其他設施

Hyatt Place New York/Chelsea的評價

4 out of 5
Hyatt Place New York/Chelsea
140 WEST 24TH STREET, New York, NY

評價

8.4

很好

10 分評分,優異;1182 則評價中有 570 則" "
8 分評分,不錯;1182 則評價中有 341 則" "
6 分評分,一般;1182 則評價中有 141 則" "
4 分評分,欠佳;1182 則評價中有 82 則" "
2 分評分,很差;1182 則評價中有 48 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Weidong

親子同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Room too small
於 2024 年 4 月住了 2 晚
Assistant General Manager 於 2024年4月4日的回應
Dear Weidong, Thank you for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. Feedback like yours helps us as we strive to provide complete guest satisfaction. We appreciate your input and hope you will give us another opportunity the next time you are in the area.Best regards, Justin SchultzAssistant General Manager

10/10 優異

Pui Yee

於 2024 年 1 月住了 4 晚
Assistant General Manager 於 2024年1月27日的回應
Dear Pui Yee, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hyatt Place New York/Chelsea. We look forward to serving you again in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is in a convenient location. Room condition is always good maintained and all staffs are friendly。
於 2023 年 3 月住了 24 晚
Assistant General Manager 於 2023年3月29日的回應
Dear Guest, Thanks for the great review. We know how important it is to stay in clean, comfortable, and well-maintained accommodation, so thank you for recognizing our commitment to outstanding hospitality! It was our pleasure hosting you at Hyatt Place New York/Chelsea, and we look forward to doing so again on your next visit to the city.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

Yen-Ching

於 2023 年 1 月住了 4 晚
Assistant General Manager 於 2023年2月10日的回應
Dear Yen-Ching, Thank you for sharing the friendly rating about your experience at Hyatt Place New York/Chelsea. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

??

讚好:整潔度、職員與服務、設施服務和住宿狀況
高樓層夜景真的超級超級讚!推薦夜景房!前往任何地點都算很方便,位在23街地鐵站附近(但是早餐蠻普通,每天幾乎都一樣,電梯因為樓層高等比較久)
於 2023 年 1 月住了 13 晚
Assistant General Manager 於 2023年2月7日的回應
Dear Guest, Thank you for the excellent review of your stay at Hyatt Place New York/Chelsea. We appreciate you pointing out how much you loved our location and how conveniently we are located to most of the city's attractions. As you stated, our hotel provides our guests with amazing views, and we are delighted this was the highlight of your visit. We have noted your concern regarding your breakfast options, and we will share this with our food and beverage team. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
隔音有點不好
於 2023 年 1 月住了 3 晚
Assistant General Manager 於 2023年1月9日的回應
Dear Guest, It was a pleasure to read your fantastic review of Hyatt Place New York/Chelsea. We strive to provide our guests with outstanding hospitality. We work hard to deliver an excellent experience for all our guests. We have noted your concerns regarding sound insulation and will share them with our team. Thank you for being our guest, and we look forward to being your hotel of choice every time you visit the city.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

PAK HANG

讚好:整潔度和職員與服務
於 2022 年 8 月住了 4 晚
Anisa 於 2022年8月30日的回應
Hello Pak,Thank you for leaving our hotel a rating. We hope you enjoyed your stay and hope to welcome you again soon.Best,

8/10 不錯

hu

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 1 晚

8/10 不錯

Noor

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is great!! Staff is very helpful but the only issue is with the elevators being very busy around breakfast time. You have to wait for sometimes over 30 min to get it stop. We missed our breakfast once because of it. But other than that, great location and wonderful staff.
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月23日的回應
Dear Noor, Thank you for your positive feedback on Hyatt Place New York/Chelsea! We are glad our location was convenient for everything you wanted to do on this visit. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We apologize for the inconvenience with the elevators during breakfast time and appreciate your understanding. Your comments are valuable, and we'll work on improving this aspect. We look forward to welcoming you back for another great stay!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

10/10 優異

Anne (Mill Valley)

讚好:整潔度
於 2024 年 5 月住了 2 晚

10/10 優異

Jacqlyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really great hotel with a beautiful view. Easy walk to subway.
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月23日的回應
Dear Jacqlyn, Thank you for your excellent review of Hyatt Place New York/Chelsea! We are thrilled you enjoyed the beautiful views, and our convenient proximity to the subway enhanced your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another great stay soon!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

