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格林渡假公寓酒店的評價

3 out of 5
格林渡假公寓酒店
38 West 31st Street, New York, NY

評價

7.0

不錯

10 分評分，優異；121 則評價中有 30 則" "
8 分評分，不錯；121 則評價中有 42 則" "
6 分評分，一般；121 則評價中有 16 則" "
4 分評分，欠佳；121 則評價中有 17 則" "
2 分評分，很差；121 則評價中有 16 則" "

7.6/10 

整潔度

7.2/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

5.2/10 

環保程度

評價

6/10 一般

Florence

家人同遊
It was smaller than I thought but it was clean. No place to really sit except on beds. Bathroom was very small. Shower worked great with a lot of water pressure. I really didn’t know what to expect because it was first time in New York
於 2024 年 2 月住了 4 晚
NYC Empire Apartments 於 2024年2月12日的回應
Thank you for staying with us and sharing your experience.It will help us to improve.We hope to see you again soon!

10/10 優異

Jennifer Cordova

家人同遊
Close to everything. Easy check in and check out.
於 2023 年 12 月住了 3 晚
NYC Empire Apartments 於 2024年1月12日的回應
Thank you!We hope to see you again :)

10/10 優異

Christopher

於 2023 年 12 月住了 6 晚
NYC Empire Apartments 於 2024年2月12日的回應
Thank you Christopher.We hope to see you again soon!

10/10 優異

Emmanuel

多人同遊
讚好：整潔度和客房舒適度
Tres bon emplacement. Logement conforme a la description.
於 2023 年 12 月住了 5 晚
NYC Empire Apartments 於 2024年1月12日的回應
Thank you!We hope to see you again :)

8/10 不錯

Renate

讚好：整潔度、設施服務和住宿狀況
Die Unterkunft liegt mitten drin, alles super erreichbar und das Preis-Leistungsverhältnis ist top 👍
於 2023 年 12 月住了 4 晚
NYC Empire Apartments 於 2023年12月8日的回應
Thank you for choosing us :)We hope to welcome you back!

10/10 優異

Jeison

親子同遊
讚好：整潔度和住宿狀況
Did not like how noisy it was outside but that had nothing to do with the apartment.
於 2023 年 11 月住了 2 晚
NYC Empire Apartments 於 2023年11月18日的回應
Thank you Jeison,We hope to welcome you back if you visit again the city!

6/10 一般

Vincent Gustave

家人同遊
Bien situé dans un quartier animé. En revanche, appartement trop petit et peu confortable.
於 2023 年 10 月住了 7 晚
NYC Empire Apartments 於 2023年11月8日的回應
Thank you for choosing NYC Empire Apartments.We hope to welcome you back, We invite you to stay in one of our bigger apartments on your next visit.

8/10 不錯

Derek

於 2023 年 10 月住了 2 晚
NYC Empire Apartments 於 2023年10月7日的回應
Thank you Derek,We hope to see you again!

2/10 很差

Juan david

家人同遊
不滿：整潔度、設施服務和住宿狀況
Disgusting, this place never responds to the lack of cleanliness in the beds where bugs bite you. asqueroso este sitio jamás dan respuesta a la poca limpieza en las camas donde bichos te generan picaduras
NYC Empire Apartments 於 2023年9月29日的回應
We can’t understand your review after your grandma came back to apologize for her really bad behavior and actitud. Also, You can’t expect to stay in an apartment then start accusing for things when you don’t have prove of it trying stay for free asking for refund. No very honest.

2/10 很差

Rajeshwari

於 2023 年 9 月住了 1 晚
NYC Empire Apartments 於 2023年10月5日的回應
Hello!Can you please let us know what was exactly the problem in your stay? We never had any notice from you.Thanks.

