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Reviews of Hilton Garden Inn New York Times Square South

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1853 out of 2857 reviews" "
Rating 8 - Good. 633 out of 2857 reviews" "
Rating 6 - Okay. 202 out of 2857 reviews" "
Rating 4 - Poor. 71 out of 2857 reviews" "
Rating 2 - Terrible. 98 out of 2857 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled alone into NYC and looked for a hotel where I would feel safe and comfortable and I found it! It also helps that the staff was super friendly accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thais cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The vending machines where broke on nearly every floor.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Fidel, while it's pleasing to know you appreciated your stay overall, it regrets us to hear about the inconvenience caused due to the vending machines. We can assure you that regular maintenance checks are in place and issues like this are rare. Despite the hiccup, we are keen on ensuring your next visit is flawless. We hope to welcome you back at Hilton Garden Inn New York Times Square South in the future.

10/10 Excellent

Monali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Monali, we're delighted to hear that your stay at the Hilton Garden Inn New York Times Square South met your expectations. Our priority is your complete satisfaction, and it pleases us to know we met this goal. We greatly appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is fine, but the area is filled with transients and drug users. I also had a problem with the shower door randomly opening. I mentioned the problem to the front desk. They said they’d send somebody to look at it, but the problem persisted.
Stayed 6 nights in Apr 2024

8/10 Good

Kathy, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs cafe
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 May 2024
Kathy, thank you for your suggestion of incorporating a café into our offering at the Hilton Garden Inn New York Times Square South. We always appreciate feedback on how we can enhance our guests' stays. We look forward to your next visit.

10/10 Excellent

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, neat, staff was very professional, convenient location, and reasonably priced. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Kathi, it's delightful to see that your stay at the Hilton Garden Inn New York Times Square South was a memorable one. We sincerely thank you for your kind words about our immaculate premises, professional team members, and strategic locale. We appreciate your willingness to return and look forward to creating more memorable experiences for you in the future.

10/10 Excellent

Adetomiwa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i know you have limited space, but you can add breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Adetomiwa, thank you for choosing Hilton Garden Inn New York Times Square South for your stay and sharing your feedback. We are glad that overall you had a pleasant experience. We appreciate your suggestion on breakfast inclusion and are always considering ways to enhance our guest experience. We hope to welcome you back in the near future.

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Syed, thank you for taking the time to share your experience at the Hilton Garden Inn New York Times Square South. It seems you may have accidentally left the comment section of your review blank. We appreciate your score and would be grateful for any details you can provide about your stay. We hope to welcome you back soon.

6/10 Okay

Missy

Travelled with family
Disliked: Property conditions & facilities
the AC did not work in the room!!! It was awful
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Missy, we regret to hear about the issues you encountered with the room's climate control. Your comfort is our top priority and we aim to ensure every guest's stay is as comfortable as possible. We appreciate your feedback and will use it to address and correct these matters promptly. We hope to have another opportunity to deliver a more enjoyable experience in the future.

8/10 Good

Juhanni

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom can be better
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Juhanni, it's good to hear that your stay with us at Hilton Garden Inn New York Times Square South was largely positive. We appreciate the feedback about the bathroom and will take it into consideration as we continually strive to enhance our guest experiences. Your insights are invaluable to our commitment to improvement. Thanks for choosing us and we hope to welcome you back on your next visit to New York.

10/10 Excellent

Shavawnte

Liked: Cleanliness
I usually stay here when I’m New York. The view can be hit or miss depending on where they put you. I think a huge plus is their up to date elevators which is an asset in these high rise New York buildings.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Apr 2024
Shavawnte, it's wonderful to hear that Hilton Garden Inn New York Times Square South is your preferred choice when in New York. It is encouraging to know that you appreciate the modern conveniences like our advanced elevators. Though the views can vary, we're delighted it doesn't hamper your overall experience. Thank you for your loyalty, and we look forward to your next stay with us.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively large rooms for being in NYC! Staff was very friendly and hotel was clean. Right next to the hotel there’s a bodega with some unsavory characters at all hours which makes it a little uncomfortable to walk past. But the hotel does a good job with security in the lobby.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Bonnie, thank you for sharing your experience at the Hilton Garden Inn New York Times Square South. It's delightful to know you appreciated our spacious rooms and hospitality. Also, we're glad to hear our team members' attentiveness to security provided a sense of comfort amidst your concern about the neighborhood. We hope to welcome you back for another lovely stay.

10/10 Excellent

Kati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!!! Security guard at night. Nice place!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Kati, it's wonderful to hear that you enjoyed your time at Hilton Garden Inn New York Times Square South! We're thrilled that the level of security and our dedicated team members made such a positive impact on your stay. We hope to host you again in the future for another memorable experience.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Steve, it's fantastic to hear that your stay at Hilton Garden Inn New York Times Square South was seemingly flawless! We appreciate your positive rating on Expedia and remain devoted to providing exceptional experiences for all our guests. Our team looks forward to your return. Safe travels.