8/10 不錯

Kazuhiro

商務旅客
讚好:整潔度、職員與服務和住宿狀況
朝食会場が混み合っていたため席を確保するのに時間がかかった
於 2024 年 5 月住了 2 晚
Assistant General Manager 於 2024年5月23日的回應
Dear Kazuhiro, Thank you for your feedback on Hyatt Place New York/Chelsea. We're glad you joined us for breakfast. We appreciate your patience during busy times and will continue to improve our service. We hope to see you again soon for another enjoyable experience!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

10/10 優異

leila

讚好:整潔度、職員與服務和住宿狀況
Belle hôtel!
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月22日的回應
Dear leila, Thank you for your wonderful feedback! We are thrilled that you appreciated the beauty of Hyatt Place New York/Chelsea. Your satisfaction is our priority, and we hope you continue to enjoy many aspects of our hotel. We look forward to welcoming you back for another memorable stay!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Stephanie

讚好:整潔度、職員與服務和住宿狀況
2nd time staying there. Decent for a quick trip. The area at night was a bit dodgy. Staff are always pleasant.
於 2024 年 5 月住了 2 晚
Assistant General Manager 於 2024年5月22日的回應
Dear Stephanie, Thank you for your loyalty and positive feedback! We are glad you found Hyatt Place New York/Chelsea suitable for your getaway. Our team strives to ensure a pleasant experience, so we love knowing you continue to enjoy our hospitality and comfortable accommodations. We appreciate your observations about the area and look forward to welcoming you back soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Lise

讚好:整潔度、職員與服務和住宿狀況
Gestion des ascenseurs n’est pas optimale.
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月22日的回應
Dear Lise, Thank you for your feedback regarding elevator efficiency at Hyatt Place New York/Chelsea. We are actively addressing this to improve your experience. We hope your overall stay was enjoyable and look forward to welcoming you back soon for an enhanced experience.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 優異

Catherine Lynn

讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the location, cleanliness, friendly staff and the workout room
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月22日的回應
Dear Catherine, Thank you for your feedback about our prime location at Hyatt Place New York/Chelsea. Our team takes immense pride in creating a fresh and inviting atmosphere and exceptional service for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you, and we can't wait to welcome you back for another fantastic stay.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Joseph

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A good area and an excellent place to stay in
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月22日的回應
Dear Joseph, Thank you for your positive feedback! We're thrilled to hear you enjoyed our prime location and had an excellent experience at Hyatt Place New York/Chelsea. Our aim is to provide exceptional stays for our guests, and we are glad to have exceeded your expectations. We look forward to welcoming you back soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Yang

讚好:整潔度、職員與服務和住宿狀況
The room is too small.
於 2024 年 5 月住了 6 晚
Assistant General Manager 於 2024年5月21日的回應
Dear Yang, We appreciate you taking the time to leave feedback regarding your experience at Hyatt Place New York/Chelsea. It is a pleasure to see your generous rating, and we hope you had a great experience overall. However, we regret the room's size fell short of your expectations. Despite this, we hope you were able to enjoy other aspects of your stay. We appreciate your insights, as we always want to know how we can enhance our guests' comfort and satisfaction. We look forward to the opportunity to welcome you back for a more outstanding visit in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Ylorie (Mamaroneck)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are small with great views (we were on the 43rd floor facing the Empire State Building skyline, which was amazing). Bar food was tasty and enclosed rooftop was relaxing. Easy (free weekend) street parking and restaurants are walkable.
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月20日的回應
Dear Ylorie, Thank you for highlighting your experience at our hotel. We're pleased you enjoyed the stunning views from our high floors, the tasty bar food, and the relaxing atmosphere of our rooftop. Our convenient location with street parking and nearby amenities adds to the overall experience. We look forward to welcoming you back for another enjoyable stay at Hyatt Place New York/Chelsea!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 優異

