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Reviews of Residence Inn by Marriott New York Manhattan/Times Square

3.5 out of 5
Residence Inn by Marriott New York Manhattan/Times Square
1033 Avenue Of The Americas, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1008 reviews" "
Rating 8 - Good. 373 out of 1008 reviews" "
Rating 6 - Okay. 78 out of 1008 reviews" "
Rating 4 - Poor. 36 out of 1008 reviews" "
Rating 2 - Terrible. 21 out of 1008 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marsha

Travelled with group
This clean, wonderfully staffed hotel is a great location and a great deal. It needs a bit of modernizing and update, but the value is more than worth it.
Stayed 2 nights in May 2024

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is the elevators, not enough and you end up waiting, over 15 minutes one day.
Stayed 2 nights in May 2024
Response from Operations Manager on 8 May 2024
Dear Frank, Thank you for taking the time to review your stay. We are pleased that you enjoyed your overall stay with us. We are grateful for each of your comments, including those about elevators, as we continually strive to improve our guest experience. We will share your concern with our team. Thank you for staying at Residence Inn New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Fatoumata CamaraOperations Manager

8/10 Good

Lawrence M, Overland Park

Liked: Cleanliness, staff & service, amenities
Good central location for the southern half of Manhattan Island. Several subway entries within four-block radius. Amenities good (except in the kitchen -- no soap and no hot pads). Being in the location means 24x7 constant drivers honking horns (a NYC favorite activity) and emergency vehicle sirens which wakes up sleepers unless they are those who can sleep through any noises). The staff here is incredible, and they have to deal with a lot. IF you arrive in town too early to check-in, they will stow your luggave so you can go out walking. Since the building is old, it makes many noises which, when trying to sleep, sounds like someone/something is there in the room with you. BOttom Line: NYC is a great place to visit but absolutely would never want to live in here with the noises and constant traffic jams. Oh, and since the streets have special lanes for bicycles and scooters, those people seem to think they have priority of the streets over pedistrians and motor vehicles, and, they do not have to obey any of the normal driving rules/laws.
Stayed 3 nights in May 2024
Response from Operations Manager on 6 May 2024
Dear Lawrence, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your experience. We're pleased that you enjoyed our convenient location,services and amenities we offer. However, we sincerely apologize for the inconvenience caused by the internal and external noises during your stay. We understand that the noises disrupted your peaceful evening and affected your overall experience. While outside disturbances are out of our control, we do sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests.Thank you again for your review. We hope to see you soon!Fatoumata CamaraOperations Manager

10/10 Excellent

Tatiana

Ok
Stayed 2 nights in Apr 2024
Response from Operations Manager on 3 May 2024
Dear Tatiana, Thank you for staying at Residence Inn New York Manhattan/Times Square and for posting this wonderful review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Fatoumata CamaraOperations Manager

2/10 Terrible

Renee

Travelled with group
Disliked: Staff & service, property conditions & facilities
This property had 2 functioning elevators for all their guests. Wait times for an elevator empty enough to get in was as long as 45 minutes. I even had to wait 20 minutes to get in an elevator to ride all the way up so I could have a spot going down. That took another 35 minutes to reach the floor I was trying to get to. I ended up leaving and going to another hotel. Also, the TV didn’t work and the walls are super thin. Will never return to this property.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 2 May 2024
Dear Renee, Thank you for taking time to share your feedback. We regret the inconvenience caused by the TV and the longer wait times for the elevators, a common occurrence during our peak times with many families visiting. Thank you for bringing this to our attention, and we will share this with our respective team. We are very grateful for your patience and understanding. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.Fatoumata CamaraOperations Manager

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service, amenities
The biggest issue was the elevators, especially in the mornings. Had to take the stairs several times up and down 23 floors. Room was old and outdated. The staff was terrific! Very helpful and courteous.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 30 Apr 2024
Dear Kevin, On behalf of our entire staff, thank you for the nice review. We love reading wonderful comments about our associates, and we will be sure to share this review with our entire team. However, we regret the inconvenience caused by the elevators and have noted your observation regarding our rooms. Thank you for bringing these concerns to our attention as we are continually growing and improving from our guest feedback. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