8/10 Good

Chesson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, many places within walking distance Parking going to run you $50 dollars a day depending on what size vehicle you have. Room was fine. View out of our window was an old abandoned building adjacent to the hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Chesson, it's wonderful to hear that you appreciated the cleanliness of Hilton Garden Inn New York Times Square South and found its location conveniently close to various attractions. We regret any inconveniences you may have experienced regarding the parking costs and the view. For future visits, our front desk can provide other parking solutions and room placements that may better suit your needs. Thank you for your feedback.

10/10 Excellent

LIsa

Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Lisa, thank you for choosing to stay at the Hilton Garden Inn New York Times Square South and for your sparkling score. We're delighted you enjoyed your visit and we are looking forward to hosting you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Chris, thank you for choosing Hilton Garden Inn New York Times Square South and for your outstanding rating. We're pleased to know your stay with us met your expectations and we're looking forward to your next visit. Your feedback serves as a wonderful testament to the experience we aim to provide our guests. Kind regards.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to theatres and subway access.
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Sharon, thank you for highlighting the strategic location of Hilton Garden Inn New York Times Square South. We're glad you found our proximity to theaters and local transportation beneficial. We look forward to being your choice destination when next you visit the city.

10/10 Excellent

TANYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Tanya, thank you for rating your stay at Hilton Garden Inn New York Times Square South. We're thrilled to know that you had a positive experience. We welcome the opportunity to serve you again in the future.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Hope, thank you so much for your succint note. We are delighted to hear that you are planning return visits to Hilton Garden Inn New York Times Square South. We eagerly look forward to hosting you again. Safe travels until then!

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Edward, thank you for choosing Hilton Garden Inn New York Times Square South and for your excellent rating on Expedia. We're glad to know you enjoyed your stay. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Cindy, we're thrilled that you appreciated the cleanliness at Hilton Garden Inn New York Times Square South. We truly believe that a pristine environment contributes to a memorable stay. Thank you for your kind words and we look forward to welcoming you back soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, Rebecca checked us in! You all went above and beyond to celebrate my husbands birthday. Thank you!
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Nicole, we're thrilled to hear that you appreciated the exceptional service provided by Rebecca and the team at Hilton Garden Inn New York Times Square South. We always aim to create memorable experiences for our guests, especially on special occasions like your husband's birthday. Thank you for choosing to stay with us on such a meaningful day. We look forward to welcoming you back for more celebrations in the future!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel adequately met our needs. reasonably priced
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Paul, thank you for your positive review. It's wonderful to hear that the Hilton Garden Inn New York Times Square South met your expectations and provided value for your stay. We appreciated having you as a guest and hope to welcome you back soon.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent and friendly.
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Sylvia, it's wonderful to hear you thought so highly of the Hilton Garden Inn New York Times Square South. Our friendly and excellent service is always a point of pride for us. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Sylvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept so well, my bed and pillow were super comfortable the blackout curtains made my room nice and dark and the peace and quiet was perfect😉👍
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Sylvette, we are thrilled to hear about your terrific stay at the Hilton Garden Inn New York Times Square South! It's wonderful that you found your bed to be extremely cozy and the blackout curtains efficient for a perfect night's slumber. Your remarks mean a lot to us and we can't wait to welcome you back for another peaceful experience.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very friendly, and the place was quiet and clean, near the theater district and the train station it was an excellent location
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Elizabeth, we're thrilled that your experience with us at Hilton Garden Inn New York Times Square South was exemplary. Our central location certainly makes it easy to explore the theater district and beyond. We're thrilled our courteous team members assisted in making your stay a pleasant one and you enjoyed the tranquil and immaculate surroundings. We hope to welcome you back soon.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed for a one night stay. It was satisfactory.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Christopher, thank you for choosing Hilton Garden Inn New York Times Square South for your recent overnight visit. It's delightful to hear your stay met your expectations. We hope to cater your accommodation needs again in the future. Safe travels!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The shower door did not close, but otherwise no issues.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Kathryn, it's good to know you largely enjoyed your stay at Hilton Garden Inn New York Times Square South. When it comes to the challenge you faced with the shower door, we regret to hear that, but appreciate you bringing this to our attention. Necessary steps will be undertaken to ensure an improved experience for our future guests. Looking forward to welcoming you back on your next trip to New York.

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was good. Room clean. Staff friendly. Transportation is a little far and no restaurant attached to hotel. No breakfast provided.
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Alice, it's great to hear you enjoyed your stay at Hilton Garden Inn New York Times Square South. Your recognition of the cleanliness and our friendly team members is appreciated. We take note of your feedback on the distance to transportation and the lack of an onsite restaurant and breakfast offerings. Your input helps us adjust to better meet guest needs in the future. We hope to see you again for another satisfactory stay!

10/10 Excellent

Nathaniel

Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Nathaniel, thank you for rating your stay at Hilton Garden Inn New York Times Square South. It's wonderful to see such high marks. We very much look forward to welcoming you back again in the future.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was very helpful.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing this wonderful review with us, Nancy!We're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn New York Times Square South! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!