2/10 很差

Gloria

於 2023 年 7 月住了 1 晚
NYC Empire Apartments 於 2023年8月17日的回應
Hello Gloria,Can you please explain what was exactly the problem you had? That will help us and the future guest.Regards

8/10 不錯

Jose

家人同遊
Great location, not that comfortable
The location of this property is truly impressive, and the money you pay for it is quite reasonable. If this is what you are looking for, this is a great deal. But you should not consider this option if you are looking for a comfortable space, 24/7 front desk, and other things you might expect from a hotel. In general, I had the impression this used to be an apartment building currently in the process of becoming a hotel or aparthotel, because around the hallways you could see guests like us (two families with 6 people in total sharing a "large" room with a kitchenette), and elderly residents. In any case, I´d recommend the place if you are looking for a great location, and you are not too keen about comfort/cleanliness.
於 2023 年 7 月住了 4 晚
NYC Empire Apartments 於 2023年8月11日的回應
Hello Jose,Thank you for choosing our place and sharing your impressions.We will be happy to welcome you back if you visit the city again :)

10/10 優異

Casey

家人同遊
讚好：整潔度、設施服務和住宿狀況
The location could not have been better, and our room was clean and very well appointed. The area around the building itself was a little sketchy, but we didn’t ever encounter any issues. We would gladly book this place again!
於 2023 年 7 月住了 3 晚
NYC Empire Apartments 於 2023年7月19日的回應
Thank you for choosing us and for sharing your feelings.We will be very happy if you visit us again :)

8/10 不錯

Rebecca

於 2023 年 7 月住了 5 晚
NYC Empire Apartments 於 2023年8月11日的回應
Thank you for choosing NYC Empire Apartments

8/10 不錯

timothy

家人同遊
讚好：整潔度和客房舒適度
After hours cash deposit info
Need to know that the cash deposit is only refunded directly to you if you check out during normal hours of operation (9am-5pm). We had to check out early, so HAD to have pay pal or something called zello. Staff insisted every us bank customer has zello contract but we are from a university town in Midwest that did not have a contract with them. We don't do PayPal either. Not necessarily ours or the apartments fault but would have liked to know. If they inspect the apartment as ok, we will get the money back but had to send to our friends PayPal account. Overall though, for a family of 5 this was a great place to be in Manhattan and nice to have kitchen etc. BTW, our view on tenth floor was directly of the empire state building.
於 2023 年 7 月住了 2 晚
NYC Empire Apartments 於 2023年7月5日的回應
Hello!We did send you that information the same day you booked our apartment and, on some more messages before and during your stay.We hope to see you again if you come back to the city.Thanks!

6/10 一般

Ana

親子同遊
La puerta de la habitación tenía problemas y no se podía Abrir, tuvimos que esperar más de media hora para poder entrar esperando a alguien para que nos ayude, estuvimos hospedados del 24al 28 de junio y en dos ocasiones nos pasó esto
於 2023 年 6 月住了 4 晚
NYC Empire Apartments 於 2023年6月29日的回應
Hola Ana,Agradecemos los comentarios sobre su estancia aunque nos entristece saber que, por un problema puntual, su valoración sea tan baja.Esperamos verle de nuevo si vuelve a visitar la ciudad y así poder hacer de su estancia mucho más placentera.Un saludo.

2/10 很差

Ann (Sugar Land)

家人同遊
不滿：整潔度
The website says “parking available” and under “more details” it lists “valet parking at $44.77”. Upon arrival, I was told that parking was about a block away and the cost was $88/nt!! The bed had either a bedbugs or ticks. My husband has several bites on his arms and head. I found a dead bug that looks like a tick (I took a picture of it). I wasn’t informed that they required the deposit in the form of cash. And, I wasn’t informed until the night before checkout that I would be responsible for cleaning the room. I left it more clean that it was when I arrived (we found hair in the shower, dirty silverware in the drawer and dirt, etc. on the floor). On a positive note, the front desk clerk was friendly and helpful.
於 2023 年 6 月住了 2 晚
NYC Empire Apartments 於 2023年6月29日的回應
Hello Ann,Sorry but, We don't understand your comments.1. We don't offer any parking, We always recommend to book it on Spothero app, you should ask us for help with this...2. We have send you several messages from the day you book explaining that the 100 has to be paid by cash, also there is information about this at the time of booking.3. We never request you to clean the apartment, just to take the garbage out and clean the dishes.4. How could We help if you find a problem like bugs and you don't inform us?Please, next time be more communicative with your hosts during your stay.Thank you.