8/10 Good

Carolyn Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast included was great! Helped family get off to a good start and it was always delicious.
Stayed 7 nights in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Carolyn Debra, Thank you for reviewing your experience at Residence Inn New York Manhattan/Times Square. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. Your feedback is appreciated, and we hope you will visit us again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

fernanda

Travelled with family
Liked: Cleanliness, amenities
Amazing staff. Perfect location.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 30 Apr 2024
Dear Fernanda, Thank you for sharing your comments about our thoughtful associates and our wonderful location! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Residence Inn New York Manhattan/Times Square during your time in Manhattan. It was a pleasure having you, and we hope to see you again on your next visit to the area.Fatoumata CamaraOperations Manager

8/10 Good

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a little outdated (which is fine), I liked the close proximity to Times Square and public transportation. Breakfast was good and rooms kept clean. Hot water took a bit of time for a couple of the faucets. 4/5.
Stayed 5 nights in Apr 2024
Response from Operations Manager on 2 May 2024
Dear Luc, Thank you for taking the time to review your stay at Residence Inn New York Manhattan/Times Square. It is always a pleasure to have our cleanliness, food and property recognized, and we are pleased that our proximity to Times Square was perfect for your visit. We are grateful for each of your comments, including those about the hot water issue, as we continually strive to improve our guest experience. We will share this with our team. We appreciate your feedback and look forward to your next visit!Fatoumata CamaraOperations Manager

10/10 Excellent

Goodarz

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice and helpful staff. Good location, close to many NYC attractions
Stayed 1 night in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Goodarz, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your great review. We're thrilled to read that you enjoyed your stay with us, and we appreciate you highlighting our clean facilities, helpful staff, and convenient location, close to many attractions. We take pride in providing a comfortable and carefree stay, and we're glad this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Fatoumata CamaraOperations Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little dated but the location, daily hot breakfast and amazing staff made up for it. I would recommend this hotel and probably stay there again.
Stayed 5 nights in Apr 2024
Response from Operations Manager on 25 Apr 2024
Dear Lisa, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your terrific review. We are delighted to read that despite the hotel's dated appearance, you enjoyed the convenient location, daily hot breakfast, and exceptional service from our staff. We have also taken note of your feedback regarding the need for updates and enhancements. Your recommendation means a lot to us, and we can't wait to welcome you back for another pleasurable stay.Fatoumata CamaraOperations Manager

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by (:
Stayed 4 nights in Apr 2024
Response from Operations Manager on 24 Apr 2024
Dear Cindy, Thank you for writing such an excellent review of our property. We are glad you had a wonderful stay, and our convenient location near various outstanding restaurants and shopping was convenient for your travel plans. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the room with the kitchenette and pull out sofa, perfect for 3 people. The staff was really helpful, the breakfast was good and the subway was right across the street. Perfect for our first trip to NY!
Stayed 7 nights in Mar 2024
Response from Operations Manager on 23 Apr 2024
Dear Leticia, Thank you for your heartwarming review of Residence Inn New York Manhattan/Times Square. We are delighted to read that you found our accommodations ideal for your trip to New York City. It's great to know that our kitchenette-equipped room and convenient location near the subway added value to your stay. We appreciate your kind words about our helpful staff and enjoyable breakfast offerings. We look forward to welcoming you back for another memorable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and accommodating! Great location, would definitely recommend this hotel to others.
Stayed 6 nights in Apr 2024
Response from Operations Manager on 22 Apr 2024
Dear Elise, We are flattered by your generous review of Residence Inn New York Manhattan/Times Square. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll share your compliments with our team to let them know their efforts are appreciated. We are also pleased to know that our location worked well for you. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay. Fatoumata CamaraOperations Manager

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, awesome location for walking to Times Square, shopping and Broadway shows.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 22 Apr 2024
Dear Katherine, We are thrilled to read that you enjoyed your stay and that our team provided helpful service during your stay. It's also great to know that you could easily explore Times Square, shopping, and Broadway shows from our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon to Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it is a great place to stay and enjoy.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 21 Apr 2024
Dear Mehmet, Thank you for choosing Residence Inn New York Manhattan/Times Square. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