Ettore

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月21日的回應
Dear Ettore, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing an enjoyable experience for our guests. We enjoyed having you as our guest and look forward to welcoming you back to Hyatt Place New York/Chelsea soon!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Renae (West Orange)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was good, ease of checking in, checking out and room was very nice. Was a little loud at times but to be expected in a busy hotel. Overall good experience.
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月20日的回應
Dear Renae, Thank you for your positive feedback about your experience at Hyatt Place New York/Chelsea! We are delighted you had a seamless check-in and check-out experience and appreciate our comfortable room. While we apologize for any noise concerns, we're pleased your overall stay was enjoyable. We look forward to welcoming you back for another pleasant visit soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 優異

Haycha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and check in went smoothly. Our window had direct view to the empire state which was very pretty at night. Small room, but comfortable for two people. Parking was a pain to find and we had to park in a different garage than the one listed on the website because of street closure. Other than that, it was a nice stay of you don't mind the smell of urine in the streets of the big apple. Everything was within walking distance and there are many dining options. Bike rentals everywhere!
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月21日的回應
Dear Haycha, Thank you for the fantastic rating and for the generous comments about your time at Hyatt Place New York/Chelsea. We are pleased to read that you found our accommodations clean and enjoyed the smooth check-in process. The view of the Empire State Building from our hotel is indeed a highlight for many guests, and we're glad it added to your enjoyment. Further, we are happy our convenient location contributed to your satisfaction. We do apologize for the unforeseen situation you faced with parking and regret any inconvenience caused by the conditions surrounding our area. We hope this did not keep you from enjoying all that our vibrant city has to offer, and we look forward to welcoming you back for another fulfilling stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Stephanie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is great and the hotel is clean and safe
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月20日的回應
Dear Stephanie, Thank you for your positive feedback about Hyatt Place New York/Chelsea! We are delighted you appreciated our excellent location and our commitment to cleanliness and safety. Your satisfaction is our top priority. We look forward to welcoming you back for another enjoyable stay in the heart of New York City!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 優異

Amanda

讚好:整潔度、職員與服務和住宿狀況
My favorite property in Manhattan
於 2024 年 5 月住了 2 晚
Assistant General Manager 於 2024年5月19日的回應
Dear Amanda, We greatly appreciate you taking the time to provide your generous review. It is heartwarming to be considered your favorite place to stay in Manhattan! Your patronage means the world to us, and we can't wait to have you back soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Kayla

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月19日的回應
Dear Kayla, Thank you for taking the time to leave your rating! It is rewarding to learn that you enjoyed your time at Hyatt Place New York/Chelsea! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

France

讚好:整潔度、職員與服務和住宿狀況
Très bon service à la clientèle, j’avais demander literie sans plume, à mon arrivée j’ai vérifier oreillers et elles étaient en plume. J’ai appeler à la réception et 10 mins plus tard tout était corriger.
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月20日的回應
Dear France, Thank you for your feedback on your recent stay at Hyatt Place New York/Chelsea! We appreciate you letting us know our associates went over and beyond in handling your requests. Your comfort is important to us, and we look forward to hosting you again for another enjoyable experience.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Danielle

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pretty good option! Good location for catching the metro or walking over to the highline. Friendly staff, clean room, solid (free) breakfast
於 2024 年 5 月住了 2 晚
Assistant General Manager 於 2024年5月15日的回應
Dear Danielle, Thank you for the thoughtful feedback regarding your time at Hyatt Place New York/Chelsea. We're delighted to see that you found our location convenient for accessing the metro and exploring attractions like the High Line. Providing attentive service and clean accommodations is our priority, and we're glad that our devoted team members made this happen for you. Additionally, We are happy to know that you enjoyed our complimentary breakfast offerings. We appreciate you being our guest and hope to continue serving you whenever you return to New York City.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

MaryAnn

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was a good choice for a quick weekend trip to NYC. Good location, walkable for sites along Hudson River (High Line, Pier 57, Little Island) as well as West Village, Flatiron, etc. Clean, nice services and very pleasant and helpful staff.
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月14日的回應
Dear MaryAnn, Thank you for sharing your experience at Hyatt Place New York/Chelsea. We're delighted to know that you found us to be an ideal option for your weekend trip to NYC. Our convenient location near the Hudson River and various attractions indeed makes exploring the city more accessible. We're also pleased that you enjoyed our immaculate rooms and devoted guest services. It will be a pleasure to pass along your compliments to our team members. We loved hosting your visit and look forward to your return.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Laurel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Terrific city view!
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月14日的回應
Dear Laurel, We appreciate you staying with Hyatt Place New York/Chelsea and sharing your excellent review. We are thrilled our breathtaking city views contributed to your enjoyment. We love providing our guests with exceptional experiences and hope to have the pleasure of hosting you again soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