2/10 很差

Misael

家人同遊
不滿：整潔度、設施服務和住宿狀況
As a US Veteran I have been to many places and I have never been anywhere as uncomfortable and misleading as this. They show you a comfortable apartment in the photos and when you come across reality you can't even walk because of how uncomfortable it is. The smallest bathroom could not be. The fridge had a bad smell, I informed them and when I got back they told me that they sent a staff to check and that there was no bad smell. For what I paid for the apartment I think it was a scam. In my life I return to that place. 😡😡😡
於 2023 年 6 月住了 6 晚
NYC Empire Apartments 於 2023年6月17日的回應
Dear Misael,It's sad you ruin all our work just because you didn't like the apartment. Our place is exactly as shown in the pictures. Your problem was that you didn't want to pay a bit more to have a bigger apartment, you asked to switch once here but We were fully booked for the weekend. We replied quickly to every request you made but the only thing is you didn't like the pace you choose.Best regards.

8/10 不錯

Serhat

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location
於 2023 年 5 月住了 3 晚
NYC Empire Apartments 於 2023年6月16日的回應
Thank you for choosing us.We will be happy to welcome you again if you come back to the city.

8/10 不錯

Tory

家人同遊
讚好：整潔度、設施服務和住宿狀況
Good combination of price and accommodations in the heart of Manhattan. Close to shopping, food and various venders. Good communication from the owner, and low cost for late check out request. Easily worth the money spent.
於 2023 年 6 月住了 4 晚
Bárbara (Booking department) 於 2023年6月15日的回應
Thank you Tory!It will be a pleasure to welcome you back in your next visit to the city.

8/10 不錯

Omar

親子同遊
讚好：整潔度和住宿狀況
Lugar con excelente ubicación, cerca de estación del metro. Alrededores seguros. Pequeño pero funcional.
於 2023 年 5 月住了 5 晚
Bárbara (Departamento de reservas) 於 2023年5月28日的回應
Muchas gracias por elegirnos y por sus palabras.Esperamos verle de nuevo en su próxima visita a NY.

2/10 很差

Vivek

親子同遊
Rude neighbor property bad behavior Deposit paypal only
於 2023 年 5 月住了 2 晚
Bárbara (booking department) 於 2023年5月12日的回應
Dear guest,We are sad knowing you didn't enjoy your stay with us.We work hard to make our guest's stay the more comfortable as possible, helping them with any inquiries. For this, We have our reception open every day from 9 am to 5 pm and 24 hours on the phone.Your deposit was refunded yesterday, the same day of check-out, as soon as We checked your apartment. We had to refund it by PayPal because you left before our office opened.If you stay with us in the future We will be happy to know any other suggestions.Have a nice day.

8/10 不錯

Leslie

家人同遊
讚好：整潔度、設施服務和住宿狀況
Our stay was wonderful. It really felt like we were living in NYC while staying in the apartment!
於 2023 年 3 月住了 4 晚
Bárbara (booking department) 於 2023年5月12日的回應
Hello Leslie,Thank you for staying with us. We are glad you enjoy your stay in NYC and hope to see you again.Have a nice day!