THE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Operations Manager on 19 Apr 2024
Dear THE, We would like to express our gratitude for choosing Residence Inn New York Manhattan/Times Square as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Our team is committed to exceeding our guests' expectations and providing everyone with a comfortable and clean environment. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Fatoumata CamaraOperations Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a convenient location and suited our needs for our trip!
Stayed 4 nights in Apr 2024
Response from Operations Manager on 18 Apr 2024
Dear Tanya, Thank you very much for writing such a lovely review of your stay with us. We are glad you thoroughly enjoyed your stay and that our location was perfect for your needs. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and close to the subway and all the shopping!
Stayed 4 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Leah, Thank you for writing such an excellent review of our property. We're thrilled to hear you enjoyed our buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. We also want to thank you for mentioning our convenient location near the subway and shopping. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and worked very hard, especially to serve the breakfast when it was very busy. Value for money, amazing with breakfast included. Rooms were spacious for New York City, and for a family of four, they are outdated but still very worth it! Location, amazing close to everything. 5 mins to Times Square but far enough away not to be noisy! 15 min walk to Grand Central station was awesome!
Stayed 5 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Christine, We are delighted you chose to stay with us at Residence Inn New York Manhattan/Times Square. We appreciate your wonderful comments about our location and amenities and are happy to read you thoroughly enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Fatoumata CamaraOperations Manager

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast!! Nice rooms.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 15 Apr 2024
Dear Jessica, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your great review. We are thrilled to read that you enjoyed our amazing breakfast and found our rooms to be nice and comfortable. It's our goal to provide a welcoming and relaxing experience for our guests, and we're glad we could make that happen for you. Thank you again for your generous comments. We look forward to your next visit!   Fatoumata CamaraOperations Manager

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Operations Manager on 15 Apr 2024
Dear Marta, Thank you for taking the time to review your stay with us. We're delighted to know that you found great value in your stay with us. Our goal is to provide excellent service and accommodations at an affordable price, and we're thrilled that we met your expectations. Thank you again for your generous comments. We look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again! It was a perfect location for the activities we wanted to do.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 13 Apr 2024
Dear Morgan, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your terrific review. We're delighted to read that our hotel's location worked out perfectly for your activities in the area. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. Thank you again, and we hope you will choose us the next time you visit the area.Fatoumata CamaraOperations Manager

8/10 Good

Brynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at! The rooms are very decently sized. All the staff was super friendly and nice. I’d definitely stay here again
Stayed 1 night in Apr 2024
Response from Operations Manager on 13 Apr 2024
Dear Brynne, We are flattered by your generous review of Residence Inn New York Manhattan/Times Square. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Kimberly Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, especially if you are wanting somewhere that’s walkable to times square, msg, broadway shows, etc. super convenient place to stay and the staff is very attentive/flexible with early check ins and late check outs. would definitely be staying here again next time i travel to new york!
Stayed 5 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to New York! The staff was welcoming, hospitable and helpful!! We felt safe and comfortable. The breakfast included with the room was complete and the seating area provided a view from a variety of seating options. We were able to walk to many interesting sites and a park was just down the street. We would definitely recommend and visit again!!
Stayed 5 nights in Apr 2024
Response from Operations Manager on 10 Apr 2024
Dear Cheryl, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We are delighted to read that you loved the warm welcome you received from our team and that you felt safe during your stay with us. It's also great that you enjoyed the breakfast experience and that our convenient location allowed you to explore many exciting sites. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional stay.Fatoumata CamaraOperations Manager

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel within walking distance of Times Square, Rockefeller Centre, Empire State Building and Central Park. The location is perfect. Lots of restaurant and deli options right out the door.Staff were all very friendly. Checkin was easy and they arranged a cab to the airport for us at a flat rate. The rooms are a bit dated, but comfy and have a few dishes in the kitchenette. Overall it is a great choice if you want to be close to the action in Manhattan.
Stayed 6 nights in Apr 2024
Response from Operations Manager on 9 Apr 2024
Dear Glenda, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your positive experience! We are delighted that our convenient location near Times Square and other attractions made your stay enjoyable. Our team strives to provide exceptional service, and we're thrilled that you found our staff friendly and helpful during check-in and transportation arrangements. Moreover, we appreciate your feedback about the room and kitchenette amenities, and we will share this with our team to enhance our guests' experience. We look forward to welcoming you back on your next visit to Manhattan! Fatoumata CamaraOperations Manager