6/10 一般

Rodrigo

讚好:整潔度
Buen hotel bien ubicado, estaciones de metro cercanas, la habitación muy pequeña (lo habitual en NY) viajar con maleta pequeña
於 2024 年 5 月住了 5 晚
Assistant General Manager 於 2024年5月14日的回應
Dear Rodrigo, Thank you for staying with us and sharing your review. We are glad you enjoyed our hotel's convenient location, with easy access to nearby subway stations. While we understand that room sizes in New York are cozier compared to other places, we apologize if this impacted your comfort during your stay. Your comments are valuable to us as we continually strive to provide comfortable accommodations for all our guests. We appreciate you being our guest and hope to welcome you back in the future.Best regards, Justin SchultzAssistant General Manager

8/10 不錯

Oliver (Waterloo)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was up to date, clean, quiet, well run. Included breakfast was good with a good selection but a bit of a mob scene with so many hotel guests.
於 2024 年 4 月住了 4 晚
Assistant General Manager 於 2024年5月14日的回應
Dear Oliver, Thank you for choosing Hyatt Place New York/Chelsea and taking the time to post your kind review. It's fantastic to see that you appreciated our continued efforts to maintain an immaculate and satisfying atmosphere for our guests. We're also pleased you enjoyed the included breakfast and found the selection to your liking, although we apologize for any inconvenience caused by the crowds. Your comments are valuable to us as we continually strive to enhance our guest experience. It was a pleasure accommodating you, and we hope to welcome you back for another pleasant stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

6/10 一般

Stacey (Southfield)

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
I was shocked by how extremely small this room was! We had a gorgeous view and the room was clean, but it was so tiny. There is no parking there, so they sent us to a 3rd party parking lot they recommend, which was $90 a night!! We found out later we could have parked closer for a much lower cost. This is within walking distance to the subway and a bunch of great restaurants, but I would probably not stay there again.
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月14日的回應
Dear Stacey, Thank you for reviewing your stay with us. It is nice to read that you enjoyed the view and appreciated our prime location. However, we regret any inconvenience caused by the size of the room. Additionally, we apologize for any confusion you experienced with our parking. Your comments are valued, as we always want to know how we can enhance our guests' experiences. We will review your insights internally to ensure a more convenient and satisfying visit for our future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards, Justin SchultzAssistant General Manager

6/10 一般

Katy (Arlington)

伴侶同遊
讚好:整潔度和職員與服務
Elevator wait is very long and inconvenient, room is very small, elevator noise is loud into the room.
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月13日的回應
Dear Katy, Thank you for choosing us and sharing your thoughtful review. We apologize for the elevator waiting time and noise disturbances you encountered. Additionally, we regret that our room size fell short of your expectations. While we strive to provide a seamless stay for all guests, we are sorry for any inconvenience you experienced. Your comments will be shared with our team, as we always want to know how we can enhance our guests' satisfaction. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards, Justin SchultzAssistant General Manager

10/10 優異

Faris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 5 晚
Assistant General Manager 於 2024年5月13日的回應
Dear Faris, Thank you for taking the time to leave your generous review! It is rewarding to see that you enjoyed your time at Hyatt Place New York/Chelsea. We look forward to hosting you again soon for another great experience. Have a wonderful day!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

Mayuresh (Santa Clara)

