Newalla hotels from HK$393

"This property was fairly new. It was attractive clean, and the staff were friendly. Our room was better than most and very comfortable."

"Unhelpful staff"

"Beautiful, well maintained property. Friendly staff. Super clean with daily housekeeping. Comfy beds and pillows! 5 stars all the way!!! "

"Our room was only 1/4 of the way clean. The beds were freshly made (we hope!). The floor had NOT been vaccumend. There was even pepperoni on the floor! The entire carpet had clearly not been vaccumend, there was still trash in the trash cans. The bathroom had not been swept or mopped. I hope the shower had been cleaned.. not sure. There was no shampoo, it had been broken off of he wall. The body wash was also off of the wall, but it was on the floor. I can only assume the previous guests took the shampoo with them. There was dust so thick on the shelves where the towels are stored you could literally write your name in it. The clerk was going to put us in a different room, but it would not have been the same as what we had booked. It would have been much smaller, we wanted the suite not the handicap room she was offering us. The elevator was not working. So, we had to carry all of luggage up two flights of stairs. Apparently it's not been working for nearly a YEAR!!! How is this acceptable??? Let's talk about the NOISE!! I love kids, trust me I do! But, it's clearly posted when the quite hours are. Let's make all of those softball girls be quiet! They don't need to RUN REPEATEDLY down that hall when people are trying to sleep! Or put all of them on the 1st floor and everyone else on the upper floors. We don't want to hear them overhead running!!! It was ridiculous!!"

"We had a blast and the food was great."

"Rooms are dirty and so called breakfast does not have any hot food.(TERRIBLE)"

"The room was moderately clean. The shower didn’t work correctly. The TV didn’t work at all. The AC did work well there was a gym advertised but no gym available. Overall, I guess you get what you pay for but disappointing."

"Clean!!!!!!"

"We have stayed her before and the stay was nice. But it seems this hotel has been taken over by a new owner and have let things slide. I called the day of check-in to see what the latest we could check-in. He could not answer my question. We got to the hotel. The same person was at the front desk and tried to explain the issue with the A/C. It did not work. We still couldn't figure it out when we got to the room. The hallway had a bad odor. The room had a strong cleaning odor. Are they covering up something? The room was VERY warm. Finally figured out the A/C. It did not work with the wall thermostat. In the shower toilet area, the door just barely gets past the toilet. No body wash. Just shampoo and 2 body lotion. bugs flying in the room. We will not be back to this hotel."