10/10 Excellent

YONGDUK, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast was a nice bonus!
Stayed 4 nights in Mar 2024
Response from Fatoumata Camara Operations Manager on 30 Mar 2024
Dear Yongduk, Thank you for taking the time to post your online review. We were delighted to have you stay with us at the Residence Inn, New York Manhattan/Times Square. We were happy to read how much you enjoyed our excellent location as well as our complimentary breakfast buffet. Thank you again for staying with us. Please come back and revisit us soon!Fatoumata CamaraOperations Manager

10/10 Excellent

TAEHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! I really love this hotel
Stayed 3 nights in Mar 2024
Response from Operations Manager on 29 Mar 2024
Dear TAEHEE, Thank you for taking the time to review your stay with us. We're thrilled to read that you loved our hotel and found the location perfect. It was our pleasure to have you as our guest, and we hope to welcome you back to Residence Inn New York Manhattan/Times Square again soon.Fatoumata CamaraOperations Manager

8/10 Good

Famella

Travelled with family
Liked: Staff & service
Perfect location
Stayed 4 nights in Feb 2024
Response from Operations Manager on 29 Mar 2024
Dear Famella, Thank you for your recent stay at Residence Inn New York Manhattan/Times Square and for posting such a generous review. It is a pleasure to know that we exceeded your expectations and that our location was perfect for your visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Fatoumata CamaraOperations Manager

10/10 Excellent

Michael, Cranbrook

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like? Room was awesome, kitchenette was very nice. Breakfast was a little disappointing- great variety/selections but the hot dishes were Luke warm. But the staff were awesome, you would be hard pressed to find a better location- close to so much. Subway across the street. Eating surrounds the place. Our whole family loved the place.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 28 Mar 2024
Dear Michael, Thank you for taking the time to post such kind remarks about Residence Inn New York Manhattan/Times Square. We are thrilled to read that you and your family enjoyed your stay with us! It's also great to know that you found your room and kitchenette excellent, and we're glad that our location near various attractions and eateries added to your overall experience. However, we apologize for the disappointment with the temperature of the hot dishes, and we'll address this with our team to ensure improvements moving forward. Thank you for your kind words about our staff, and we hope to welcome you back for another fantastic stay soon.Fatoumata CamaraOperations Manager

6/10 Okay

Shinya

Travelled with family and small children
Liked: Staff & service
I expected the same quality as Back bay/fenway and Cambridge in Boston, but it was't that case. The lock on the bathroom door was broken, there was a hool in the seat of the dining chair and some of the outlets had unstable connections. However, the hotel was coviniently located near Times squares and the staf were all friendly.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 28 Mar 2024
Dear Shinya, We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. It's disappointing to learn that the quality of your room didn't meet your expectations, and we apologize for the inconvenience this undoubtedly caused. Your comments will be shared with our maintenance team so that these issues can be addressed promptly. However, we're glad you found our hotel's location near Times Square convenient and our staff friendly. We hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Wallace, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Residence Inn New York Manhattan/Times Square. We hope to have the pleasure of doing so again on your next visit to New York City.Fatoumata CamaraOperations Manager

8/10 Good

Yu

Travelled with family
Liked: Staff & service
The front desk staff are super nice
Stayed 5 nights in Mar 2024
Response from Operations Manager on 14 Mar 2024
Dear Yu, Thank you for selecting Residence Inn New York Manhattan/Times Square and taking the time to write a review. We regularly receive high praise for our dedicated team, and we're glad you were satisfied with the warm welcome you received from our front desk associates. Your kind words are most appreciated, and we look forward to welcoming you back.Fatoumata CamaraOperations Manager

10/10 Excellent

Tracy Rae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing. Just perfect for a getaway.
Stayed 2 nights in Jan 2024
Response from Operations Manager on 13 Mar 2024
Dear Tracy Rae, We're delighted to read that you found Residence Inn New York Manhattan/Times Square to be an excellent place for a getaway! Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to your positive stay. We look forward to welcoming you back for another memorable escape in the future. Fatoumata CamaraOperations Manager

10/10 Excellent

Jenefer

Travelled with family
Liked: Cleanliness, staff & service
The staff were very friendly & accommodating. The property could use an upgrade certain pieces of furniture were outdated. Great location!
Stayed 4 nights in Mar 2024
Response from Operations Manager on 13 Mar 2024
Dear Jenefer, Thank you for taking the time to provide feedback about your stay at Residence Inn New York Manhattan/Times Square. We're delighted to read that you loved our location and found our staff to be friendly and accommodating during your stay. We appreciate your understanding regarding the outdated furniture, and we will take your comments into consideration as we continue to improve our property. Thank you again, and we hope you will choose us the next time you visit the area.Fatoumata CamaraOperations Manager

8/10 Good

JING HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included very awesome to whole family,breakfast has variety.Staff is friendly, easy to walk out looking for everything.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 13 Mar 2024
Dear JING HONG, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your experience. We're thrilled to read that you and your family enjoyed our breakfast offerings and found our team to be friendly. It's also great to know that our location was convenient for exploring the area. Thank you for choosing our hotel, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Fatoumata CamaraOperations Manager

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting Manhattan for a few days.
Stayed 3 nights in Mar 2024
Response from Operations Manager on 12 Mar 2024
Dear Andrea, Thank you for staying with us and for sharing your comments. We're thrilled to read that you found our hotel to be a great place to stay during your visit to Manhattan. Our team is dedicated to providing a memorable experience, and we're delighted that we could contribute to your positive stay. We hope to welcome you back for more great moments at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on 12 Mar 2024
Dear Carrie, We are delighted you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you back to New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Holland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our quick WE
Stayed 2 nights in Mar 2024
Response from Operations Manager on 11 Mar 2024
Dear Holland, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon. Fatoumata CamaraOperations Manager

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Operations Manager on 10 Mar 2024
Dear Jocelyn, Thanks for the outstanding rating! We are delighted that your time at Residence Inn New York Manhattan/Times Square was great, as we strive for excellence. We look forward to your return soon so that we can share another fantastic experience with you.Fatoumata CamaraOperations Manager

10/10 Excellent

Bernadette Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large for NY with kitchenette & breakfast was included
Stayed 1 night in Feb 2024
Response from Operations Manager on 8 Mar 2024
Dear Bernadette Esther, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We're delighted to read you enjoyed the spacious room with a kitchenette during your stay. It's fantastic that the included breakfast added to your positive experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Joel, Dieppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family early March 2024. The location is fantastic with easy access to Times Square and Madison Square Garden. Although interior furnishings are a bit dated, it was clean and comfortable. Breakfast was nice, nothing fancy but basics. I’m not sure where all the negative comments about staff come from as everyone was super nice and helpful. We would stay there again without any hesitations!
Stayed 3 nights in Mar 2024
Response from Operations Manager on 6 Mar 2024
Dear Joel, Thank you for choosing to stay with Residence Inn New York Manhattan/Times Square and for sharing your glowing review. We're delighted to read that you enjoyed the convenience of our location and loved our clean and comfortable accommodation. It's also great that our team left a positive impression, and we appreciate your kind words about their friendliness and helpfulness. We look forward to welcoming you and your family back for another enjoyable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for long stays, all rooms are fully equipped with kitchen and all the required stuff to live in the hotel.
Stayed 14 nights in Feb 2024
Response from Operations Manager on 6 Mar 2024
Dear Julieta, Thank you for choosing Residence Inn New York Manhattan/Times Square for your stay and sharing your positive experience. We're delighted to read that you found our hotel an excellent option for extended stays with fully equipped rooms and kitchens. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was a true pleasure to have you as our guest, and we look forward to welcoming you back for another excellent stay in the future. Fatoumata CamaraOperations Manager