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked the location. It’s very convenient and safe. We had room with skyline view. It was awesome. Rooms are very tiny. Toilets are compact and has sliding door that doesn’t fit properly. If you just need place to sleep, it’s great but spending time in room is not comfortable. Our TV didn’t work but we didn’t complain as we didn’t need it
於 2024 年 4 月住了 4 晚
Assistant General Manager 於 2024年5月13日的回應
Dear Mayuresh, Thank you for reviewing your experience at our hotel. We are glad that you appreciated our convenient and safe location, as well as the stunning skyline view from your room. However, we regret to learn that the rooms' layout fell short of your expectations and apologize for the oversight regarding the TV. Please accept our sincerest apologies for any inconvenience these issues may have caused during your stay. Your feedback is invaluable to us, and we will address these concerns to ensure our guests have a more comfortable experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Valerie

super staff.
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月12日的回應
Dear Valerie, Thank you for choosing Hyatt Place New York/Chelsea. Our team strives to deliver a homelike stay with seamless service and accommodations, and your kind remarks about our staff are greatly appreciated. We are committed to ensuring a welcoming environment for our guests and are pleased to know we are succeeding. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Louie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I will stay at this astonishing hotel again. The breakfast was great.
於 2024 年 5 月住了 4 晚
Assistant General Manager 於 2024年5月12日的回應
Dear Louie, Thank you for sharing your delightful experience at Hyatt Place New York/Chelsea. We're pleased to see that you had an enjoyable time with us and that you appreciated our breakfast offerings. Your kind feedback made our day, and we look forward to welcoming you back to our hotel for another exceptional stay soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Volker (Gemmrigheim)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Abundant breakfast. Good location. Friendly, attentive staff
於 2024 年 5 月住了 7 晚
Assistant General Manager 於 2024年5月12日的回應
Dear Volker, Thank you for the excellent review regarding your recent stay at Hyatt Place New York/Chelsea. We are genuinely pleased that you enjoyed our breakfast offerings. Moreover, we are pleased our convenient location and impeccable hospitality contributed to your satisfaction. We strive to create a positive and memorable experience for all our guests, and your kind words serve as motivation for our team. Thank you for choosing us, and we hope to welcome you back for another enjoyable visit in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

4/10 欠佳

Anthony (Ovid)

伴侶同遊, 商務旅客
不滿:職員與服務、設施服務和住宿狀況
Unfortunately n handicap accommodations or accessibility. No handicapped parking had to walk three blocks and very expensive. Small room and difficulty maneuvering around the room. Linen cage for housekeeping was in front of door at arrival and later blocked doorway even after informing the front desk. Was not informed of $100.00 deposit which I have not received back to date.
於 2024 年 5 月住了 2 晚
Assistant General Manager 於 2024年5月9日的回應
Dear Anthony, We appreciate your feedback and apologize for the challenges you faced during your stay. Ensuring accessibility and convenience for all guests is paramount to us, and we regret any inconvenience caused. Your comments regarding the room size and housekeeping are duly noted, and we will address them promptly. We apologize for any oversight regarding the deposit. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. Thank you for choosing us, and we hope to provide you with an improved experience in the future.Best regards, Justin Schultz,Assistant General Manager

10/10 優異

Danielle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was amazingly friendly
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月9日的回應
Dear Danielle, Thank you for mentioning the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Your compliments serve as encouragement to all of us. We look forward to welcoming you back soon for another delightful visit to Hyatt Place New York/Chelsea!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

10/10 優異

Emily Morgan

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Room was small but spacious for a NYC hotel. The house keep cart stored in the hallway was a bit bothersome.
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月8日的回應
Dear Emily, It's great to hear you found the room at Hyatt Place New York/Chelsea spacious despite the typical size constraints in NYC hotels. We aim to provide comfortable accommodations despite the urban setting. Your comment about the housekeeping cart is duly noted, and we'll address it to enhance our guests' comfort. We hope to welcome you back for an even more enjoyable experience soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

6/10 一般

nathalie

家人同遊
讚好:整潔度和職員與服務
I didn't think there was anything special about this hotel, apart from the location. The breakfast is very mediocre. The room was small, with no dresser and nowhere to put your suitcase if more than 1 person.
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月7日的回應
Dear Nathalie, We regret to read that your stay was anything other than the perfect experience we strive to deliver. While we are glad our location served your needs, we apologize for failing to meet your expectations in the outlined areas. We have duly noted your remarks regarding our breakfast and rooms' layout. We are committed to enhancing our guests' experiences and will review these matters internally to ensure a more fulfilling visit for our future guests. Your feedback is invaluable to us, and we hope you will give us another opportunity to exceed your expectations on your next visit.Best regards, Justin Schultz,Assistant General Manager

