms.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 15 Apr 2024
Dear Jessica, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your great review. We are thrilled to read that you enjoyed our amazing breakfast and found our rooms to be nice and comfortable. It's our goal to provide a welcoming and relaxing experience for our guests, and we're glad we could make that happen for you. Thank you again for your generous comments. We look forward to your next visit!   Fatoumata CamaraOperations Manager

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Operations Manager on 15 Apr 2024
Dear Marta, Thank you for taking the time to review your stay with us. We're delighted to know that you found great value in your stay with us. Our goal is to provide excellent service and accommodations at an affordable price, and we're thrilled that we met your expectations. Thank you again for your generous comments. We look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again! It was a perfect location for the activities we wanted to do.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 13 Apr 2024
Dear Morgan, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your terrific review. We're delighted to read that our hotel's location worked out perfectly for your activities in the area. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. Thank you again, and we hope you will choose us the next time you visit the area.Fatoumata CamaraOperations Manager

8/10 Good

Brynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at! The rooms are very decently sized. All the staff was super friendly and nice. I’d definitely stay here again
Stayed 1 night in Apr 2024
Response from Operations Manager on 13 Apr 2024
Dear Brynne, We are flattered by your generous review of Residence Inn New York Manhattan/Times Square. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Kimberly Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, especially if you are wanting somewhere that’s walkable to times square, msg, broadway shows, etc. super convenient place to stay and the staff is very attentive/flexible with early check ins and late check outs. would definitely be staying here again next time i travel to new york!
Stayed 5 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to New York! The staff was welcoming, hospitable and helpful!! We felt safe and comfortable. The breakfast included with the room was complete and the seating area provided a view from a variety of seating options. We were able to walk to many interesting sites and a park was just down the street. We would definitely recommend and visit again!!
Stayed 5 nights in Apr 2024
Response from Operations Manager on 10 Apr 2024
Dear Cheryl, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We are delighted to read that you loved the warm welcome you received from our team and that you felt safe during your stay with us. It's also great that you enjoyed the breakfast experience and that our convenient location allowed you to explore many exciting sites. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional stay.Fatoumata CamaraOperations Manager

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel within walking distance of Times Square, Rockefeller Centre, Empire State Building and Central Park. The location is perfect. Lots of restaurant and deli options right out the door.Staff were all very friendly. Checkin was easy and they arranged a cab to the airport for us at a flat rate. The rooms are a bit dated, but comfy and have a few dishes in the kitchenette. Overall it is a great choice if you want to be close to the action in Manhattan.
Stayed 6 nights in Apr 2024
Response from Operations Manager on 9 Apr 2024
Dear Glenda, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your positive experience! We are delighted that our convenient location near Times Square and other attractions made your stay enjoyable. Our team strives to provide exceptional service, and we're thrilled that you found our staff friendly and helpful during check-in and transportation arrangements. Moreover, we appreciate your feedback about the room and kitchenette amenities, and we will share this with our team to enhance our guests' experience. We look forward to welcoming you back on your next visit to Manhattan! Fatoumata CamaraOperations Manager

10/10 Excellent

YONGDUK, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast was a nice bonus!
Stayed 4 nights in Mar 2024
Response from Fatoumata Camara Operations Manager on 30 Mar 2024
Dear Yongduk, Thank you for taking the time to post your online review. We were delighted to have you stay with us at the Residence Inn, New York Manhattan/Times Square. We were happy to read how much you enjoyed our excellent location as well as our complimentary breakfast buffet. Thank you again for staying with us. Please come back and revisit us soon!Fatoumata CamaraOperations Manager

10/10 Excellent

TAEHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! I really love this hotel
Stayed 3 nights in Mar 2024
Response from Operations Manager on 29 Mar 2024
Dear TAEHEE, Thank you for taking the time to review your stay with us. We're thrilled to read that you loved our hotel and found the location perfect. It was our pleasure to have you as our guest, and we hope to welcome you back to Residence Inn New York Manhattan/Times Square again soon.Fatoumata CamaraOperations Manager

8/10 Good

Famella

Travelled with family
Liked: Staff & service
Perfect location
Stayed 4 nights in Feb 2024
Response from Operations Manager on 29 Mar 2024
Dear Famella, Thank you for your recent stay at Residence Inn New York Manhattan/Times Square and for posting such a generous review. It is a pleasure to know that we exceeded your expectations and that our location was perfect for your visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Fatoumata CamaraOperations Manager

10/10 Excellent

Michael, Cranbrook

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like? Room was awesome, kitchenette was very nice. Breakfast was a little disappointing- great variety/selections but the hot dishes were Luke warm. But the staff were awesome, you would be hard pressed to find a better location- close to so much. Subway across the street. Eating surrounds the place. Our whole family loved the place.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 28 Mar 2024
Dear Michael, Thank you for taking the time to post such kind remarks about Residence Inn New York Manhattan/Times Square. We are thrilled to read that you and your family enjoyed your stay with us! It's also great to know that you found your room and kitchenette excellent, and we're glad that our location near various attractions and eateries added to your overall experience. However, we apologize for the disappointment with the temperature of the hot dishes, and we'll address this with our team to ensure improvements moving forward. Thank you for your kind words about our staff, and we hope to welcome you back for another fantastic stay soon.Fatoumata CamaraOperations Manager

6/10 Okay

Shinya

Travelled with family and small children
Liked: Staff & service
I expected the same quality as Back bay/fenway and Cambridge in Boston, but it was't that case. The lock on the bathroom door was broken, there was a hool in the seat of the dining chair and some of the outlets had unstable connections. However, the hotel was coviniently located near Times squares and the staf were all friendly.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 28 Mar 2024
Dear Shinya, We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. It's disappointing to learn that the quality of your room didn't meet your expectations, and we apologize for the inconvenience this undoubtedly caused. Your comments will be shared with our maintenance team so that these issues can be addressed promptly. However, we're glad you found our hotel's location near Times Square convenient and our staff friendly. We hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay.Fatoumata CamaraOperations Manager