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Reviews of Kasa The Duffy Times Square

2 out of 5
Kasa The Duffy Times Square
414 W 46th St, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 218 out of 312 reviews" "
Rating 8 - Good. 81 out of 312 reviews" "
Rating 6 - Okay. 6 out of 312 reviews" "
Rating 4 - Poor. 5 out of 312 reviews" "
Rating 2 - Terrible. 2 out of 312 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Amazing boutique hotel that was so quiet, yes quiet in the city that never sleeps! Room was big and comfortable, centrally located and virtual check was really easy. Will definitley be back!
Stayed 4 nights in May 2023

4/10 Poor

Manuel

Disliked: Cleanliness, property conditions & facilities
Location is the best point. Room was musty. Sparse decoration. Patched paint job in the room.
Stayed 1 night in May 2023

10/10 Excellent

Tatjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and spacious enough room with amenities. Loved the lobby and the little kitchenette. Definitely will come back again!
Stayed 3 nights in Apr 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Micah

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

8/10 Good

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet hotel in a good location
Had a pleasant stay in this conveniently located and quiet hotel. The room was comfortable, although there is no housekeeping service. The former version of the hotel served breakfast. Only coffee and tea are now available. The absence of an elevator is a small problem if you are staying on an upper floor and have a lot of luggage. The absence of staff who are physically present also creates a problem if you encounter any issues. Of most serious concern, was the lack of any place to store luggage if you arrive early or have a flight, train, etc. that leaves considerably after the hotel's 11:00 a.m. checkout.
Stayed 2 nights in Mar 2023

10/10 Excellent

Eliska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest... I was shocked how big was my room. I mean I expected something tiny and small bcs NY but this was really amazing. Unfortunately I extended my stays there for 2 nights extra bcs my flight got canceled and everything worked fine. Coffee was also good obly one thing - nobody restocked capsules so I guess when hotels is full this can be a little bit problematic.
Stayed 3 nights in Jan 2023

10/10 Excellent

Gerald

Stayed 1 night in Jan 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in!
Stayed 1 night in Dec 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n Comfortable perfect for us
Hotel interior was great, perfect for our stay, 10 min walk to Times Square, exterior not so great, dilapidated building next door and the shack of a restaurant from Orus directly out the front may put people off. Our room was the rear building of the 2 and on the 3rd floor and overlooked the small courtyard, not the greatest of views but we only slept here. Virtual front desk and code to get in the room was fine and worked well. Room, hotel and lobby was immaculate clean, very quiet area and close to local bars, shops and restaurants. Small kitchen in lobby was fine to make a coffee etc although cold water tap was just a dribble, could be improved if you wanted to fill your own water bottles etc, I used the tap in the bathroom, water was fine to drink. Shower worked well and was plenty hot, lots of towels but they were very small. Bed was comfy but very springy n bouncy which meant disturbing partner when turning or getting in or out of the bed, it was comfy to sleep on though. I would have liked my own kettle for the room with some paper cups etc. Room had a fridge, iron and ironing board. The fridge was a little noisy. Heating was good if a little too warm for me so I had to open the small window from time to time, this gave access to the fire escape if needed. TV comes with ROKU which I was not familiar with, it does have Disney and Netflix which I signed in with my own account, useful for a bit of unwinding. Overall the Room was clean and very comfortable.
Stayed 5 nights in Dec 2022

10/10 Excellent

Valerie

Stayed 1 night in Nov 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing. I will stay there again.
Stayed 1 night in Nov 2022

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our stay here, it was clean, private, and and is within walking distance to all the restaurants and attractions in the area.
Stayed 1 night in Oct 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, close to subway
Stayed 4 nights in Sep 2022

10/10 Excellent

Elton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Jeremy

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Team Kasa on 9 Sept 2022
Thank you for your positive rating! It serves as an inspiration for our team to continue delivering the best experience for our guests. We look forward to welcoming you back next time you visit our city. See you back soon at The Duffy!

10/10 Excellent

Konstantinos

Stayed 2 nights in Aug 2022

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checking in
Stayed 2 nights in Aug 2022
Response from Team Kasa on 16 Aug 2022
Hi Cory, we're happy that you found the ease of check-in memorable about our property. We look forward to welcoming you back at The Duffy!

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Stayed 2 nights in Aug 2022
Response from Team Kasa on 11 Aug 2022
Thank you for your "fantastic" review, Seth! We look forward to welcoming you back to The Duffy on your future travels to NYC!

8/10 Good

Shawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the "Spartan but sharp" room décor and the courtyard.
Stayed 1 night in Jul 2022
Response from Team Kasa on 11 Aug 2022
Thank you for your positive rating, Shawn! We're glad you approve of our decor! We look forward to having you back soon!

6/10 Okay

Andreas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The concept of the property is great. Very efficient but it is registered as a hotel and there was no cleaning service to the room at all during the 3 night stay and nowhere in the data mentioned there woud be no service. The common area always smelled fresh. Outside the it is another story, it was dirty and a lot of garbage
Stayed 3 nights in Jul 2022
Response from Team Kasa on 20 Jul 2022
Dear Andreas, we are pleased to inform you that Housekeeping Service is available upon request, for a fee. Our Guest Experience Team can arrange this for you at any Kasa property you visit. We thank you for your feedback and hope you will consider staying with us again on your next trip to New York.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, room was okay. Could not work the shower and bed was way too soft
Stayed 2 nights in Jul 2022
Response from Team Kasa on 20 Jul 2022
We apologize if you encountered challenges with our shower and if the bed in your unit was not suitable for your liking. We appreciate your feedback and we hope you can give us another chance to serve you on your next visit to New York.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy check in but air conditioner is very close to bed and is very loud.
Stayed 1 night in Jul 2022
Response from Team Kasa on 20 Jul 2022
Thank you for your positive comment regarding our location. We apologize if the air conditioner in your room did not allow you to have a restful sleep. Please let us know next time you visit so we can provide you with more comfortable accommodations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect spot to stay while visiting the city- I’m even hesitant to leave a glowing review because I selfishly want to keep it an under the radar gem! Great rooms, nice amenities, fantastic location, and couldn’t have been easier- all at a super affordable price. I’ll definitely be back!
Stayed 4 nights in Jun 2022
Response from Team Kasa on 20 Jul 2022
Thank you for your kind words! We are so happy to hear that you had an exceptional stay and we look forward to welcoming you back on your future travels to New York!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical for NYC
Small room which is typical for NYC. Ours backed up to a courtyard which was nice until someone decided to take his meetings there starting early and going all day, and I could hear every word. I did like the area the hotel is located; overall quiet and safe with lots of restaurant options.
Stayed 2 nights in Jun 2022
Response from Team Kasa on 20 Jul 2022
Hi Michelle! Thank you for your review! We are sorry to learn that your stay was significantly impacted by noise from another guest. Our courtyard is usually a peaceful space, which hopefully you can enjoy next time you visit!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique like hotel
Stayed 2 nights in Jun 2022
Response from Team Kasa on 20 Jul 2022
Thank you for your positive rating, David! We look forward to having you back next time you visit New York!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Great location. Clean, comfortable room. Used a luggage storage app to store our bags down the street before check-in so not having a front desk wasn't a problem.
Stayed 4 nights in May 2022
Response from Team Kasa on 20 Jul 2022
Thank you for your positive review! We're pleased to know that you had an enjoyable time at the Duffy because of its comfort, cleanliness, and convenience. We look forward to having you back next time you visit New York City!

10/10 Excellent

Christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access. Shower had great water pressure!
Stayed 2 nights in Apr 2022
Response from Team Kasa on 8 Jun 2022
We're happy to hear you had a great experience at The Duffy, Christi! We look forward to having you back on your next adventure to New York City!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to end date night!
The room was very clean and quiet, and we really felt like we had the whole place to ourselves and didn't even realize there were others there. The room was a little on the smaller side, but it was very clean and comfortable overall. The bed was the perfect size for the two of us, but the pillows felt a little off, and the memory foam bed was something that we needed a bit to get used to. Overall, it was a nice experience, would totally recommend for a romantic evening.
Stayed 1 night in Apr 2022
Response from Team Kasa on 8 Jun 2022
Thank you for your positive review. We're thrilled to hear that you had a romantic evening at The Duffy! We hope you think of us again next time you visit New York City. We love nothing more than being a part of our guests' happy memories!

2/10 Terrible

arthur

Disliked: Staff & service
There is no staff, everything is by touch pad. my room was on the second floor. It was a walk up by a very narrow stairwell, I had a heavy bag and am 67 years old. It was treacherous. Street noise was terrible and I had to communicate by text and got no support. I asked for someone to come and help me carry the bag down at 10:55. They said they would get back to me and they did at 1:30!
Stayed 1 night in Apr 2022
Response from Team Kasa on 18 Apr 2022
Dear Arthur, We are very sorry for the inconvenience you experienced as a result of the lack of an elevator at our property. We shall communicate this with the appropriate channels to make sure that this piece of important information is clearly shared with our guests. We also acknowledge that we fell short of delivering fast and efficient service while assisting you with your luggage request. Our property is operated by a Virtual Front Desk, and we sincerely apologize if our system, along with the limitations of our facilities left you with an unsatisfactory experience. As our small company continues to grow and we improve our products and services, we hope that you can give us another chance to redeem ourselves in your future travels.

4/10 Poor

Lipika

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is not a hotel. Just one step up from a hostel.
Stayed 1 night in Apr 2022
Response from Team Kasa on 18 Apr 2022
Dear Lipika, we are very sorry to hear that our property did not live up to your expectations. The Duffy was thoughtfully designed to suit the needs of tech-savvy, independent travelers. As such, you may notice that there are elements of a traditional hotel that are not visible at our property (such as a Front Desk). If there is anything we can improve upon, please do not hesitate to connect with our Guest Experience Team. Our best source of learning is customers like you, and we greatly appreciate your feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. It was clean, quiet and we felt safe.
Stayed 3 nights in Feb 2022

8/10 Good

Kristen

Stayed 3 nights in Dec 2021

10/10 Excellent

Katharine, Cortlandt Manor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and conveniently located for Broadway area. I am long time NYer and Times Square is my least favorite place. This hotel was located on residential street so it did not have the Times Square vibe. For those who like Times Square, it was near enough. Easy to walk to the west side piers and pedestrian river walks.
Stayed 2 nights in Dec 2021
Response from Kasa Living on 28 Dec 2021
Katharine, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Odd Check In System, Centrally Located
A bit of an odd check-in as there are no staff on site, so you need to punch in a code to get in. The weird thing is that the code to get into the front door was also the code to my room, so some safety issues there I think. Otherwise, very clean and comfortable spot. Nice little courtyard between the lobbies and rooms — that is a rarity in the city. Free coffee and tea in the lobby. Obviously a great launching point to explore the city and take in shows/concerts at MSG.
Stayed 1 night in Oct 2021
Response from Kasa Living on 9 Dec 2021
William, We're glad to hear you enjoyed your stay with Kasa! Rest assured, everyone has their own unique code for both the front door and the room. We hope to host you again in the future, and wish you safe travels and happy holidays! Here to help, Team Kasa

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Would stay again!
Stayed 4 nights in Sep 2021
Response from Kasa Living on 7 Dec 2021
Zachary, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

8/10 Good

Catherine

Stayed 2 nights in Sep 2021

10/10 Excellent

Luyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ease of checking in/out and the location of this place.
Stayed 3 nights in Nov 2021
Response from Kasa Living on 12 Nov 2021
Luyen, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. I prefer a front desk person but they were prompt about answering phone questions
Stayed 2 nights in Nov 2021
Response from Kasa Living on 9 Nov 2021
Susan, We're glad to hear you enjoyed your stay with Kasa! Thank you for your helpful feedback. We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Emily Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and the place is only a few blocks away from all the fun events!
Stayed 2 nights in Nov 2021
Response from Kasa Living on 9 Nov 2021
Emily Anne, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Melody

Stayed 5 nights in Oct 2021

4/10 Poor

Ashley

Disliked: Staff & service, amenities, property conditions & facilities
I'm surprised by the great reviews. The toilet was running the entire time I was there, there were hairs in the bathroom and fridge, and the bed squeaked with every slight movement. My maintenance request to fix the toilet went ignored. The courtyard was cute but closed from 9 pm - 8 am; I never saw anyone using it. These were basic and uncomfortable accommodations, and I left a night early and stayed elsewhere.
Stayed 4 nights in Oct 2021
Response from Kasa Living on 22 Oct 2021
Ashley, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2021
Response from Team Kasa on 19 Oct 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No staff at the property so the check-in process was digitized. For some this may be a perk given the pandemic, however I found it cumbersome to not have people on site. In addition to the rate for the room there were hidden fees like luggage storage and cleaning. You had to go through third parties in order to have the basic amenities offered by other hotels. Moreover in hotels with receptionists you might be afforded the courtesy of a late check out or early check in as they know the customer flow.
Stayed 1 night in Sep 2021
Response from Kasa Living on 30 Sept 2021
Jose, Thank you for staying with Kasa and for your feedback. We appreciate you letting us know about your experience and hope we will be able to host you again at one of our many locations across the country. Here to help, Team Kasa

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and customer service! Quick responses! However, Trash piled up Nextdoor was very disappointing. Second visit; same problem.
Stayed 3 nights in Sep 2021
Response from Kasa Living on 24 Sept 2021
Pamela, thank you for your feedback! We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness
Good location for us.
Stayed 2 nights in Aug 2021
Response from Team Kasa on 11 Sept 2021
Pamela, we're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great but a Tad Mildewy
Great location, nice room, but a bit mildewy
Stayed 3 nights in Aug 2021
Response from Kasa Living on 24 Sept 2021
Christopher, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa