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Reviews of Express Inn Newport News

2 out of 5
Express Inn Newport News
6129 Jefferson Avenue, Newport News, VA

Reviews

6.4
Rating 10 - Excellent. 15 out of 72 reviews" "
Rating 8 - Good. 18 out of 72 reviews" "
Rating 6 - Okay. 15 out of 72 reviews" "
Rating 4 - Poor. 8 out of 72 reviews" "
Rating 2 - Terrible. 16 out of 72 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Diamond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place eas good. It was clean and the front desk was accommodating. The only down side wad that the complimentary breakfast wasn't much, just a little bar with coffee and snacks. But I still enjoyed myself.
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Myrtle

Disliked: Cleanliness, staff & service, property conditions & facilities
Drug dealers hanging out people cooking out loud music at night it was just terrible never stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Carol L, Norfolk

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS
Horrible BUDBUGS
Stayed 1 night in Dec 2023

6/10 Okay

Aaliyah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping never returned clean towels. My boyfriend and I were bitten by bed bugs. We will not be staying here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Ghada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels no toilet papers
Stayed 1 night in Oct 2023

8/10 Good

Miguel

Stayed 2 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Zone
Stayed 1 night in Jul 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

VLADIMIR, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovated room with good bed and comfortable mattresses very clean
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

4/10 Poor

Damian

Disliked: Cleanliness, property conditions & facilities
The staff was very nice. They are super helpful and try to take care of their property… with the exception of the rooms. The room I was in was very dirty. There were ring marks on the desk and nightstand from cups or something that was condensating. There was something on one of the pillows that I want to say was a booger but I’m not sure. There were stains on the couch. And mold in the mini fridge. The microwave smelled and so did the bathroom.
Stayed 1 night in May 2023

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in Express was great
Everything was great just the only thing curtains was to close to the heating and air conditioner unit. That's it. 👍👍
Stayed 2 nights in Jan 2023

4/10 Poor

Naeemah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The check in was great I wasn’t expecting to have to leave early due to bed bugs on both of the beds
Stayed 1 night in Nov 2022

8/10 Good

George, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and in excellent condition with everything including refrigerator and microwave working well.
Stayed 2 nights in Nov 2022

4/10 Poor

Jameikka

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Turn up in the door to answer the room I noticed the floor was dirty. I own a cleaning company and was only staying there one night, thank God I have my cleaning equipment with me. Look up best and fact that wipes and wipe down the bathroom and room and swept and mopped the floor before our stay. I didn’t complain because it was only for one night. Just a word of advice, alway take cleaning supplies with you
Stayed 1 night in Aug 2022

2/10 Terrible

Jennifer

Stayed 2 nights in Jul 2022

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked no smoking room and they give a smoke one,room out of date room,construction,empty beds on the side walls,it was just terrible.
Stayed 2 nights in Jun 2022

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we visit Virginia. The staff is always friendly and the rooms are always clean.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jason

Stayed 1 night in May 2022

10/10 Excellent

Katrina

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our one night stay
Everything was nice and clean. We had no problems. The only thing I missed was the coffee maker in our room. The desk clerks were nice and friendly.
Stayed 1 night in Feb 2022

10/10 Excellent

Naeemah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Expedia

Stayed 1 night in Nov 2021

8/10 Good

JAMES, Stamford

Liked: Cleanliness, staff & service
Although outside looks a little rough room was redone,clean, comfortable. Staff was helpful and friendly. Would stay here again.
Stayed 2 nights in Oct 2021

8/10 Good

Tanisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the Express Inn. The staff was very kind. Everything was clean with the exception of one of the pillowcases that had red lipstick on it. Other than that, the room itself was clean.
Stayed 2 nights in Oct 2021

6/10 Okay

Juan

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Very dirty and the smell was so bad
Stayed 1 night in Aug 2021

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2021

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Naeemah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Angela

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a very nice and clean room, stay for a night and it was quit, for the price is fear enough the place
Stayed 1 night in Jul 2021

8/10 Good

Loranda

Liked: Staff & service, room comfort
Just ok
The place was just ok...top bed cover was nasty but overall the stay was just over night and can't complain to much.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Manager was very nasty
My stay was good. Room nice took awhile for room to cool down. The lady was very nasty. First they gave me a remote and didnt put the code in. When the guy came up to my room he put the code in but it never got a full screen. So i called back down and told them that the tv was not working so the lady came up with a nother person. She talked very nasty to me and told me she couldnt come back anymore. So i was afraid to touch the remote because i didnt want the tv to mess up. I feel if a tenant has a problem it shouldn't be a problem for them to come fix it. I dont think i will be returning here again after this visit.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I woul never go back there.
Stayed 2 nights in Jul 2021

6/10 Okay

Walter

Disliked: Staff & service, property conditions & facilities, room comfort
Ok stay won’t worth 120.00 per night
The motel was OK but the room I bought on the website and the room I got looks nothing like advertised on the website the bed letting needed updating the bed needs updating
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Jeffrey

Liked: Property conditions & facilities
Disliked: Cleanliness
Average Stay
The overall experience was average. Room cleanliness was ok, but noisy tractor trailers from jefferson boulevard sounded like they were on the other side of the door and on their way in the room.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the worst place I have ever stayed. Starting from the bathroom, it was not cleaned and had to wipe with alcohol wipes, the lid, and everything was covered with, you know what..... The room was smelly. The microwave was sticky, so the fridge. the inside fridge was sticky too. On top of that, both the fridge and the microwave were smelly. the room floor was not cleaned properly as well. Nothing was good in this place. Uncomfortable pillows. The check-out time was 11. we packed to leave by 11 (we always check out on or before). the front desk called by 10.58, reminded us to check out. worst stay ever.
Stayed 2 nights in Jun 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for a good price!
I was very impressed with the rooms and service!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not clean had bugs
Stayed 1 night in Apr 2021

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel no towels ugly area! Never again
Stayed 2 nights in Jul 2020

10/10 Excellent

Raekwon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Crystal

Liked: Cleanliness, staff & service, room comfort
OK
The room was ok for our stay. Hotel needs some upgrading but overall ok stay
Stayed 2 nights in Jun 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK
Last minute getaway...good value. Tried to ask for a room away from other people or not next to anyone but was told no...there was barely anyone at the hotel (still plenty of empty rooms).
Stayed 1 night in Feb 2020