10/10 優異

Karen (Lauderdale)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Tiene una locación increíble pero las camas no son muy cómodas
於 2023 年 1 月住了 3 晚
Alberto 於 2023年2月24日的回應
Gracias Karen. Revisaremos

8/10 不錯

Ennys

讚好：整潔度、設施服務和住宿狀況
Buenas

8/10 不錯

Dennis (green valley)

家人同遊
讚好：整潔度和設施服務
Property was close to Subway. Had a laundry in the building.
於 2022 年 12 月住了 3 晚

4/10 欠佳

Luke

家人同遊
Other than the mouse
The accommodation was almost as expected. We had a mouse in the room that got to some of our goods while we slept. We were woken by it rustling which was disapointing. Was cheapest 7 person accommodation in manhattan, so guess you get what you pay for. Was very central and felt safe at all times.
於 2022 年 12 月住了 4 晚
Green Holidays 於 2022年12月11日的回應
Hello Luke. Thanks for letting us know. About the animals, we always recommend people not lo let food outside. This is a huge problema in Manhattan, not in our property. There are rats everywhere, in the street, in the subway. Lucky us, we don't face that problema much, but as soon as you don't mantain the unit clean, it can happen. We are so sorry you had that issue. Next time, let us know from our Reception #5 and we will help inmediately.

6/10 一般

Ana Lorena

8/10 不錯

Nancy

家人同遊
讚好：設施服務和住宿狀況
Para lo que se necesita esta muy bien la limpieza en el baño debetia ser mejor y la cama pequeña seria bueno ke fuera cama no catre
Green Holidays 於 2022年12月11日的回應
Estimada Nancy. Gracias por su comentario. Todas nuestras camas son dobles, y con somieres estables. No sabemos a qué cama en concreto se refiere, pero lo revisaremos para ver si había algún tornillo suelto. Siempre preferimos que nuestros huéspedes nos comuniquen cualquier problema en nuestra Recepción #5 ya que estamos los 365 días el año ahí y podemos ayudarles de inmediato. Gracias por su comentario

6/10 一般

Sofia

家人同遊, 多人同遊
讚好：整潔度
Nahe Anbindung an U-Bahnlinien. Unterkunft liegt in der Nähe von der Penn Station. Optimal für die Anreise mit der NJ Transit vom Flughafen Newark!
Green Holidays 於 2022年12月11日的回應
Thanks Sofia about your comment. We have the best location in New York City. Come back soon

8/10 不錯

Jose

家人同遊, 親子同遊
讚好：設施服務和住宿狀況
不滿：整潔度
Le mieux c'est l'emplacement. Le moins bien il y avait des travaux et les draps et serviettes usagés et propreté moyenne.
於 2022 年 8 月住了 8 晚

10/10 優異

Sarah

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Bel immeuble ancien. le logement était un peu petit mais très bien agencé et bien rénové. Bien placé à 2 rues de l'Empire state building. nous étions en famille. Parfait pour voir new york en quelques jours. Petit bémol : le parking partenaire n'était pas accessible ou nous ne l'avons pas trouvé.
於 2022 年 7 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊
Run down, poor communication
The place was clean, but pretty rundown. I had to fix the toilet several times because it was so old that they were rusty parts inside the tank that didn’t work well. We couldn’t keep the towel bar on the wall it kept falling off because it hadn’t been fastened properly, same with the toilet paper holder. The bunkbeds were uncomfortable, but OK. However the single twin bed was so uncomfortable that it really was not even something that could be slept on. The communication is especially poor. Surrounding late check out, I was told that it did not need to be pre-arranged, however at 10 AM our door was opened with us inside. I then needed to give cash to the person who came to the door. And then there was a further misunderstanding about timing, causing them to keep my “breakage”cash deposit I had left, despite there being no breakage. Customer service was severely lacking. This is definitely a decent value as compared to nicer places, but I think you get what you pay for here.
於 2022 年 7 月住了 4 晚

8/10 不錯

Ciro

讚好：整潔度
於 2022 年 7 月住了 1 晚

8/10 不錯

Amie

家人同遊
讚好：住宿狀況
Great location and prompt communication, however, we found several cockroaches in our room. Gross!
於 2022 年 6 月住了 6 晚