10/10 優異

JaeIn

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s new renovation and clean , nice view. great.
於 2024 年 5 月住了 1 晚
Assistant General Manager 於 2024年5月6日的回應
Dear JaeIn, Thank you for choosing Hyatt Place New York/Chelsea for your recent stay. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We are also glad to see you loved our newly remodeled accommodations and enjoyed the stunning view. We believe an excellent stay begins with fresh, clean rooms. We hope we will be your hotel of choice every time you visit NYC. Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 不錯

Vicki Shernjeet

家人同遊
讚好:整潔度、職員與服務和設施服務
Great location walkable to all areas and lots of food
於 2024 年 5 月住了 3 晚
Assistant General Manager 於 2024年5月7日的回應
Dear Vicki, Thank you for reviewing your stay at Hyatt Place New York/Chelsea. We pride ourselves on our central location and convenient services. Therefore, it is a pleasure to know that you appreciated our walkability to nearby areas and eateries. We loved having you as our guest and hope to have the opportunity to host you again whenever you return to our area.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

4/10 欠佳

Ettore (san giorgio a cremano)

讚好:整潔度和職員與服務
不滿:住宿狀況
La struttura è gestita malissimo e non è colpa del personale! Ascensori insufficienti, colazione nonall’altezza e stanze ridicole!
於 2024 年 4 月住了 8 晚
Assistant General Manager 於 2024年5月5日的回應
Dear Ettore, Thank you for choosing us for your visit to New York. We apologize that your experience was anything other than exceptional. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed to enhance our guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to restore your faith in us on a future visit.Best regards, Justin Schultz,Assistant General Manager

10/10 優異

Cyrus

讚好:整潔度、職員與服務和住宿狀況
Nice place but didn’t care that I had to squeeze around the housekeepers cart that stayed out all night.
於 2024 年 4 月住了 1 晚
Assistant General Manager 於 2024年5月5日的回應
Dear Cyrus, We appreciate your feedback about your recent stay at Hyatt Place New York/Chelsea and are glad you had a pleasant stay overall. We apologize for any inconvenience caused by the housekeeping carts. Your comfort is our priority, and we'll address this to ensure a seamless experience for all guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 優異

Flor Liduvina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great stay
於 2024 年 4 月住了 1 晚
Assistant General Manager 於 2024年5月3日的回應
Dear Flor Liduvina, We are delighted that we could exceed all of your expectations and that you loved your visit to Hyatt Place New York/Chelsea. We appreciate you taking the time to let fellow travelers know about your experience. Thank you for your stay, and we look forward to welcoming you soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 不錯

Tiffany

家人同遊, 親子同遊
讚好:職員與服務、設施服務和住宿狀況
It was really nice in terms of being accessible to Manhattan. The rooms are very small but everything else 10/10
於 2024 年 4 月住了 3 晚
Assistant General Manager 於 2024年5月3日的回應
Dear Tiffany, We are delighted you found Hyatt Place New York/Chelsea conveniently located for exploring Manhattan! Thank you for your high praise. While our rooms may be cozy, we're thrilled everything else met your expectations flawlessly. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

Marie-Ève

伴侶同遊
讚好:職員與服務和住宿狀況
Amazing view!
於 2024 年 4 月住了 3 晚
Assistant General Manager 於 2024年5月2日的回應
Dear Marie-Ève, Thank you for choosing Hyatt Place New York/Chelsea and for your fantastic review. We always aim to provide an exceptional visit for our guests. Therefore, we are delighted we made this happen for you with our breathtaking city views. We loved accommodating your stay and hope to welcome you back soon for another memorable experience.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 優異

tammie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The staff were all very nice and helpful. We loved our stay. We had a killer view and the location was good. Very easy to find public transportation. Penn station is in walking distance or a few minutes by subway. You can get to newark airport from penn station. I will stay here again.
於 2024 年 4 月住了 1 晚
Assistant General Manager 於 2024年5月5日的回應
Dear Tammie, Thank you for your excellent review! We are thrilled to hear that you enjoyed your stay at Hyatt Place New York/Chelsea. Our team takes pride in providing exceptional service, and it's lovely to know you are already planning to return. With our prime location and stunning views, we're glad you had an unforgettable experience. We look forward to welcoming you back soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea