2/10 糟糕
Trisha
2025 年 8 月 28 日
不满意：员工和服务
No parking
I did a last minute booking since I live 1 hour away came back to my room to have no parking in the hotel, the staff informed me to go out and look for parking mind u I don’t know the area and it was late at night this hotel is middle of nowhere, me as a woman shouldn’t walk alone in that area, no lights and nowhere to park my car anywhere within two or half a block away from the hotel they wanted me to park my car 10 or 13 blocks away, then walk back to the hotel. Alone in the dark. Then the front desk advise me to go upstairs to the room and they will call me to let me know when somebody moves their cars who say stuff Now I’m trying to fight to get my refund because I never stood in the room and now the managers is giving me a hard time for services that I never received. as a customer that rents out a room for the night expects parking no matter what. This took time on my vacation and also a hardship for me driving back up a hour drive. All I wanted to do is go and sleep. Then now I have to drive up an hour very very tired. This is very bad customer service.
Trisha
2025 年 8 月入住 1 晚