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Reviews of La Quinta Inn & Suites by Wyndham New York City Central Park

2.5 out of 5
La Quinta Inn & Suites by Wyndham New York City Central Park
31 W 71st St, New York, NY

Reviews

6.8
Rating 10 - Excellent. 256 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 133 out of 1001 reviews" "
Rating 2 - Terrible. 169 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Cale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Multiple hairs in bed. Mold on walls. Holes in walls. Genuinely grimy feel all around. Room keys kept deactivating. Faulty door. Lobby was incredibly hot and stuffy. Busy elevator. Clogged toilet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawntel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to central park! Felt very safe and loved that breakfast was included
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One tiny elevator that only seemed to work part time. Supposed to get housekeeping after 3 days, we never did. No fan in bathroom, only 1 lamp, everything else was a harsh overhead light.
Stayed 3 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and definitely a bang for your buck! Incredible location, very friendly staff, fancy-feeling rooms, and delivered much more than promised or expected. My only reservations are the elevator and the infrequency of cleaning services over a 5-6 day visit. Otherwise, fantastic.
Stayed 6 nights in Mar 2024

4/10 Poor

Tyler

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location is great! Front desk staff were hit and miss. One member was great, so friendly and helpful, others didn't even look up from their phone when we arrived. I was not impressed being charged an extra "property charge" on top of what we already paid when we arrived without expecting it. Included breakfast was good. We had a queen room, it was tiny but quiet bed was comfortable. Small things in poor condition in the room. Overall stay was ok but if we return to NYC we will be looking to stay elsewhere
Stayed 4 nights in Mar 2024

8/10 Good

Rosa Angélica

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The convenience of getting around is superb
Stayed 4 nights in Mar 2024

4/10 Poor

Christopher, Portland

Disliked: Property conditions & facilities
The staff were great. Extremely friendly and helpful. The breakfast was decent and standard free breakfast with eggs, potatoes, and breakfast meat in addition to cereals and bagels. The location is fantastic and only 1/2 block to Central Park. The room was very run down and small. Smaller than I expected for even NYC. The sink in the bathroom was loose and clearly had fallen off wall at one point and the just calked around wall and didn’t firmly attach. Also the facet in the shower was also very loose and not attached to the wall. The door to the room was a hollow core door and was extremely flimsy. If you leaned hard on it, it would flex and almost open. Many of the electrical outlets did not have their covers firmly attached. Finally we did find a random hair on a pillow case when we 1st came in the room. We probably won’t be going back due to the condition of rooms but again, staff were really friendly and helpful and location is great.
Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
This hotel was in a great area if you don't want the hussle of Manhattan. Close to Central Park (a few minute walk) and about 10 minutes from Hudson River in neighborhood with lots of eating options. Close to multiple subways to get to other parts of town. No fancy views but just a clean place with a good bed to catch sleep for the next day of adventures.
Stayed 2 nights in Mar 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was tiny and uncomfortable. Very loud and sounded like something in the wall all night. Staff was always nice and welcoming.
Stayed 5 nights in Mar 2024

8/10 Good

robin

Liked: Cleanliness, staff & service, amenities
I've stayed at this hotel many times. Staff is always helpful and attentive. Seldom seem to stay more than a few months. It suggests management problems or maybe poor treatment of staff. I don't know. There is a value to seeing the same staff that get to know you and it's a welcome feeling.
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Not what was advertised.
Stayed 2 nights in Mar 2024

6/10 Okay

Blesson

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Maryanne

Liked: Cleanliness, amenities, property conditions & facilities
Love the location!
Stayed 1 night in Mar 2024

6/10 Okay

Donovan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower is way too small the water couldn't go below my neck & im 5'9, bed is soft & makes noise, pillows are way too soft but the room was clean, staff was & location was great, so i got what I paid for, could've been better but i was satisfied
Stayed 1 night in Mar 2024

8/10 Good

Charan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Margarita

Travelled with partner
Disliked: Property conditions & facilities
Brown water came out of my shower. Secondly this hotel decided to run my card after checking out 5 times which they were over charging me. I usually never had a problem nor do I like to give bad reviews but this just through me off.
Stayed 4 nights in Mar 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff. The rooms are small but you don’t need much in this big city! Great value and so close to restaurants and things to do. Loved how close we were to Central Park.
Stayed 4 nights in Feb 2024

6/10 Okay

Patrick, Roseville

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times. Great neighborhood.
Stayed 1 night in Feb 2024

10/10 Excellent

Handy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice 👌l don't like the cleaning
Stayed 5 nights in Feb 2024

8/10 Good

Colleen

Stayed 2 nights in Feb 2024

8/10 Good

Tina, Massapequa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay on the Upper West Side, La Quinta Inn was the perfect location. Close to the subways, Central Park, and lots of restaurants. The room was clean and comfortable, the staff was great and the breakfast buffet was very good. The room was very small, but it served our needs so we were happy.
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Rooms were super small. Staff was super friendly and helpful. Breakfast was nice.
Stayed 5 nights in Feb 2024

10/10 Excellent

robin

Business traveller
Liked: Cleanliness, staff & service, amenities
staff is always good but why doesn't anyone stay?
Stayed 1 night in Feb 2024

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and courteous. It’s in a convenient and pretty location next to Central Park. There are good cafes and places to eat within walking distance. The subway is a short, pleasant 2 block walk. Just one heads up, the elevator is slow. I was on the 14th floor. And sometimes it was quicker to walk down all the stairs than to wait for it. It’s a great stay and best part: It’s quiet BIG PLUS for a hotel in New York City.
Stayed 3 nights in Feb 2024

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos are missleading, the room is smaller than it appears. Other than that, the hotel is in a great location and breakfast is great.
Stayed 1 night in Feb 2024

4/10 Poor

Roberto, Corona

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevator not working, I got 8 floor room
Stayed 2 nights in Feb 2024

10/10 Excellent

Ben

Stayed 1 night in Feb 2024

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very great size, the staff were amazing, everything was perfect but the bathrooms. The bathrooms need to be renovated. But besides that this hotel was perfect!!
Stayed 1 night in Feb 2024

10/10 Excellent

Coumba

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Janice John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Appreciate the breakfast and 24/7 coffee - and the opportunity to store our bags after checkout. The elevator was slow but it was an opportunity for exercise.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea Rodriguez

Liked: Cleanliness, staff & service
Look. It’s an older property. Great price for the location and the staff were great! If you need luxury, go elsewhere. If you need a bed for after a long day in a great city on a budget…go for it! And it’s so quiet compared to staying in a busy part of NYC.
Stayed 2 nights in Jan 2024

8/10 Good

teresita

Liked: Staff & service
Stayed 6 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is rough shape. Not very clean, the bathroom was a bit dirty when we arrived. The rooms are incredibly small. Staff was great
Stayed 4 nights in Jan 2024

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful and there is a great breakfast bar.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. Great location.
Stayed 2 nights in Jan 2024

8/10 Good

Andres, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, rooms are small, but is enough when you are all day out of hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Nermeen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so cold the furnace was not working, it took them to long to get us heater . We froze in the room, the phone was not working. It was unpleasant experience
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
I came to NYC for a solo trip and wasn't in the hotel room much. The room was quite small, but had all the basics covered. Bed was very comfortable. I would stay here again, also the location was prime.
Stayed 3 nights in Jan 2024

6/10 Okay

Christina

Travelled with group
Liked: Cleanliness
So-so stay
I paid for a larger room with a desk and queen size bed but was given a smaller room with a double bed. This has happened three times now. The phone didn’t work. Also, the person who worked the 11 pm shift was rather unhelpful (a male). On the other hand, Stephanie was friendly and helpful and took time and care to help guests. The location is right by Central Park.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service and efficient. Stephanie was great and very friendly
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, amenities
Nice location. Some of the front desk staff was helpful. Had to get our key "remagnitized" both nights we were there. Breakfast was decent, but no place to sit. Long wait for the elevator. Subway very close!
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Stay
The service was good, staff was friendly and hotel in good location. Disappointed that there was no complimentary bottled water available, and the free water dispenser was not replenished each day. As a result, there was a $3 charge for a 16 ounce bottle of water each day. As a Wyndham owner, that should have been automatic but only Platinum members were offered free water.
Stayed 4 nights in Jan 2024

6/10 Okay

Ann