The hotel is pretty conveniently close to Times Square, which is a huge plus. The lobby is beautiful as you see in the picture. However, we booked the hotel because I wanted to have access to their parking. When we got there, there was no more spaces for us. They referred us to another hotel down the block, the Marriott, where we paid $85/night. It was completely unexpected. We had to text or call that hotel 30 mins before or if not, we would have to wait an hour. We called that hotel and they rudely to us to them but when we would, half of the time, the text wouldn’t go through. It was just super inconvenient that we had to go to another hotel.
We also asked for early check-in and there was none, understandably, because it’s summer, but we had a show to attend, so they held our bags for $2/bag. We had a lot of suitcases/bags. In the span of a hour, we spent so much and none of this was communicated to us. They kept sending us everywhere with half information. I just knew about the amenity fee.
At check-out at 3:30 AM, nobody was at the front desk. I waited for a few minutes and when nobody came, I said hello. There was man hiding and sitting behind a wall on the computer. He clearly did not want to assist me and told me to put my key card in the acrylic box displayed at the front desk. I told him that I didn’t have it on me. I would have to searched my bag and I couldn’t because I had a flight to catch. He finally checked me out at my insistence. Just keep this mind.