4/10 欠佳

Antonio

家人同遊
Change the check in from 12pm to 19am at the last moment
於 2022 年 6 月住了 2 晚

2/10 很差

Linder

於 2022 年 5 月住了 2 晚

10/10 優異

Blanca mariana

於 2022 年 3 月住了 4 晚
Maria 於 2022年4月12日的回應
Thank you very much! We hope we can see you again

8/10 不錯

Gayle

家人同遊
讚好：設施服務和住宿狀況
Our location was close to all the thins we wanted to do.
於 2022 年 3 月住了 2 晚
Maria 於 2022年4月12日的回應
Thank you, we hope we can see you again.

10/10 優異

Marielle

家人同遊
讚好：整潔度、設施服務和住宿狀況
L'appartement est idéalement situé à 2 pas de Times Square et l'empire state Building pour un tarif très correct par rapport à d'autres logements, literie confortable, bien agencé pour optimiser l'espace. Cependant bémol avec la fenêtre au 7 ème qui 'ne dispose pas de sécurité.
於 2022 年 2 月住了 2 晚
Maria 於 2022年4月12日的回應
Thank you for your comment, we will check on that.

4/10 欠佳

Ana

家人同遊
不滿：整潔度和住宿狀況
It was dirty, the bathroom did not work and a lot of cockroach
於 2022 年 1 月住了 1 晚

10/10 優異

Angel

家人同遊
讚好：整潔度、設施服務和住宿狀況
Un lugar centrico, buena limpieza, buen trato y muy buena comunicación.
於 2021 年 12 月住了 4 晚

10/10 優異

Viviana

家人同遊
讚好：整潔度和設施服務
Cómodos y con todas las necesidades.
於 2021 年 12 月住了 7 晚

4/10 欠佳

Madeline Burgos

家人同遊
不滿：整潔度
The room smelled bad!!! And the bathroom faucet didnt work
於 2021 年 12 月住了 4 晚

2/10 很差

sharon

家人同遊
不滿：設施服務和住宿狀況
Poor customer service. Wifi not working
於 2021 年 11 月住了 3 晚

10/10 優異

Ildefonso

家人同遊
讚好：客房舒適度
Excelente experiencia
Excelente ubicación, ahorro significativos gracias a la cocina, fue muy fácil check in (llegamos muy de madrugada) y el check out (super rápido y por $25 obtuve 2 horas extra), área muy segura y cerca de tiendas de conveniencia abiertas las 24 horas. De las mejores estadías en NY (costo beneficio)
於 2021 年 10 月住了 5 晚

8/10 不錯

Santiago

家人同遊
讚好：整潔度、設施服務和住宿狀況
Ubicacion
於 2021 年 10 月住了 5 晚

8/10 不錯

Denise

讚好：整潔度、設施服務和住宿狀況
Loved every minute. Fernando was Great and sweet to work with. Thank you Fernando
於 2021 年 10 月住了 2 晚

2/10 很差

Kevin

親子同遊
When I arrived the manager was having a shouting match with a customer at the check-in desk. This went on for some time time. At one point, he dared her to hit him, and she did. While he called the police, she walked behind the counter; he then grabbed her hair from behind and yanked yer back, and she fell to the floor. In many years of travel, this is the most unprofessional management behavior I have ever encountered at a hotel. It was a terrible scene for my twelve-year-old grand-daughter to witness.
於 2021 年 9 月住了 5 晚
Alberto 於 2021年10月4日的回應
Hello Kevin. That issue is not related to us. Our apartments and service is good and our building is located in one of the best spots in the city. A fight among security and a un polite guest is not us. So sorry

8/10 不錯

Ricardo

家人同遊
讚好：整潔度和住宿狀況
Muy céntrico
於 2021 年 9 月住了 1 晚
Alb 於 2021年10月4日的回應
Thanks a lot for your stay!