10/10 Excellent

Samantha, Shingle Springs

Stayed 5 nights in Feb 2024
Response from Operations Manager on 25 Mar 2024
Dear Samantha, We are delighted you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Fatoumata CamaraOperations Manager

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Location safe in the room and breakfast.We won't be returning to New York soon. We did not feel safe. Theres nowhere to go to the bathroom.
Stayed 4 nights in Feb 2024
Response from Operations Manager on 4 Mar 2024
Dear Stephen, Thank you for being our guest at Residence Inn New York Manhattan/Times Square. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry to learn that this was not your case, and we understand your frustration regarding the issues you mentioned. Your feedback is invaluable to us, and we hope you will choose us again on your next visit so we can leave you a much better impression.Fatoumata CamaraOperations Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Staff was super helpful and friendly.
Stayed 5 nights in Feb 2024
Response from Operations Manager on 27 Feb 2024
Dear Kim, Thank you for sharing such a heartfelt and uplifting review of your experience at the Residence Inn New York Manhattan/Times Square. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we can't wait to welcome you back for another pleasurable experience.Fatoumata CamaraOperations Manager

10/10 Excellent

ROBERT

Stayed 1 night in Feb 2024
Response from Operations Manager on 21 Mar 2024
Dear ROBERT, Thank you for taking the time to leave your generous rating! It is fantastic you enjoyed your time at Residence Inn New York Manhattan/Times Square so much! We look forward to hosting you again soon for another great experience. Thank you again, and safe travels.Fatoumata CamaraOperations Manager

10/10 Excellent

Bryon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's Mid Town location was ideal for us. The room and its facilities were exactly what we needed. The rooms because of their double glazing were very quiet insulating us from the 24/7 street noise. The staff were without exception great. The only issue was the lifts and their inability to handle peak times. We waited one day for 25 minutes for a lift. Other than that all else was great and we would book here again!
Stayed 13 nights in Feb 2024
Response from Operations Manager on 25 Feb 2024
Dear Bryon, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your experience. We're delighted to read that our location worked well for you and that our room provided everything you need for a convenient stay. However, we regret any inconvenience caused by the lift delays during peak times. Your patience and understanding are appreciated, and we're glad to know that these minor inconveniences did not overshadow your positive experience. We look forward to welcoming you back for a much more satisfying experience.Fatoumata CamaraOperations Manager

4/10 Poor

Manoj

Travelled with family
Disliked: Amenities, property conditions & facilities
This was perhaps the worst Residence Inn I have seen. We arrived at 2am, made to wait 5-7minutes as there wasny anyone at front desk. When she arrived, she gave us 2 rooms which were not close to each other , but, we had no choice as there was less inventory, we were told. When we weny into one of the rooms, to our surprise, it wss licked from inside as someone was already in lnside. We went to the front desk, where she put us inyo a different room. Once we settled out bags in one room, and I wanted to go and sleep in the other room, the lock malfunctioned and I had to call the front desk.they sent someone and after a good 15min wait, they fixed the lock for me to get some rest. The shower in this hotel works in one of 2 modes, either boiling or freezing and nothing in between. Quality and variety in breakfast is missing. Breakfast room is so crowded that we kept bumping into each other. Every day, the Breakfast is exactly same. Quality of elevators and timing is horrible. It takes forever for it to come in busy hours. The only advantage of this hotel is its location. Its a complete wast of $220 a night for this dump.
Stayed 6 nights in Feb 2024
Response from Operations Manager on 25 Feb 2024
Dear Manoj, We sincerely apologize for the challenges you faced during your stay with us. It's disheartening to learn about the inconveniences you experienced with the room allocation issues and the maintenance concerns with the shower and the door lock. Moreover, we apologize for the inconvenience and frustration caused by the crowded conditions with the breakfast and our elevator service during peak times. We assure you that what you encountered is far from what we want our guests to experience, and we will address these concerns with our team to ensure improvements. We are grateful for your patience and hope you'll consider giving us another chance to provide you with the seamless experience you deserve. Fatoumata CamaraOperations Manager