8/10 Good

Sae Rom

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Sae Rom, thank you for your valuable feedback. It's wonderful to hear that Hilton Garden Inn New York Times Square South met your expectations. We will continue to strive for excellence and hope to see you again on your next visit to the city.

8/10 Good

Khorshed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Khorshed, thank you for staying with us at the Hilton Garden Inn New York Times Square South. We appreciate your rating and hope to welcome you back for an even more enhanced experience in the future.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Richard, it's fantastic to hear that you appreciated the warm friendliness and helpful demeanor of our team members at Hilton Garden Inn New York Times Square South. Thank you for sharing, we truly hope to see you again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Jasmine, we're thrilled to hear that you had a good experience at Hilton Garden Inn New York Times Square South. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Kevin, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Kevin, it's heartening to hear that you had a positive experience at the Hilton Garden Inn New York Times Square South. We do prioritize cleanliness and our team is dedicated to ensuring our guests feel welcomed. We look forward to seeing you again.

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to/from Penn Station, Times Square etc. Staff were great, friendly and always willing to help. My only minor issue was the hotel is on a street that did not LOOK all that safe, it was dark and had some sketchy looking individuals. However I do want to stress that at no point was I worried something might occur, just be aware that it appears to look scarier than it is. We are spending another night in NYC after our cruise and I was hoping to stay here again, but unfortunately the rate quoted by the front desk agent has increased by nearly $150 CDN, so we will likely be booking elsewhere. All in all it is/was a great experience and it will be top of the list of/when we return to NYC.
Response from Customer Service on 17 Apr 2024
Will, we're thrilled to know you enjoyed your time at the Hilton Garden Inn New York Times Square South. We're glad you found our location convenient and our team members accommodating. We take pride in creating a welcoming and secure environment despite the initial appearances. We regret to hear you found the updated rate change unfavorable and we understand your choice to explore other options. We do hope that we'll have the opportunity to welcome you back for another great experience during your future trips to the Big Apple.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy the city on a layover.
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Apr 2024
Jennifer, thank you for choosing Hilton Garden Inn New York Times Square South for your layover. We're delighted to hear you enjoyed your stay and the city. We look forward to welcoming you back next time your travels bring you to the area. Safe travels!

10/10 Excellent

Desirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was supper friendly and attentive, our room was also always stocked and cleaned!
Stayed 5 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Desirae, thank you for choosing the Hilton Garden Inn New York Times Square South as your lodging choice. It is wonderful to hear you found our team members to be friendly and attentive. Your mention of a clean and perfectly stocked room reinforces the high standards we strive for. We're looking forward to welcoming you back in the future.

6/10 Okay

Sheeneca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Sheeneca, it's noticeable that your experience at our hotel did not meet your expectations completely. While we always strive for excellence, we understand that there's always room for improvement. We'd appreciate it if you could provide us some specific feedback, which will help us to improve and make sure every stay is an enjoyable one. Thank you for your time.

6/10 Okay

Jonae

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Apr 2024
Thank you for sharing your feedback, Jonae!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to major sight scenes in the City. Everything was in close walking range or transportation range. There was a wide variety of food choices surrounding the hotel. Overall experience was very good.
Stayed 6 nights in Feb 2024
Response from Customer Service on 15 Apr 2024
Amanda, it's delightful to hear that the Hilton Garden Inn New York Times Square South's prime location enhanced your travel experience. We appreciate your feedback noting the convenience of nearby attractions and diverse food options. We hope to welcome you back soon for another positive stay.

8/10 Good

Nick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Nick, we're thrilled you enjoyed the prime location of Hilton Garden Inn New York Times Square South. We hope your travels brought you to many nearby attractions and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Karen

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this place !
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Karen, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn New York Times Square South! We believe it's a place that visitors can truly cherish and it means a lot to us that you echo this sentiment. We look forward to welcoming you back in the future.

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and good location
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Nancy, it's delightful to learn that you appreciated our convenient location and courteous colleagues at Hilton Garden Inn New York Times Square South. Your positive remarks always motivate us to strive for excellence. Thank you and we hope to provide you another splendid stay in the near future.

10/10 Excellent

Kay

Travelled with partner
Liked: Property conditions & facilities
Nice property for NYC.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Kay, it's wonderful to hear that you had a pleasant experience at Hilton Garden Inn New York Times Square South. We couldn't be happier to know that our hotel met your expectations during your visit to NYC. Your positive feedback is very much appreciated. We hope to have the pleasure of serving you again soon.

10/10 Excellent

Christina

Travelled with partner
Liked: Amenities
Easy check in, friendly staff, and great location!
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Christina, it's wonderful to hear you enjoyed your stay at the Hilton Garden Inn New York Times Square South. We're delighted that the ease of check-in, the friendliness of our team members, and our prime location all contributed to a pleasant experience. We can't wait to welcome you back in the future.

10/10 Excellent

Lu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Lu, it's wonderful to know you enjoyed your stay at the Hilton Garden Inn New York Times Square South. We strive to provide a pleasant experience and it's fantastic to learn that we were successful. Thank you for choosing us, we look forward to welcoming you back in the future.